Settings and activity

123 results found

1. View Ring CX Realtime dashboards in minutes and seconds.

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   Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

2. More Flexible and Customizable Agent Status Options

   2 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Lariane shared this idea  ·  Nov 6, 2025

3. Dashboard for agents in RingCX | Agent platform.

   52 votes

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   Under Review  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

4. ability to see who change the status of the agent.

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

5. Allow supervisor to move agent into available status.

   14 votes

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   Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

6. Visible Agent status on transferring

   5 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

7. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   83 votes

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   Under Review  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

8. Quality of Service (QoS) Portal for RingCX Calls

   60 votes

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   New  ·  10 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

9. Improve Name Recognition for Global Clients

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Lariane shared this idea  ·  Nov 6, 2025

10. Sound Alert to Notify Agents in Engage Voice when their Status is in RNA

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    Implemented  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

11. Option to remove RNA state

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

12. outage communication

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    New  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

13. Portuguese Language on RingSense for RingCx

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    New  ·  2 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Lariane commented  ·  Nov 6, 2025  ·  Edit…  ·  Delete…

    Language support in RingSense is key! Thank you.

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    Lariane supported this idea  ·  Nov 6, 2025

14. Ability to map CRM push to selectable objects

    4 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

15. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    26 votes

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    Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

16. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

    23 votes

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    New  ·  3 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

17. Calls processed in RingSense should display the Contact Name.

    12 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thank you so much for your valuable feedback.

    
    

    We've now implemented various advanced settings for Salesforce configuration.

    
    

    Advanced configuration settings for Salesforce include:

    • Enhanced call title formatting options - choose from Account, Lead, Contact, Opportunity (this feature request)
    • Choose priority list in case there are multiple matching records for the same phone number/email
    • Choose the behavior in case no matching record is found in CRM

    
    

    Please follow the instructions in the screenshot to update the relevant settings.

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    Lariane commented  ·  Nov 6, 2025  ·  Edit…  ·  Delete…

    Is this now available on Ring Cx also? Thank you!

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    Lariane supported this idea  ·  Nov 6, 2025

18. AI keyword script recognition

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    New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

19. Post call summary

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    New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

20. Training and Custom Logic

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    New  ·  0 comments  ·  RingSense & AI » AI Receptionist  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025