Settings and activity

172 results found

1. Real-Time Dashboard Should Include Transfers

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

2. Recycle bin for deleted recordings and messages

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

3. Abandoned Call Definition is misleading

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

4. Have a monthly breakdown of monthly results if the date range selected is by year

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   New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

5. Make Call Transcription Links Read-Only in Salesforce

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   Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Lariane shared this idea  ·  Nov 6, 2025

6. End Call Tone (RingCX/Salesforce)

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   Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

7. Allow Callback Requests to Include Country Code

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Lariane shared this idea  ·  Nov 6, 2025

8. Sort Call Back Feature based on Caller's Timezone Requested

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

9. Call Parking in RingCX

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   Under Review  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

10. Requested reports for Historical reporting

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    Under Review  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

11. RingCX Feature Request – Custom Busy Announcement Based on Queue Placement

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

12. RingCX Realtime dashboard "Presented" call counts doesn't adds up with "Answered" + "Abandoned"

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    11 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

13. RingCX - Ability to see customers who left a callbacks in queue

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

14. Allow users to speak their name into every callback

    8 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

15. Option to modify the Caller ID number used for Inbound ACD Queue Callback Answered in RingCX

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    Needs More Information  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

16. Callback feature: add the ability for caller to record their name/message for support call back feature

    16 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

17. Ability to upload multiple audio files, or add a feature that informs the caller of the number they should expect the callback from.

    5 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

18. Develop time zone restrictor API for system generated callbacks

    4 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

19. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

    26 votes

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    3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSergey (Group Product Manager, RingCentral) responded

    This issue has been resolved and callback calls now provide option to the agent to answer or reject, as expected.

    Lariane supported this idea  ·  Nov 6, 2025

20. Web callback widget management from RingCX

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025