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8 results found

  1. Ability to Forward voicemails to another extension

    7 votes

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    Planned  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Theresa commented  · 

    we need to be able to forward voicemail messages to another message only extension. It appears we can forward to a user extension but not to another group.

    Theresa supported this idea  · 

  2. Export Call Queue Tree

    4 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Theresa supported this idea  · 

  3. Call Queue members visibility to calls in queue

    39 votes

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    10 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Theresa commented  · 

    This is one of the features that we lost by moving to Ring Central EX. Our staff complain about not having visibility into how many callers are waiting in queue. Please prioritize this feature enhancement for the EX call queues. Live reports (part of call queue booster license) does provide some visibility but is licensed separately making it somewhat cost prohibitive to add that license to all queue members. This should be a feature available directly in the app.

    Theresa supported this idea  · 

  4. Forward a voicemail to a call queue voicemail

    47 votes

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    Future Consideration  ·  13 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Theresa supported this idea  · 

  5. When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call

    69 votes

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    New  ·  6 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Theresa supported this idea  · 

  6. add one user to more than 5 call queues mailbox as co recipient

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Theresa supported this idea  · 

  7. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    146 votes

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    Under Review  ·  33 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Theresa supported this idea  · 

  8. View number of callers waiting in the queue.

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Admin →
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    Theresa shared this idea  ·