Export Call Queue Tree
Ability to have an option to export or download the call queue tree set up like IVR.
3
votes
Princes
shared this idea
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Phil
commented
There needs to be a feature like this for call queues, for use cases in which users or managers request info on a call queue, or for initial setup approval of a call queue. Some kind of visual or even a report that shows the members in the queue, the number or extensions assigned, hours, call handling, wait settings etc. I often get requests like this to summarize how a call queue operates, and there is no way to easily get this information. To do this now, it requires you to access the queue in the admin portal and click through numerous pages and tabs, with no export functionality available at all.