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  1. Shared SMS were multiple users can receive and send SMS on specific number

    1,354 votes

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    313 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.


    Thank you!

    Rochelle supported this idea  · 

  2. Have numbers show up as "From" on RollOver calls.

    44 votes

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    New  ·  9 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Rochelle supported this idea  · 

  3. Option to display original callers name on AI transcription during transferred call.

    95 votes

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    New  ·  17 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Rochelle commented  · 

    In RingCentral EX, the AI transcription and call notes should display who I was talking to. If I was talking to a receptionist, it should show their name, after the call is transferred it should show the caller's name/phone number.

    Currently, the transcript shows that I was talking to the receptionist for the whole call. This is incorrect. I would like to mention that in RingSense AI the transcription is correct. It shows when I was talking to the receptionist and when I was talking with the caller.

    Rochelle supported this idea  · 
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