Settings and activity

25 results found

1. Allow Call Queue Voicemail Selection

   12 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Rochelle supported this idea  ·  Oct 8, 2025

2. Mute incoming call notifications while currently on a call

   576 votes

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   46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is now live! Check it out in app under Notifications and Audio
   Rochelle supported this idea  ·  Oct 7, 2025

3. Shared SMS were multiple users can receive and send SMS on specific number

   1,444 votes

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   Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Rochelle supported this idea  ·  Oct 7, 2025

4. Have numbers show up as "From" on RollOver calls.

   49 votes

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   New  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Rochelle supported this idea  ·  Oct 7, 2025

5. Option to display original callers name on AI transcription during transferred call.

   120 votes

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   New  ·  17 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Rochelle commented  ·  Oct 7, 2025  ·  Edit…  ·  Delete…

   In RingCentral EX, the AI transcription and call notes should display who I was talking to. If I was talking to a receptionist, it should show their name, after the call is transferred it should show the caller's name/phone number.

   Currently, the transcript shows that I was talking to the receptionist for the whole call. This is incorrect. I would like to mention that in RingSense AI the transcription is correct. It shows when I was talking to the receptionist and when I was talking with the caller.

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   Rochelle supported this idea  ·  Oct 7, 2025