Settings and activity

21 results found

1. "No Change" Option for Customizing MS Teams "Offline" Call Presence Sync

   43 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Rochelle shared this idea  ·  Oct 13, 2025

2. Custom Teams to Ringcentral presence sync

   7 votes

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   New  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Rochelle supported this idea  ·  Oct 13, 2025

3. See who answered the call queue call

   8 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Rochelle shared this idea  ·  Oct 13, 2025

4. Warm Transfer show original caller ID

   10 votes

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   Implemented  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Rochelle supported this idea  ·  Oct 13, 2025

5. Warm Transfer Improvement

   5 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Rochelle supported this idea  ·  Oct 13, 2025

6. Cold Transfer from Call Queue

   12 votes

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   1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Rochelle supported this idea  ·  Oct 8, 2025

7. Have a "cold/blind" transfer go to the call queue voicemail like it does on an "ask first/warm" transfer

   4 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Rochelle shared this idea  ·  Oct 8, 2025

8. Press a key/button and call routes directly to that call queue's specified voicemail

   19 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Rochelle supported this idea  ·  Oct 8, 2025

9. Ability for a member of a queue to send calls straight to voicemail

   8 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Rochelle supported this idea  ·  Oct 8, 2025

10. Inbound call that is transferred to a different user should have one call leg call recording using the Admin portal page.

    19 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rochelle supported this idea  ·  Oct 8, 2025

11. Call queue functionality

    4 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Rochelle supported this idea  ·  Oct 8, 2025

12. Stop Queue Call from Ringing on Offline Users!

    51 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Rochelle supported this idea  ·  Oct 8, 2025

13. Allow # Sign Command for Direct Voicemail Routing on Call Queues.

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Rochelle supported this idea  ·  Oct 8, 2025

14. Forward a voicemail to a call queue voicemail

    21 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Rochelle supported this idea  ·  Oct 8, 2025

15. Transfer Call to Queue Voicemail Directly

    27 votes

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    4 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    Thanks for sharing this idea! We’re excited to let you know that you can now forward all queue calls during a holiday, closure, or emergency. This feature allows you to route incoming queue calls to voicemail, an announcement, or another extension or group. You can even create a custom schedule for forwarding queue calls.

    Learn more about how to set it up here: Call Queue setup guide.

    Rochelle supported this idea  ·  Oct 8, 2025

16. Forward ignored call queue calls to voicemail

    23 votes

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    New  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rochelle supported this idea  ·  Oct 8, 2025

17. Allow Call Queue Voicemail Selection

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Rochelle supported this idea  ·  Oct 8, 2025

18. Mute incoming call notifications while currently on a call

    573 votes

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    46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Check it out in app under Notifications and Audio
    Rochelle supported this idea  ·  Oct 7, 2025

19. Shared SMS were multiple users can receive and send SMS on specific number

    819 votes

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    169 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

    
    

    Thank you!

    Rochelle supported this idea  ·  Oct 7, 2025

20. Have numbers show up as "From" on RollOver calls.

    38 votes

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    New  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Rochelle supported this idea  ·  Oct 7, 2025