Settings and activity

23 results found

1. Ability to group and sort HUD contacts

   18 votes

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   4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Rochelle commented  ·  Nov 20, 2025  ·  Edit…  ·  Delete…

   I'd like to group contacts in the HUD. So please add the ability to create headers/folders and put contacts under/in them.

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   Rochelle supported this idea  ·  Nov 20, 2025

2. Let each individual user create their own default private status settings.

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Rochelle commented  ·  Oct 21, 2025  ·  Edit…  ·  Delete…

   Currently, the last 6 status messages are saved, in order of most recently used. Users would like to create some and save them "aka pin" them so they never leave even if you haven't used them in the previous 6 times.

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   Rochelle supported this idea  ·  Oct 21, 2025

3. "No Change" Option for Customizing MS Teams "Offline" Call Presence Sync

   45 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Rochelle shared this idea  ·  Oct 13, 2025

4. Custom Teams to Ringcentral presence sync

   7 votes

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   New  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Rochelle supported this idea  ·  Oct 13, 2025

5. See who answered the call queue call

   8 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Rochelle shared this idea  ·  Oct 13, 2025

6. Warm Transfer show original caller ID

   10 votes

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   Implemented  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Rochelle supported this idea  ·  Oct 13, 2025

7. Warm Transfer Improvement

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Rochelle supported this idea  ·  Oct 13, 2025

8. Cold Transfer from Call Queue

   12 votes

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   1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Rochelle supported this idea  ·  Oct 8, 2025

9. Have a "cold/blind" transfer go to the call queue voicemail like it does on an "ask first/warm" transfer

   5 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Rochelle shared this idea  ·  Oct 8, 2025

10. Press a key/button and call routes directly to that call queue's specified voicemail

    19 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rochelle supported this idea  ·  Oct 8, 2025

11. Ability for a member of a queue to send calls straight to voicemail

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Rochelle supported this idea  ·  Oct 8, 2025

12. Inbound call that is transferred to a different user should have one call leg call recording using the Admin portal page.

    20 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rochelle supported this idea  ·  Oct 8, 2025

13. Call queue functionality

    4 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Rochelle supported this idea  ·  Oct 8, 2025

14. Stop Queue Call from Ringing on Offline Users!

    51 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Rochelle supported this idea  ·  Oct 8, 2025

15. Allow # Sign Command for Direct Voicemail Routing on Call Queues.

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Rochelle supported this idea  ·  Oct 8, 2025

16. Forward a voicemail to a call queue voicemail

    22 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Rochelle supported this idea  ·  Oct 8, 2025

17. Transfer Call to Queue Voicemail Directly

    27 votes

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    4 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    Thanks for sharing this idea! We’re excited to let you know that you can now forward all queue calls during a holiday, closure, or emergency. This feature allows you to route incoming queue calls to voicemail, an announcement, or another extension or group. You can even create a custom schedule for forwarding queue calls.

    Learn more about how to set it up here: Call Queue setup guide.

    Rochelle supported this idea  ·  Oct 8, 2025

18. Forward ignored call queue calls to voicemail

    24 votes

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    New  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Rochelle supported this idea  ·  Oct 8, 2025

19. Allow Call Queue Voicemail Selection

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Rochelle supported this idea  ·  Oct 8, 2025

20. Mute incoming call notifications while currently on a call

    573 votes

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    46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now live! Check it out in app under Notifications and Audio
    Rochelle supported this idea  ·  Oct 7, 2025