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Settings and activity

26 results found

  1. Shared Fax Inbox in RC App for Departments

    39 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Rochelle commented  · 

    For HIPAA compliance, we are trying to keep faxes out of email. We'd like to have the ability for our company fax number to allow co-recipients so all five receptionists can check on company faxes throughout the day and forward (within RC) to the end user. Then end user can download the fax. This keeps it out of email.

    Rochelle supported this idea  · 

  2. AI notes for Conference calls

    38 votes

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    Planned  ·  9 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Rochelle supported this idea  · 

  3. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    341 votes

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    Planned  ·  105 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Rochelle supported this idea  · 

  4. Ability to group and sort HUD contacts

    22 votes

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    4 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Rochelle commented  · 

    I'd like to group contacts in the HUD. So please add the ability to create headers/folders and put contacts under/in them.

    Rochelle supported this idea  · 

  5. Let each individual user create their own default private status settings.

    2 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Rochelle commented  · 

    Currently, the last 6 status messages are saved, in order of most recently used. Users would like to create some and save them "aka pin" them so they never leave even if you haven't used them in the previous 6 times.

    Rochelle supported this idea  · 

  6. "No Change" Option for Customizing MS Teams "Offline" Call Presence Sync

    54 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Rochelle shared this idea  · 

  7. Custom Teams to Ringcentral presence sync

    7 votes

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    New  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Rochelle supported this idea  · 

  8. See who answered the call queue call

    11 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Rochelle shared this idea  · 

  9. Warm Transfer show original caller ID

    11 votes

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    Implemented  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Rochelle supported this idea  · 

  10. Warm Transfer Improvement

    15 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Rochelle supported this idea  · 

  11. Cold Transfer from Call Queue

    13 votes

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    1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Rochelle supported this idea  · 

  12. Have a "cold/blind" transfer go to the call queue voicemail like it does on an "ask first/warm" transfer

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Rochelle shared this idea  · 

  13. Press a key/button and call routes directly to that call queue's specified voicemail

    19 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rochelle supported this idea  · 

  14. Ability for a member of a queue to send calls straight to voicemail

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Rochelle supported this idea  · 

  15. Inbound call that is transferred to a different user should have one call leg call recording using the Admin portal page.

    30 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rochelle supported this idea  · 

  16. Call queue functionality

    6 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Rochelle supported this idea  · 

  17. Stop Queue Call from Ringing on Offline Users!

    53 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Rochelle supported this idea  · 

  18. Allow # Sign Command for Direct Voicemail Routing on Call Queues.

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Rochelle supported this idea  · 

  19. Forward a voicemail to a call queue voicemail

    54 votes

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    Future Consideration  ·  14 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Rochelle supported this idea  · 

  20. Transfer Call to Queue Voicemail Directly

    27 votes

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    4 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    Thanks for sharing this idea! We’re excited to let you know that you can now forward all queue calls during a holiday, closure, or emergency. This feature allows you to route incoming queue calls to voicemail, an announcement, or another extension or group. You can even create a custom schedule for forwarding queue calls.

    Learn more about how to set it up here: Call Queue setup guide.

    Rochelle supported this idea  · 
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