6026 results found

1. Headsets that Work with RingCentral App

   My headset that works with my phone, doesn't work with the Ring Central App. This has cause me to miss calls. Could you please either allow any headset that can work with your phone to work with the app, or start adding a lot more headsets to the list of ones that will work? The list I have seen online is rather small.

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2. Transcribe Calls - On Demand

   Transcribing voicemails into texts is awesome. It would be easy to also be able to transcribe calls - possibly having the option to at least do so on demand, if not just automatically for every recorded call. It would be very easy to pin down a certain section of the call if needed.

   18 votes

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3. Add time of day logic to RCO IVR menus, without the need for custom answering rules

   Use case: The customer intends to use RingCentral Office IVR menus to handle the open, closed, and lunchtime hours for their 100 MoneyTree stores.Example:

   from Midnight to 8:00 AM

   Press 1 goes to Announcement only extension
   Press 2 goes to Support Call Queue

   from 8:00 AM to Noon

   Press 1 goes to Customer Service Call Queue
   Press 2 goes to Support Call Queue

   From Noon to 1 PM

   Press 1 Goes to Customer Service Call Queue
   Press 2 goes to Announcement only extension

   from 1:00 PM to 5:00 PM

   Press 1 goes to Customer Service Call Queue
   Press 2 goes to Support Call Queue

   from 5:00 PM to midnight
   Press 1 goes to Announcement only extension

   Press 2 goes to Support Call QueueCurrent limitation: In order to cover the open, closed, and lunchtime work flows MoneyTree much build 3x IVR menus for every store. Current impact to the customer: There are a lot of IVR menus that have to be maintained at the account level and store level. It leaves room for more mistakes to be made. It also results in a lot of work having to be done every time they want to make a change to the IVR menu.Feature request: Add time-of-day logic to the IVR menus, that allow for more complex call flows in a single IVR menu. The benefit to customers: It will allow them to maintain fewer IVR menus. It would also allow them to visualize more complex (time of day driven) call flows in our Visual IVR editor.

   Use case: The customer intends to use RingCentral Office IVR menus to handle the open, closed, and lunchtime hours for their 100 MoneyTree stores.Example:

   from Midnight to 8:00 AM

   Press 1 goes to Announcement only extension
   Press 2 goes to Support Call Queue

   from 8:00 AM to Noon

   Press 1 goes to Customer Service Call Queue
   Press 2 goes to Support Call Queue

   From Noon to 1 PM

   Press 1 Goes to Customer Service Call Queue
   Press 2 goes to Announcement only extension

   from 1:00 PM to 5:00 PM

   Press 1 goes to Customer Service Call Queue
   Press 2 goes… more

   4 votes

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4. Organizing "Presence" on phones

   Best used for a receptionist type phone, it would be great to be able to easily reorganize the names in the Presence. We keep them alphabetical for our receptionists to make it easy. With the current set up, you have to delete everyone further down in the alphabet to add a new person in the presence.

   5 votes

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5. Add call in Queue feature

   When our front desk staff are unavailable, out of the office or all on the phone, new calls are put in queue. A feature allowing us to see calls in queue would be helpful allowing us to put additional staff on phones if necessary. Otherwise we have no idea how many calls are in queue.

   11 votes

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6. Download Users with Voicemail Greeting Text Transcription

   Download Users List with their Current Voicemail Greeting Transcription (Text to Speech Option) Included

   4 votes

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7. Ring Central Queue Manager

   Would like to have a Read Only Option for all Features that the Queue Managers have.Giving them the capability to View but not make any changes.

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8. Main Admin Dashboard should be able to see extensions that are in DND or forward mode

   as the title says. admin should be able to easily see when an ext is in DND or forwarding mode from the Users page.

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9. Provide visibility to customers into how many recorded calls they have in their account

   For Customer that use RingCentral Call Recording, there is no visibility on how many recorded calls they have against their 100,000 recorded call limit.
   The request is to provide something in Service Web that shows the Admin exactly how many recorded calls there are in the system at any point in time. This should also include added detail on where those recordings exist and the age.

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10. Text (side notes)

    This allows the company staff to gather important information from each customer conversation and interaction. Using draft as a way to utilize this approach but risky as it could be accidentally sent to customer.

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11. Improve reliability of changes made to IVR text-to-speech

    We have experienced several instances where making changes to the text-to-speech content in our IVR menus does not actually apply. The changes are saved but they do not apply and we have to copy/paste the content back in a couple of times to finally get the change to commit.We do not raise support requests for this issue anymore because the engineers just tell us to stop using text-to-speech, but what they do not understand is that we a large customer, text-to-speech is the best option for us because we have over 400 IVR menus and using audio recordings and dealing with immediate changes from the business to these just does not scale.Please can you improve the reliability of the IVR text to speech by:a.) including a preview button so we can actually check the change made is workingb.) return an error in the UI of the content change hasn't actually applied

    We have experienced several instances where making changes to the text-to-speech content in our IVR menus does not actually apply. The changes are saved but they do not apply and we have to copy/paste the content back in a couple of times to finally get the change to commit.We do not raise support requests for this issue anymore because the engineers just tell us to stop using text-to-speech, but what they do not understand is that we a large customer, text-to-speech is the best option for us because we have over 400 IVR menus and using audio recordings and dealing… more

    3 votes

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12. Add a way to auto-download call/meeting recordings

    I had a client that needed to keep many of their call recordings/video meeting recordings for training purposes and while downloading them by hand works they had mentioned that it would be way more of a streamlined process if there was an option to do that automatically much the same way we can do with some of the reports in the Analytics Portal.

    4 votes

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13. Put the status icon back on the right or give us the option to move it

    I had a script that controlled a lamp to let others know when I'm on a call based on the position of the status icon. We didn't upgrade our RingCentral app and now it has been moved with no heads up. That's not cool.

    4 votes

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14. Missed Call notification suppression for calls placed to and answered in Call Queues and RingGroups

    Current Situation:
    Vonage and/or Star2Star offer the ability to selectively suppress missed call notifications for calls placed to Call Queues and RingGroups while retaining the ability to see missed calls placed directly to the user.
    NVA is evaluating and testing RingCentral with the Yealink T46U.
    On physical phones, RingCentral does not offer an option to selectively suppress missed call notifications from calls placed to a Call Queue and Virtual Extension RingGroups member while retaining the missed call notifications for calls placed directly to the user.
    RingCentral Custom Phone Configs allow for the suppression of all missed call notifications on a per-endpoint basis. This is not a satisfactory solution as it suppresses missed calls placed directly to the users, that should be acknowledged and addressed by the end-user.
    Competition on the DealVonage, Star2Star, and CiscoImpact without FeaturesNVA cannot provide their hospitals with the same level of functionality that they currently have and depend on today. This feature is a show stopper. NVA will be forced to look for a different UCaaS solution other than RingCentral which can provide this end-user experience.Ideal SituationRingCentral agrees to deliver a solution that allows individual endpoints to suppress missed calls notification for Call Queues and/or RingGroup calls while retaining the missed call notification for calls placed directly to the named user.How do they want the missed call notification controls to work?RingCentral would provide a device-based feature, allowing the individual phone to selectively suppress missed calls for Call Queue and/or Ring Group, while still allowing missed call notifications for calls placed directly to the user. What would be the benefit (measurable and/or intangible) value of having this feature?NVA would be able to provide the same functionality that they have, use, and need today for their hospitals.Benefits to CustomerNVA will be able to mirror the current functionality they are providing their hospitals with their existing solutions (Star2Star and Vonage) and also deliver a better customer experience with RingCentral.What would be the business or practical impact on the office users, callers, or Corporate if this feature couldn't be delivered?
    Scenario 1 - NVA Hospitals would be forced to suppress all missed call notifications using custom phone configs, which would result in users not being able to respond to missed calls they are expected to process.
    Scenario 2 - NVA Hospitals users would struggle with dealing with large volumes of missed calls; those placed directly to the user and any Call Queues or Ring Groups they are members of, without easily being able to distinguish which are which, and which need to be responded to.

    Current Situation:
    Vonage and/or Star2Star offer the ability to selectively suppress missed call notifications for calls placed to Call Queues and RingGroups while retaining the ability to see missed calls placed directly to the user.
    NVA is evaluating and testing RingCentral with the Yealink T46U.
    On physical phones, RingCentral does not offer an option to selectively suppress missed call notifications from calls placed to a Call Queue and Virtual Extension RingGroups member while retaining the missed call notifications for calls placed directly to the user.
    RingCentral Custom Phone Configs allow for the suppression of all missed call notifications on a… more

    6 votes

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15. Google Click ID

    RingCentral should have a way to run Google Click ID for incoming calls.

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16. To be able to opt out of a Voicemail to another extension

    We have a business case where a group of rep's has a TF number and a direct number. When customers call the direct number and hit the rep's vm they wan the option to allow the customer to press a digit to opt out of the vm box back to the main customer service number so the customer doesn't have to hang up and dial all over. They would record the greeting to opt out at anytime by pressing "X", the greeting would be interruptible so as soon as they hit "X"the greeting would stop playing and transfer the caller.

    12 votes

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17. Get a number porting process that works.

    I have spent countless hours on hold with Ringcentral's porting team and my cell phone company in Canada from which I am trying to port numbers into Ringcetral. Ringcentral's MVP package looks awesome and I've got it all set up on my end, just waiting for my numbers to be ported. Problem is, even though I've done everything right, and even though my cell phone company has done everything right, attempt after attempt fails. Ringcentral sends the same (poorly written) template email every time, stating that the failure happened because I didn't respond to the authorization text messages fast enough. Problem is, of course, I didn't get text messages because my cell phone company didn't even get the authorization request. We've been through this countless times now and still, no success. And the same "pass-the-buck" responses from the porting team who clearly don't know what they are doing. Two of the times, a request did actually arrive at my cell phone company. Unfortunately they were already expired before they even arrived there. Not much they can do about that then... Their partnership with Comwave (who they contract with to do the porting) seems to not be working, especially when combined with the time zone differences between here and the Comfree porting folks in the Philippines. Hmmm. Anyway... how about somebody over there looks into this?

    I have spent countless hours on hold with Ringcentral's porting team and my cell phone company in Canada from which I am trying to port numbers into Ringcetral. Ringcentral's MVP package looks awesome and I've got it all set up on my end, just waiting for my numbers to be ported. Problem is, even though I've done everything right, and even though my cell phone company has done everything right, attempt after attempt fails. Ringcentral sends the same (poorly written) template email every time, stating that the failure happened because I didn't respond to the authorization text messages fast enough.… more

    2 votes

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18. Download all outbound faxes sent by all extensions

    Admins want the ability to download all outbound faxes sent by all extensions on a Site; from the admin portal website, it's available on individual extensions but not for admins to access on demand. We'd have to log into each account individually to retrieve the reports.Workaround is to have the users download their own faxes every 30 days - not efficient or reliable we need this automated

    15 votes

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19. Add a "Thank You" Emoji

    I would love to be able to reacted to messages with a "Thank You" emoji. I've attached the one used on Slack.

    2 votes

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20. Add repeat option to announcement-only extensions like there are for IVR menus

    Currently, the work around is to just repeat the announcement in the audio recording that you upload. This does not allow callers to repeat phone number or websites that they may be directed to.

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