Use case: The customer intends to use RingCentral Office IVR menus to handle the open, closed, and lunchtime hours for their 100 MoneyTree stores.Example:

from Midnight to 8:00 AM

Press 1 goes to Announcement only extension
Press 2 goes to Support Call Queue

from 8:00 AM to Noon

Press 1 goes to Customer Service Call Queue
Press 2 goes to Support Call Queue

From Noon to 1 PM

Press 1 Goes to Customer Service Call Queue
Press 2 goes to Announcement only extension

from 1:00 PM to 5:00 PM

Press 1 goes to Customer Service Call Queue
Press 2 goes to Support Call Queue

from 5:00 PM to midnight
Press 1 goes to Announcement only extension

Press 2 goes to Support Call QueueCurrent limitation: In order to cover the open, closed, and lunchtime work flows MoneyTree much build 3x IVR menus for every store. Current impact to the customer: There are a lot of IVR menus that have to be maintained at the account level and store level. It leaves room for more mistakes to be made. It also results in a lot of work having to be done every time they want to make a change to the IVR menu.Feature request: Add time-of-day logic to the IVR menus, that allow for more complex call flows in a single IVR menu. The benefit to customers: It will allow them to maintain fewer IVR menus. It would also allow them to visualize more complex (time of day driven) call flows in our Visual IVR editor.