Current Situation:
Vonage and/or Star2Star offer the ability to selectively suppress missed call notifications for calls placed to Call Queues and RingGroups while retaining the ability to see missed calls placed directly to the user.
NVA is evaluating and testing RingCentral with the Yealink T46U.
On physical phones, RingCentral does not offer an option to selectively suppress missed call notifications from calls placed to a Call Queue and Virtual Extension RingGroups member while retaining the missed call notifications for calls placed directly to the user.
RingCentral Custom Phone Configs allow for the suppression of all missed call notifications on a per-endpoint basis. This is not a satisfactory solution as it suppresses missed calls placed directly to the users, that should be acknowledged and addressed by the end-user.
Competition on the DealVonage, Star2Star, and CiscoImpact without FeaturesNVA cannot provide their hospitals with the same level of functionality that they currently have and depend on today. This feature is a show stopper. NVA will be forced to look for a different UCaaS solution other than RingCentral which can provide this end-user experience.Ideal SituationRingCentral agrees to deliver a solution that allows individual endpoints to suppress missed calls notification for Call Queues and/or RingGroup calls while retaining the missed call notification for calls placed directly to the named user.How do they want the missed call notification controls to work?RingCentral would provide a device-based feature, allowing the individual phone to selectively suppress missed calls for Call Queue and/or Ring Group, while still allowing missed call notifications for calls placed directly to the user. What would be the benefit (measurable and/or intangible) value of having this feature?NVA would be able to provide the same functionality that they have, use, and need today for their hospitals.Benefits to CustomerNVA will be able to mirror the current functionality they are providing their hospitals with their existing solutions (Star2Star and Vonage) and also deliver a better customer experience with RingCentral.What would be the business or practical impact on the office users, callers, or Corporate if this feature couldn't be delivered?
Scenario 1 - NVA Hospitals would be forced to suppress all missed call notifications using custom phone configs, which would result in users not being able to respond to missed calls they are expected to process.
Scenario 2 - NVA Hospitals users would struggle with dealing with large volumes of missed calls; those placed directly to the user and any Call Queues or Ring Groups they are members of, without easily being able to distinguish which are which, and which need to be responded to.