4185 results found
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Billing Usage Info Should Show Number of Pages for Fax and not Plan Minutes
On Billing > Overview > Usage Info, for Fax-only accounts, it should show number of pages instead of plan minutes.
1 vote -
delete status message
Delete status message option
If a user has set a custom status message, the user should have an option to delete that status message from the list if it is no longer required. Currently, it gets stored in the list and the list keeps on increasing with every custom status message1 vote -
Ability to merge two sites but retain individual directory assistance
I want to combine two sites and still keep the white pages and directory assistance listing for both site.
3 votes -
Alert Trigger Timing for Missed Calls
In our office, we have learned that the missed call email notification will trigger an alert to our email when any caller hangs up. We would not want to have the notification if a person hangs up during our introductory message when callers call in as they could have just called the wrong number. During the introductory message, it may have connected the call to RC, but not to our ring group, therefore it is not a truly missed call which skews our KPIs. A customer should be able to set the email alert trigger for missed calls (which happens…
1 vote -
1 vote
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limit incoming calls to specific or selected area or state
limit incoming calls or received calls of a phone number to specific or selected area or state
1 vote -
Call attempt to any number
I would like to have any records of any call attempt to any of my number - whether it has been successful or not as this is helpful in checking if the number is having issues.
3 votes -
To use multiple device for Two F.A on the same user extension.
To use multiple devices for Two F.A on the same user extension.
2 votes -
Disable call pop up for Zoho CRM
A feature in which the pop up for new calls cab be disabled when using Zoho CRM environment
2 votes -
Monitor shared line extension
Option to add the shared line extension to the presence status of the user's extension
2 votes -
Only Ring on my Mobile app when it is transferred to my extension
I would like if it only rang on my mobile app when it is transferred to my extension, not every time someone calls. Ideally the setting would allow the mobile app to not ring every time someone calls - just when transferred to my extension. I want to see the call at first just on my desktop, then on my mobile app AND Desk top when transferred to me
2 votes -
Add Call Recording in the Call logs Tab
Add Call Recording in the Call logs Tab. This will allow the users to play the recording and know the call details in 1 phone tab view (call logs). Instead of having to go to a tab
1 vote -
Call announcement
A feature in which the caller will announce their name then the call will forward directly based on the announced name. For example, caller announced Rchee then the call will forward directly to extension 101
2 votes -
Add Rollover extension in IVR setting
When pressing an option to be directed to a certain department we have the option to select the extension the call will be routed. Please add a way to apply a second extension if the first extension does not pick up.
1 vote -
Cannot send MMS to toll free numbers
MMS messages being sent to a toll-free number are not being sent.
1 vote -
Ringsense Notes
It would be helpful to have Ringsense Ai notes enabled for Ringsense users who did not meet the deadline for pre registration for RingSense
1 vote -
Include RingCentral Messages to Archive
Allow RC messaging to Archived
3 votes -
Requesting International number w/o having a physical address in requested Country
Customer wants to request an international number, but the request keeps getting rejected because the documents that's being uploaded are invalid.
The Customer advised that their setup is that they have purchased an office in Denmark, through an Office provider.
The Customer wants to be able to request an international request with their setup.2 votes -
set Park Locations as the default in HUD
Hi, is there a way to set Park Locations as the default in HUD, with the recent update the HUD keeps defaulting to extensions whenever the app restarts, and we have to click through to Park locations in the drop-down list. The way we use the system we would prefer to have park locations showing.
2 votes -
RingCentral Message Audit
It would be helpful for the super admin if they have the ability to view the RingCentral messages between extension for audit purposes
1 vote
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