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283 results found

  1. Call Waiting for iOS/Android

    Can you add call waiting for RC Phone app on Android/iOS?Right now just receiving missed call prompt which makes it appears like users are avoiding calls

    2 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  2. Add auto answer in the Ring Central unified app

    This is to help our support team to manage calls and meetings in the unified app. Rather than using a seperate app for auto answer calls

    16 votes
    Future Consideration  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. Forward a voicemail to a call queue voicemail

    We need to be able to have the option to forward voicemails to call queues like we have the option to with other users.

    21 votes
    Future Consideration  ·  2 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  4. Inactive queue skipping

    When the queue has no active members, it should be skipped, rather than the system polling and confirming that the queue is empty and forcing callers to wait while the system performs that check.

    2 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Automatic or scheduled sign-off

    Individuals who forget to remove themselves from call queues cause an inconvenience when they do so. Calls can be missed, forwarded to voicemail, or left waiting for the next in the queue. If it were possible to schedule one's self to be removed from the queue, it would improve customer service, as well as preventing other members of the queue from being inconvenienced by having to wait for the call to be forwarded.

    5 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Save glip app fax contact using company name

    When adding a contact in the glip desktop app, if you enter the company's name under "Company Name", it will not populate when sending a new fax and searching for the name. It will work if you enter the company's name under "First Name".

    1 vote
    Future Consideration  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  7. Call Park

    Would like speed dials to be added to the phone to Park a call (P1, P2, P3 and P4). If someone calls in, I would like to press one of the speed dials and put the person on hold and then I can call upstairs or downstairs to the person they want to talk to and tell them that on P1 is so and so for them. They can go to there phone or any phone and press P1 button to talk to them

    2 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Bi-weekly recurrence for events in Ring Central (GLIP)

    Can you add an option for recurring to be bi weekly or bi monthlyI am trying to create schedules and these schedules change every 2 weeks so I have to make them all individual instead of just once and allowing it to recur.

    6 votes
    Future Consideration  ·  1 comment  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  9. Dial by last name- 2 letters

    We have a manager who only has two initials in his last name. The phone system will not recognize it as a last name because it is only two initials.

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. View contacts from RC app and RC phone app to deskphone

    View contacts from RC app and RC phone app to deskphone

    14 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  11. Allow Teams in Glip to use groups as members.

    I use a lot of different zaps with Glip. Manually adding users to each team is time consuming. I'd like to be able to assign users to groups and then assign those groups to each Team. That way I can add a new user to a group and have them automatically added to each team chats that that group is a member of.

    10 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Data Retention Policy Verbiage Update

    When an Administrator inputs a certain date for the Data Retention Policy, previous messages stay intact. We would like to see the previous messages prior to the time of entry to no longer be visible. If you click the 'Learn More' link on the UI, it goes to a non-existent link so the product feedback is 'please improve the text' for this feature, there is no indication that the retention policy STARTS from the time of entry.

    15 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. MMS/Group text capability in Salesforce Integration

    In the RingCentral Salesforce integration, we can only send SMS messages to contacts. If you add more than one destination phone number, the system sends the message as individual SMS'. Instead, we would like a group message to be created. This is possible in the RC mobile and desktop apps.

    11 votes
    Future Consideration  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  14. To show the called number on the call queue to show on the RingCentral App

    Currently we have the setting set to show the called number on the call queue but it is only working on a desk phone and RingCentral Phone App. Hoping we will also have this working using the RingCentral App

    3 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Add User Caller ID option: ability to select User's Name as a Caller ID

    Allows user to personalize Caller ID settings to choose (i) User Name, (ii) User Direct Tel#, or (ii) User Company's Main Tel#

    24 votes
    Future Consideration  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. Authenticator app for 1st time log in

    requesting to use authenticator apps when logging in to the Ringcentral for the 1st time. Aside from the security code sent via email, it would be easier if we can approve/ confirm the access via an app on mobile or computer.

    4 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. adjust length of time before an extension-to-extension call times out while dialing

    We use 3-digit office extension numbers. if you pause for a few seconds while direct-dialing another extension the call will time out. I want to be able to adjust the length of time to complete a 3-digit extension dial to 5, 10 and 15 seconds.

    3 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Add Custom Roles to Standard Subscription Tier

    Custom roles and permissions are currently available only for RingCentral Office Premium and Ultimate subscribers. That should be a standard feature and should be available to Standard subscribers.Not having access to custom roles limits our ability to hide messages, meetings, and teams from our users - functionality that we already get from Microsoft Teams. Seeing these redundant features in the RingCentral app will only confuse our users and make their experience objectively worse. We use RingCentral strictly for phones and should not need to pay extra to get access to fewer features.

    1 vote
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. Feature request: Ability to duplicate the default "all employee group"

    The ability to duplicate the default "all employee group" on GLIP would be nice for internal company-wide notifications that are of a different subject matter. Currently, we use the "all employee group" for IT issues only. If I want to create a separate group to notify everyone of events, for example, each user I want to contact must be input individually. This easily becomes an issue if your org has 100+ users and is hiring new people all the time (they'd need to be added on an ongoing basis, which is hard to maintain!).

    3 votes
    Future Consideration  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  20. Notify when contact comes online

    Add a system notification (that users have the option to disable) to announce that a contact is Online.

    3 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
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