214 results found
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Call queue missed call notifications in the mobile app
The user is not getting a missed call notification. Because the call is routed to a call queue group. And if they missed a call or cannot answer the call the notification they will receive is by through email. Not to the application.
1 vote -
Add Feedback for Bulk Upload
I recently had to fill out the bulk upload template and upload it. I had to repeat this several times as it did not work, but I was given no information to let me know they failed. Adding a feature where you receive an email letting you know the below would be greatly beneficial. How many users were createdHow many users failed to be createdReason why they failed
2 votesAlready Exists ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
When using the Add Users in Bulk template, the final step in the upload process includes a field where you can enter the email addresses of people to whom a confirmation should be sent. (The account's super admin receives this notification by default.) This confirmation email contains the number of users that were created and the number that were not created. The file attachment in the confirmation email will note the errors encountered on the respective lines of any records that were not successfully created during the file processing. -
Temporary turn off calls for employees who are not at work
In order to log out, it requires verification through email to log back in, which can be a hassle some days depending on how busy the mornings are. If there was a button to turn off calls for your specific phone, without affecting the stores it would be very helpful
1 voteSetting status to DND
https://support.ringcentral.com/article-v2/3770.html?brand=RC_US&product=RingEX&language=en_US&pills-nav=desktop_%26_web
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Do not disturb monitoring
Wanted to have a feature to know if the specific user is on DND mode to avoid confusion on transferring the call. Having a specific platform to check or any indication that user is on DND seen by others
1 vote -
Using the presence feature of showing extension to transfer the call.
As transferring calls can only be done by dialing the number on the second line of the desk phone or by "##+Extension #", this new idea was submitted to allow the presence feature of showing other extensions on the desk phone to be available as a transfer with just one-click process on the desk phone. Or similar feature to this.
2 votes -
Add a custom greeting before the call reaches the IVR Menu
A feature for Adding a custom greeting before the call reaches the IVR Menu
2 votes -
Video Tutorial on how ring central works and how to update the settings for new Users
Customer is a new users and he find the system difficult to understand most especially how it works
1 vote -
Delete all the mesage hisory in the RingCentral App
Delete all the mesage hisory in the RingCentral App
1 voteAlready Exists ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello, Admins are able to contact Support and use the data retention policy to delete data as needed. You can view the retention policy here: https://support.ringcentral.com/mvp/admin/company-account-settings/ringcentral-data-retention-policies.html. -
The new layout makes it difficult to access Text Messages
I do not like the new layout because I cannot separately access text messages or see notification badges separately for text messages.
1 voteAlready Exists ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
In the new layout, the default is for Text to be in the Unified Inbox. If you prefer Text on its own tab, go to Settings >> Customize Tabs, and turn off the "Unified Inbox". -
How can I set up DO NOT DISTURB while I'm sleeping
My clients are hard at work all hours of the night and day, and while our company does offer 24/7/365 customer service, I am not part of that team. I would like a way to block calls from the phone app during certain times so that I am not awoke at 5AM by my clients. I don't want to use the main DO NOT DISTURB setting on my phone because I don't want to block my family from calling in an emergency.
2 votes -
Leave a fax icon on the side of the Desktop app in the new view.
I noticed that if I switch to the new view in the app, the fax icon disappears from the options on the left side of the page. I can still send a fax from the + options, but I can't figure out how to view sent or received faxes. This is fine for now, as I can turn off the new view, but I'm not sure how it will work once the new view becomes the only view, as I assume will eventually happen.
2 votesAlready Exists ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello, you're able to have the dedicated Fax tab again by: Turning the new layout switch back on,Go to "Customize" under the "More" menu on the left nav. Turn off the second setting from the top called "Unified Inbox" -
Send bulk messages
We need to be able to send messages to our entire team. More than 10 people. 20 would be ideal.
2 votes -
Add Krisp
Krisp is an AI-based audio processing software that offers real-time noise and voice suppression technology which will be really helpful to integrate with RingCentral.
1 voteAlready Exists ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
AI Powered background noise reduction is available for both Phone and Video: https://www.ringcentral.com/us/en/blog/reduce-background-noise/. -
Pausing, rewinding voicemiails
Either way of hard phone or app, provide users the ability to pause and rewind a voicemail.
3 votesAlready Exists ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This feature is available on the Desktop and Mobile apps. -
Make app compatible with M2 chip processor
Make app compatible with M2 chip processor
1 voteAlready Exists ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Please ensure you are on the latest available version of the app, it is compatible with M2 chip. -
In reporting, show who in a group answered a call.
Allows managers to see who in their department, is or isn't taking calls.
1 vote -
Distinguish calling number between Ringcentral and personal number
Distinguish calling number between RingCentral and personal number, they would like to have visibility on whether the call is coming from the RingCentral app or Personal number that easily to Identify if they are a way on their Mobile phone.
1 vote -
Increase number of rings for user extension
To be able to increase more than 15 rings in a user call handling
1 vote -
More than 10 members of a ring group
All there to be more than 10 members of a ring group or allow call queues to flow from one to another if unanswered.
2 votes -
ENTER to answer calls
ENTER to answer calls
1 vote
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