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6026 results found

  1. With Multi-site feature, need ability to rename Main site from 'company'

    From admin, can see that it is called “Main Site”. It would be helpful to be able to change it to “Newsitename”

    20 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Caller ID Name Display on User Extensions End

    Would like to add a feature to see the caller ID name of user extensions end not just on call queue's end.

    19 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. Customize Conference Line Greeting

    A setting that would allow us to customize the default greeting for our user's conference line. Currently, when a client calls into a meeting, it says "welcome to the ringcentral conference line." We would like it to say "Welcome to the {Company Name} conference line." It adds a level of professionalism to the process for us. We were able to do it with Dialpad/UberConference but we just recently switched to RingCentral and were disappointed to find that we could not customize this greeting.

    8 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. We wish our devices to "ding" when a call is placed on park until someone takes the call.

    Our users will be alerted to the park every 30 seconds until it is answered. This will help on our floor to make sure that a parked call does not go unanswered.

    9 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  5. Schedule Meeting Using Default Mac OSX Calendar with RingCentral

    Good morning,We would like to schedule meetings using our default mac osx calendar with our RingCentral GLIP app, opposed to using Office 365 or Google. When will GLIP integrate with Apple's Mac OSX Calendar? This is a very need feature we would find very helpful if implemented.

    11 votes
    Under Review  ·  1 comment  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  6. Add BYOC numbers as Unassigned Users

    The request is to allow BYOC numbers to be imported as an Unassigned User. The current process is to add BYOC numbers as: Auto-Receptionist, Audio Conferencing, Meetings, or Extension. It becomes a manual process to associate the BYOC DID to the user.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. Voicemail Ringback

    Call the user with a prerecorded message alerting them they have a voicemail waiting.

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Include voicemail calls in call log

    Currently, the call log portion of the app doesn't include calls that resulted in voicemails, even in missed calls. This seems weird. Voicemails can continue to be separated into their own section, but why cant I find the call in the "All Calls" section?

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. Turn Off On hold music globally for Ring Central Audio Conference

    Isaacson Miller would like to be able to turn this feature off so that when participants join they do not get the on hold music.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. Transfer incoming call to colleague's voicemail using the softkey instead of their extension on a Polycom device

    On a Polycom device, in addition to transferring a call to someone else's voicemail using "0"+"extension number", we would like to be able to press "0"+their softkey extension.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. Emergency Address search drop-down should not show all other previously entered addresses

    This is mostly a privacy concern, but also is very confusing for new users. When a new user is "selecting" their emergency address, this field should either show only the main company address, maybe also show any additional addresses from multi-site mode. If this isn't possible then it should just not auto-populate at all. Having it list all user addresses that have ever been entered is not acceptable. Granted, this list does not show which address belongs to whom, but seeing thousands of addresses that belong to current and past employees in a list like this should not be a…

    5 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  12. SMS texts to go to different users based on custom routing schedule

    Hi right now the phone calls are set to go to my assistant Melissa 5 days a week. But on her days off, they go to my other assistant Tania. This is set up through a custom routing schedule. WE NEED THE SAME CAPABILITY FOR TEXT MESSAGES TO BE AUTOMATICALLY DIRECTED TO THE PERSON ASSIGNED TO ANSWERING THE PHONE. I am a realtor and most of our business is done through text. Thanks

    7 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  13. To have the ability to have no Voice Mail on a call Queue line

    We have set up currently a call Queue for our Consumer Lines so that we can see in our reporting if a customer presses 1 for website or orders, press 2 for product questions, etc we can see how many customers have issues in these categories and how often. We do not want VM for these call Queue's, we are trying to get our customers to email instead and my recording even states to send email.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. Remove the RingCentral app page at end of activation wizard

    The request is for the last page of the activation steps to be removed. Instead, would like to have the RC Phone app pushed to the desktop through the app deployment tool.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. Delete Call Queue Member Confirmation

    4 votes
    Under Review  ·  1 comment  ·  Call Queues  ·  Admin →
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  16. The ability to turn on / turn off "Lateral extension dialing" within IVRs

    We have cases from Customer's who do not like the fact that when callers reach a UC IVR menu they can dial extension numbers as well as the configured "Key presses" within the IVR. The Customers believe that they should be able to turn off this extension dialing so that only the configured key presses work and route calls.

    28 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. API for Outbound User Email for Faxing

    Request is for customers to be able to leverage APIs to update Outbound Fax Email address for a Virtual or DL User so user does not have to manually do this action.

    2 votes
    Under Review  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  18. Integration with Apple Watch

    97 votes
    Under Review  ·  35 comments  ·  Application  ·  Admin →
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  19. Admin App

    There should be an admin app. It should have one page that gives an overview of the users and their status as well as all of the current callers.I should be able to see how many customers are waiting in the Queues. Also have a button on each call for the listen/whisper/barge feature and listen to the recording of recent calls.

    8 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Create logic to pass calling ext and calling name of user when dialed ext is call forwarded to "1700xyz"

    Need to create "x-header" containing calling name and calling extension when the user dials an internal RC extension that is "call forwarded" to pattern beginning with 1700xyz where xyz is the legacy PBX ext being forwarded over a Custom Engineering SIP trunk. The use case is when we provide a customer with an Ext2Ext (closed user group dialing) SIP trunk from RC (via RCLEC SBCs) to a customer’s SBC and/or PBX, there is a current limitation in providing the calling RC user’s ext number and the user’s calling name (user in SW) when they are dialing virtual ext’s that are…

    2 votes
    Under Review  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?
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