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Phone & Messaging

Phone & Messaging

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291 results found

  1. As a business, I need to be able to record entire conversations that I have with my customers/clients. Either with doc or PDF, preferably from Desktop App.

    9 votes

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  2. I would like to be able to print automatically from the RingCentral Unified App. This is possible in the RC Phone Desktop App, but not in the RC Unified App.

    12 votes

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    Future Consideration  ·  2 comments  ·  Fax  ·  Admin →
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  3. People in our office are working from home and from the office and when they're in the office, they want calls to ring on the Polycom phone and find it very distracting and inconvenient to have it ringing on their desktops. But they use the desktop app when they are working remotely, so they don't want to remove it from the queue entirely.

    2 votes

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  4. Please come up with a way to save text message threads. This would be of use for businesses to save their exchanges with customers.

    12 votes

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  5. We wish to know how much SMS sent/received in ours accounts

    1 vote

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  6. We need the Company Fax/SMS Recipient to include multiple people. The issue is when moving a call queue number to an IVR menu, the recipient of fax and text goes from the call queue member list down to a single user extension only in the site IVR settings. It is a limiting factor.

    13 votes

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  7. Callers wishing to leave a message rather than wait on hold would improve the customer service level. This is a global request and expectation.

    24 votes

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  8. My IT department does not want to give them the option of toggling it on and off in the dialer.

    9 votes

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  9. From a quality and company security purpose, it would be wonderful if Admins were able to record all sms messages sent and received from all company extensions. At least access an archive database of the sms sent and received.

    23 votes

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  10. The request is to be able to pass an Opco identifier when launching URLs embedded within the customer portal.

    1 vote

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  11. It will be useful to have the ability to print a text message log

    15 votes

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  12. In the Call Queue Wait Settings, there is a setting called "When members are available, but no members answer or all members are busy or unavailable" with a drop down, but the only option in the drop-down is to wait (then there is a subsequent option whether to wait for primary members or primary & overflow members).Today we had a fire drill, so all of the call queue members went offline, but callers just stayed in the queue until they hit their maximum caller wait time and got disconnected. This is a poor user experience. We would prefer to have…

    11 votes

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  13. In Ring Central Classic app, you could adjust columns and be able to see a full task in list view and also see many more tasks on one screen before having to scroll. Now I can see only see a handful of tasks on the screen before needing to scroll and if I want to read the full task I have to click on each individual task. Not conducive for greater productivity when you have to click and scroll all the time.

    7 votes

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  14. With all participants muted except one speaker, we would like to record the 'speaker video/audio only' for the presentation portion of the meeting. In ringcentral meetings, that is accomplished with spotlight video and then record - glip's video meeting doesn't have that option. This is a crucial option for any presentation or speaker led meeting.

    37 votes

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  15. When providing a RC platform for multiple entities to Vodafone, it is essential that CDRs can easily be separated between different OpCo's. To support a separation of the CDR stream for the OpCo's, Vodafone asks requests adding a filed "OpCo-ID" in the CDRs.

    1 vote

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  16. We'd like the option that if no reps are available to take a customer call, that the user simply be told that no reps are currently available and to try again later. Currently, that message is ONLY available if the queue (min 5 callers) is full. We need the ability to have this message if literally no one is available regardless if they are the only customer in the queue.

    39 votes

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  17. When you share screens in a video call, there is only a single pencil feature for making hand drawings on the screen. This is very valuable but I really would like more options (colors, thickness, maybe some basic shapes), and also make it so the drawing you make doesn't automatically fade in ~5 seconds. These would all make visual brainstorming much easier!

    2 votes

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  18. We as super admin should be able to have SMS logs. Users shouldn't have an option to delete text messages and faxes but to view it. Add it on the custom roles please

    11 votes

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  19. We are using Ring Central Teams for implementations. Many tasks stay the same and we just need to alter due dates. Would love to be able to export a list of tasks from one ring central team chat, modify dates and then import into a new ring central chat team. Right now I have to enter each task manually over and over again for each implementation we do.

    1 vote

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  20. On RC Classic: When you open a task to edit it, you are able to click and hold a corner button that allows expansion of the field. This feature does not exist in the new app. Why it's useful: When you have a lot more information to add to a task than just a few sentences, it becomes tedious to have to scroll through the tiny window to see what I've been typing.

    7 votes

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