40 results found
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Ability to have custom call recording announcement per extension
Ability to configure custom call recording announcements both automatic and on-demand, where business can record their desired call recording that they want to assign to an extension or queue extension, since currently there's only one call recording announcement and it will be applicable for all extensions and site.
6 votesWill Not Implement ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
The current call recording announcement available aligns with legal requirements on call recordings. A custom option will not be made available.
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Offline use of RingCentral Application
Use RingCentral Mobile App offline. To have the option to use the RingCentral Mobile app even without using cellular data for texting and calling.
12 votesWill Not Implement ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This functionality is not possible with the RingCentral mobile app.
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ability to revert back the call handling to the old interface
ability to revert back the call handling to the old interface
2 votes -
Requesting to add PDF files as one of the supported file types for sending MMS
Very useful especially if the customer is only using a PDF file to send an MMS message.
1 vote -
Allow Old Versions of Android for the RC App
Older Version 6 for Android is not working for the RC App and would not allow the device to download it says not Compatible.
1 vote -
Random email sent to say my profile was changed to recording on
This is very confusing to the users and we get multiple tickets created when this email is sent. There is no reason to send this email since nothing was done to trigger it.
1 vote -
Feature similar to Bomb Bomb Video
Does RingCentral have a way to send video via email? I have a service called Bomb Bomb. It allows me to record a video, place a video into an email and then send it.Can also send email blast to a large number of people. Stores all of my BB videos. I can keep a list of contacts in BB etc.
1 vote -
Enable Access to Old Versions of RC App for Old Devices
I have RC version 21.2.2.1.11 & a samsung Galaxy 5 model SM-G870A, version 6.0.1 which is not compatible with the new app. A pop up (attached) telling me to get the new version is blocking my screen from doing everything except receiving calls. The old version is working fine for me if you could just remove the pop up. Someone did this back around 7/29/21 & it's been working fine. I can't afford a new phone. Thank you.
1 vote -
enable employees to log workhours on RingCentral
My staff uses Square Payroll to log their work hours and it also reports taxes for me. I would like a payroll feature in RingCentral so it is all in one spot.
1 vote -
Long hold time call back feature
As a busy medical practice we would benefit from having a call back feature where patients keep their call queue and our operators can have the system auto-dial the next patient who opted in for a call back.
1 vote -
Faxing dilemma
We're unable to receive faxes. RC Tech Support believes something is wrong with our account, however, before calling them, while looking online your support pages state that the sending fax machine needs a baud rate of 7200.Most modern fax machines, copiers, printers, etc fax at a much higher rate.That number is from the 1990s. Even so, shouldn't your system negotiate that with the sending fax machine/service? It can't be that RC is stuck on an old baud rate and won't communicate any faster when needed.Please have that looked into, as govt and non-profit community facing organizations still need the ability…
1 vote -
Call Queue Pick Up Feature
The queue call pickup notification pop on the phone is displaying everything correctly. The issue when the user accepts (picks up) the call from the queue not notification pop, the line appearance is showing wrong direction for the second queue call. It shows "To" instead of from "from" as in an outbound call is being placed. Also, the call logs show an outbound call was placed instead of taking an inboound call. We understand this is working by design due to the existing BFL monitoring capability that RC uses for User presence monitoring and notifications for the Queue call pickup…
12 votes -
RC App to Google Pixel 4 (GrapheneOS ver) compatibility
GrapheneOS ver not compatible with RC Unified App, works but its not giving any sound notifications.
5 votes -
Increase characters allowed for company name to 30 , also allow use of & in the company name
Company names are longer than 15 characters and often contain & as part of the name
2 votes -
I do not like the new update, or the new way the events and calender are set up, please change back.
It would help me alot if the update was back to the old version thank you
1 vote -
Options to change to the classic view style
I really would like the option to have the info bar to be at the bottom of the screenI also really like to have my contacts/favorites open on the side no matter what screen I go into so I can know who is available and who isn't when I transfer a call.I also would like the option again to put my messages to read from the top and also the message bar to type in at the top.
1 vote -
Keep RC Classic
The new RC is a mess. I downloaded it and couldn't function - I couldn't see where texts/messages were coming in (although I had the alert sound). I got to some screen where there was no way for me to get back and make a phone call. Please keep Classic.
20 votes -
Group Call pickup
Group Call pickup - should be available for Office Standard plan
1 vote -
Calling Hotlines
It would be best if we can call hotlines and support all numbers
1 vote -
Polycom VVX 601 Presence feature
Can we have the feature availability to leave the main phone screen blank and add the users on the sidecar on the Polycom VVX 601 .
1 vote
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