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43 results found

  1. Send Text to RingCentral Number through Email

    Most carriers I have worked with have the ability to send text messages to a phone number by sending an email. According to RC support this feature is not currently available. Would be a nice addition, especially for developers.Examples:##########@messaging.sprintpcs.com##########@vtext.com##########@txt.att.net

    106 votes
    15 comments  ·  SMS/Text  ·  Admin →

  2. Ability to Attach PDF Files with Texting with RC Phone App or RC App

    Yes a person can send an Attachment when sending a SMS Text with the RC Phone App or with the RC App but that Attachment can't be a PDF File for some reason. 99.9% of what I need to send people are PDF Files

    75 votes
    43 comments  ·  SMS/Text  ·  Admin →

  3. Please add an option to disable call recording announcement for internal extension to extension calls

    At the moment, automatic call recording is enabled for both inbound and outbound calls for all users and also on the main call queue. The problem when we make internal calls to another extension, we can still hear the call recording announcement. This is not necessary and it wastes time when connecting to the extension. It would be great if you can add an additional feature to turn it off during internal calls. Thanks

    47 votes
    5 comments  ·  Other  ·  Admin →

  4. Allow option to remove call queue managers from receiving call queue notifications

    When adding a manager to a call queue from an existing user account in RingCentral, I would like to be able to have the option to remove them from receiving notifications (Voicemails, Faxes, SMS, etc). Currently, there is no way to do this.

    26 votes
    Will Not Implement  ·  20 comments  ·  Other  ·  Admin →

  5. Prevent incoming calls from interrupting messaging

    Currently, if you are typing a message in the RingCentral desktop application, an incoming call automatically goes to the front of the application, interrupting your message typing. In order to continue messaging, you must Ignore the call, then click back into the text field to continue.This becomes further trouble if the incoming call is from a call queue or if the caller persists to call again, causing you to then click Ignore, go to Do Not Disturb (DND), then click back into the text field.Please create a way, where incoming calls no longer go to the front of the application…

    23 votes
    Will Not Implement  ·  5 comments  ·  Team Messaging  ·  Admin →

  6. Increase the MMS file size attachment

    Getting an error submitting a large MMS file size attachment, I have to compress it first. We are a business entity so it will be helpful if the MMS file size will be increased to more than 1.5 MB.

    21 votes
    4 comments  ·  SMS/Text  ·  Admin →

  7. Provide 0 second option for Call Queue Pickup Group

    Waiting the minimum of 10 seconds for a Call Queue Pickup Group to be alerted to the pickup is too long for some Call Queues. Allow a 0 second time frame to be set.

    20 votes
    Will Not Implement  ·  0 comments  ·  Admin Portal  ·  Admin →

  8. Keep RC Classic

    The new RC is a mess. I downloaded it and couldn't function - I couldn't see where texts/messages were coming in (although I had the alert sound). I got to some screen where there was no way for me to get back and make a phone call. Please keep Classic.

    20 votes
    Will Not Implement  ·  5 comments  ·  Application  ·  Admin →

  9. Add more than 15 mins wait time in call queue

    Add more than 15 mins wait time in call queue. This will allow the callers to stay on queue instead of calling back again.

    18 votes
    Will Not Implement  ·  10 comments  ·  Admin Portal  ·  Admin →

  10. Allow Limited Extensions to be added to Call Queues

    We have a call queue so all phones ring on incoming calls and having the calls come in to our limited extension (in a separate room) would allow me to answer the phone without having to run to my desk to get it.

    14 votes
    Will Not Implement  ·  4 comments  ·  Other  ·  Admin →

  11. Make feedback for calls and meetings optional

    Constantly being asked about the quality of a phone call and meeting is annoying. My other apps don't do this. Instead of putting that popup in our faces, can a button be added to the panel on the left that we can click to provide feedback when it's convenient, please?

    14 votes
    Will Not Implement  ·  4 comments  ·  Application  ·  Admin →

  12. Offline use of RingCentral Application

    Use RingCentral Mobile App offline. To have the option to use the RingCentral Mobile app even without using cellular data for texting and calling.

    12 votes
    0 comments  ·  Application  ·  Admin →

  13. Scheduling for Call Queue Members

    We'd like to schedule users to be added/removed from a Call Queue at specific times.For example, I'd like to schedule "John" to be added to a specific call queue at 9:30am tomorrow, and then removed from that queue at 1pm. Taking it one step further, it would be great to be able to set a recurring schedule that "John" is added to the "Sales Queue" from 1pm-4pm on weekdays, and removed from the "Service Queue" during those same hours. There are multiple queues that the user would be a member of, so simply turning Off call queue calls on the…

    12 votes
    Will Not Implement  ·  5 comments  ·  Admin Portal  ·  Admin →

  14. Call Queue Pick Up Feature

    The queue call pickup notification pop on the phone is displaying everything correctly. The issue when the user accepts (picks up) the call from the queue not notification pop, the line appearance is showing wrong direction for the second queue call. It shows "To" instead of from "from" as in an outbound call is being placed. Also, the call logs show an outbound call was placed instead of taking an inboound call. We understand this is working by design due to the existing BFL monitoring capability that RC uses for User presence monitoring and notifications for the Queue call pickup…

    12 votes
    Will Not Implement  ·  1 comment  ·  Other  ·  Admin →

  15. Ability to Adjust Font Size

    The ability to adjust the font on the RingCentral Phone app would be helpful. The font is very tiny and there is currently no way to make it larger.

    8 votes
    Will Not Implement  ·  2 comments  ·  Other  ·  Admin →

  16. Add start and schedule an audio conference to RC Desktop App

    There is a start a video conference and schedule a video meeting under new actions of the RC App. The ability should also exist to "Start an audio Conference and Schedule an audio conference" under new actions and include invite with email.

    7 votes
    Will Not Implement  ·  1 comment  ·  Application  ·  Admin →

  17. Ability to have custom call recording announcement per extension

    Ability to configure custom call recording announcements both automatic and on-demand, where business can record their desired call recording that they want to assign to an extension or queue extension, since currently there's only one call recording announcement and it will be applicable for all extensions and site.

    6 votes
    0 comments  ·  Admin Portal  ·  Admin →

  18. I have Ring Central Service - Requesting and email format ie. my ringcentral 7 digit phone number xxxxxxxxxx@ringcentral.com or First.La...

    ...st@ringcentral.com to send server alerts to mobile notifications. I have Ring Central Service - Requesting and email format ie. my ringcentral 7 digit phone number xxxxxxxxxx@ringcentral.com or First.Last@ringcentral.com to send server alerts to mobile notifications

    6 votes
    Will Not Implement  ·  0 comments  ·  Admin →

  19. Give me the Classic most days!

    Guess I'm a RC Classic kind of guy. New RC app does not Beep when I get a new chat msg. I'm chatting all day with my students and will sometimes miss the red dot (new chat notification icon) on my screen in New RC app. Hate to stare at my screen all day. Also problems with copying and pasting chat history in newer RC.

    RC Classic gets buggy and lags after heavy use. I'm trying to log-in and out every day now, which seems to help a lot. I still get hung up from time to time, and now…

    6 votes
    Will Not Implement  ·  0 comments  ·  Application  ·  Admin →

  20. Huge Security Vulnerability: Remove the "Express Link" feature or provide an option to disable it tenant-wide

    For those who haven't noticed it, RingCentral's mobile app has an "Express Link" sign-in feature.The feature is mentioned in this KB article:https://support.ringcentral.com/article/log-in-ringcentral-app.html"Please note: If you’re logging with your mobile device, you may also have the option to sign in with an express link. If you choose to sign in with an express link, they will send you an email to the email address linked to your account to perform an express login. "The way it works is very simple and also very dangerous: After entering an email address to sign in, instead of asking for password, the app instead…

    6 votes
    Will Not Implement  ·  1 comment  ·  Application  ·  Admin →
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