40 results found
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Ability to have custom call recording announcement per extension
Ability to configure custom call recording announcements both automatic and on-demand, where business can record their desired call recording that they want to assign to an extension or queue extension, since currently there's only one call recording announcement and it will be applicable for all extensions and site.
6 votesWill Not Implement ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
The current call recording announcement available aligns with legal requirements on call recordings. A custom option will not be made available.
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Offline use of RingCentral Application
Use RingCentral Mobile App offline. To have the option to use the RingCentral Mobile app even without using cellular data for texting and calling.
12 votesWill Not Implement ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This functionality is not possible with the RingCentral mobile app.
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ability to revert back the call handling to the old interface
ability to revert back the call handling to the old interface
2 votes -
Requesting to add PDF files as one of the supported file types for sending MMS
Very useful especially if the customer is only using a PDF file to send an MMS message.
1 vote -
Allow Old Versions of Android for the RC App
Older Version 6 for Android is not working for the RC App and would not allow the device to download it says not Compatible.
1 vote -
Keep RC Classic
The new RC is a mess. I downloaded it and couldn't function - I couldn't see where texts/messages were coming in (although I had the alert sound). I got to some screen where there was no way for me to get back and make a phone call. Please keep Classic.
20 votes -
Ability to Attach PDF Files with Texting with RC Phone App or RC App
Yes a person can send an Attachment when sending a SMS Text with the RC Phone App or with the RC App but that Attachment can't be a PDF File for some reason. 99.9% of what I need to send people are PDF Files
75 votesWill Not Implement ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Our product team has confirmed that current carrier limitations are preventing this from being developed at this time. -
Call Queue Pick Up Feature
The queue call pickup notification pop on the phone is displaying everything correctly. The issue when the user accepts (picks up) the call from the queue not notification pop, the line appearance is showing wrong direction for the second queue call. It shows "To" instead of from "from" as in an outbound call is being placed. Also, the call logs show an outbound call was placed instead of taking an inboound call. We understand this is working by design due to the existing BFL monitoring capability that RC uses for User presence monitoring and notifications for the Queue call pickup…
12 votes -
Provide 0 second option for Call Queue Pickup Group
Waiting the minimum of 10 seconds for a Call Queue Pickup Group to be alerted to the pickup is too long for some Call Queues. Allow a 0 second time frame to be set.
20 votes -
Random email sent to say my profile was changed to recording on
This is very confusing to the users and we get multiple tickets created when this email is sent. There is no reason to send this email since nothing was done to trigger it.
1 vote -
RC App to Google Pixel 4 (GrapheneOS ver) compatibility
GrapheneOS ver not compatible with RC Unified App, works but its not giving any sound notifications.
5 votes -
Feature similar to Bomb Bomb Video
Does RingCentral have a way to send video via email? I have a service called Bomb Bomb. It allows me to record a video, place a video into an email and then send it.Can also send email blast to a large number of people. Stores all of my BB videos. I can keep a list of contacts in BB etc.
1 vote -
Enable Access to Old Versions of RC App for Old Devices
I have RC version 21.2.2.1.11 & a samsung Galaxy 5 model SM-G870A, version 6.0.1 which is not compatible with the new app. A pop up (attached) telling me to get the new version is blocking my screen from doing everything except receiving calls. The old version is working fine for me if you could just remove the pop up. Someone did this back around 7/29/21 & it's been working fine. I can't afford a new phone. Thank you.
1 vote -
Please add an option to disable call recording announcement for internal extension to extension calls
At the moment, automatic call recording is enabled for both inbound and outbound calls for all users and also on the main call queue. The problem when we make internal calls to another extension, we can still hear the call recording announcement. This is not necessary and it wastes time when connecting to the extension. It would be great if you can add an additional feature to turn it off during internal calls. Thanks
47 votesWill Not Implement ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Our Product and Legal teams have confirmed that this feature will not be implemented as it exposes RingCentral to unnecessary vulnerabilities. -
Add more than 15 mins wait time in call queue
Add more than 15 mins wait time in call queue. This will allow the callers to stay on queue instead of calling back again.
18 votes -
Prevent incoming calls from interrupting messaging
Currently, if you are typing a message in the RingCentral desktop application, an incoming call automatically goes to the front of the application, interrupting your message typing. In order to continue messaging, you must Ignore the call, then click back into the text field to continue.This becomes further trouble if the incoming call is from a call queue or if the caller persists to call again, causing you to then click Ignore, go to Do Not Disturb (DND), then click back into the text field.Please create a way, where incoming calls no longer go to the front of the application…
23 votes -
Allow option to remove call queue managers from receiving call queue notifications
When adding a manager to a call queue from an existing user account in RingCentral, I would like to be able to have the option to remove them from receiving notifications (Voicemails, Faxes, SMS, etc). Currently, there is no way to do this.
26 votes -
Increase characters allowed for company name to 30 , also allow use of & in the company name
Company names are longer than 15 characters and often contain & as part of the name
2 votes -
Scheduling for Call Queue Members
We'd like to schedule users to be added/removed from a Call Queue at specific times.For example, I'd like to schedule "John" to be added to a specific call queue at 9:30am tomorrow, and then removed from that queue at 1pm. Taking it one step further, it would be great to be able to set a recurring schedule that "John" is added to the "Sales Queue" from 1pm-4pm on weekdays, and removed from the "Service Queue" during those same hours. There are multiple queues that the user would be a member of, so simply turning Off call queue calls on the…
12 votes -
enable employees to log workhours on RingCentral
My staff uses Square Payroll to log their work hours and it also reports taxes for me. I would like a payroll feature in RingCentral so it is all in one spot.
1 vote
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