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289 results found

  1. Announcement Only Extensions- Post Announcement Destination Configurable

    RC currently has "announcement only" extensions available.If you transfer a caller to the extension, it plays the announcement and then HANGS UP. It seems to me that "Announcement Only" extensions would be much more useful if you had a choice what to do after the announcement was over instead of just HANGING UP. User should be able to configure the announcement only extension to transfer to another extension/ivr/queue after the announcement.As an example, if I wanted to have an IVR that said: press 1 for.. , 2 for..., 3 for...4 for directions to our showroom (Simply an announcement)5 for store…

    12 votes
    Future Consideration  ·  4 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. View contacts from RC app and RC phone app to deskphone

    View contacts from RC app and RC phone app to deskphone

    12 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  3. Task Notifications / Reminders / Alerts

    The task function is great but my employees forget to check tasks on regular basis so we DESPERATELY need a task notification feature. Here is how I would implement:Show notification for how many open tasks assigned to me on the left shelf task / notes / events icon. The notification should look similar to what a team/direct message notification looks like with a number for how many open tasks. It should have different colours depending on due status. Grey notification with number of tasks if task is due in the future or has no date. Orange notification if any tasks…

    12 votes
    Future Consideration  ·  4 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  4. Add multiple block numbers in user settings and download blocked numbers

    Add multiple block numbers in user settings ext-screening, greetings and hold music- blocked callsas to save time rather than just putting 1 number at a time.download all or multiple blocked numbers to remove from blocked number list

    12 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Add a notes/description field to each user extension visable to only admins

    I would like to have a notes/description field added to each user extension in service web that will allow any admin to make notes on the user. This should be visible to only user admins. For example, notes on why settings have been configured a certain way.

    12 votes
    Future Consideration  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Filter tasks in the sidebar

    A long list of tasks (complete and incomplete) in the sidebar of a team is not very helpful when there are dozens of tasks. It should be possible to filter them here (complete, section, person, due date) as well as in a summary task management window.

    12 votes
    Future Consideration  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  7. The Ability to Use the Prompts Library on Extensions (not just IVRs)

    If you would like to use a pre-recorded prompt from your Prompts Library on an extension's greeting, currently you have to download it from the Prompts Library and re-upload it to the extension. There should be an option to use the Prompts Library on an extension's greeting.

    12 votes
    Future Consideration  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Automatically print fax from RC Unified App.

    I would like to be able to print automatically from the RingCentral Unified App. This is possible in the RC Phone Desktop App, but not in the RC Unified App.

    12 votes
    Future Consideration  ·  2 comments  ·  Fax  ·  Admin →
    How important is this to you?

  9. MMS/Group text capability in Salesforce Integration

    In the RingCentral Salesforce integration, we can only send SMS messages to contacts. If you add more than one destination phone number, the system sends the message as individual SMS'. Instead, we would like a group message to be created. This is possible in the RC mobile and desktop apps.

    11 votes
    Future Consideration  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  10. Voicemail Messages Retention Period

    RingCentral Office voicemail recordings are retained indefinitely until deleted by the end user by one of three methods; RingCentral Service Portal, Google Chrome Extension, or by manually dialing into the voicemail box and deleting the message. Allow from a system administrator level the ability to set a new/old message retention period.

    11 votes
    Future Consideration  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. Enable Admin to turn off ability for users to delete texts and messages

    Prevents users from attempting to hide inappropriate content.

    11 votes
    Future Consideration  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  12. Please display Site name instead of Account Company Name on GLIP app

    Our subsidiaries do not want to see the parent company name at the top of their app. We have multiple DBAs and each is represented by a Site. I would like each user to see the name of their site rather than the parent company name.

    11 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. Call Log for SMS

    We as super admin should be able to have SMS logs. Users shouldn't have an option to delete text messages and faxes but to view it. Add it on the custom roles please

    11 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Contact Directory be automatically integrated with RingCentral account's Company directory

    Currently, only the Corporate Directory is automatically integrated with the RingCentral account's Company directory. There should also be a way where the Contact Directory can be automatically integrated with the RingCentral account's Company directory as well, rather than having the users manually add in their contacts locally on the device.This would greatly benefit users because it'll save them from having to manually enter in each contact

    10 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. Adding contact to common company contact book

    Adding contact from last received number to a common company library rather than saving the number to the user profile. This allows us to trace all contacts and interactions added and there is no duplications of contacts to the company contact library.Currently if 1 user saves the number the other 2 users cannot see it as the contacts if they themselves save it to their profiles. I wish if there was common RC Contact directory where all the phone numbers saved that can be used by all the users.

    10 votes
    Future Consideration  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  16. Dynamic outbound caller ID

    Ability to setup rules as a company or user that would dynamically change the outbound caller ID based upon the area code being called. Ex. If you have a 972 area code and 469 area code as a company number, if you call someone with a 972 area code your caller ID would show your 972 phone number on the caller ID. If you dial a 469 area code your outbound caller id would show your 469 phone number. If you dial an area code without a rule setup, your default caller id would show.

    10 votes
    Future Consideration  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Ring Central really needs to integrate with a Calendar App.

    I have been searching high and low. We have Acuity and there is only a Zapier type of thing but it doesn't do anything to help. This is HUGE Zoom integrate with all Calendar apps.

    10 votes
    Future Consideration  ·  1 comment  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  18. Add text message reporting/tracking in call log or Analytics

    We recently were informed that a user received a fraud attempt via text message to her RingCentral number, but we have no way to search our system for any others who may have received this message to take corrective action. This would be a very useful feature as more communication is done via text channels and fraud attempts are on the rise.

    10 votes
    Future Consideration  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. Allow Teams in Glip to use groups as members.

    I use a lot of different zaps with Glip. Manually adding users to each team is time consuming. I'd like to be able to assign users to groups and then assign those groups to each Team. That way I can add a new user to a group and have them automatically added to each team chats that that group is a member of.

    10 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Add numbers from tables/excel to mass text,

    I have phone numbers in tables/excel and I need to send text messages easely, not copy pasting each other to your app also if we can send it to more that 100 recipients.

    10 votes
    Future Consideration  ·  3 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
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