Having a Call ID name displayed is absolutely essential. Without the ability to have our calls identify that our company is calling, calls are not answered. That leads to having to leave a message on voice mail, then schedule a callback, hoping that the customer recalls the number from the first message we left.

Even more frustrating is that Caller ID will display our name for an entire month (we call out to the same number every day at the start of our day to see if the Caller ID name displays), and then suddenly stop. RingCentral's response when asked why it would work for an entire month, then suddenly stop, is the usual, "RingCentral does not have an external Caller ID Name (CNAM) service for Canadian numbers" response.

This is now the second or third time I have submitted this feature request.

Hello, I would like to be able to choose the city that shows up on my caller ID when I contact someone.

Hello, I would just like to note that when we used RingCentral with TELUS Business Connect a few years ago, there wasn't an problem using our company name as the caller id for outgoing calls. We recently have started using RingCentral again (without TELUS Business Connect). There is still the same option to set the caller ID (company wide) but it doesn't work. Seems to me that we should have been told this before signing back on with RingCentral.

I am the Director of a hospital-run program that provides remote monitoring services to 20,000+ clients across Ontario. Our Call Centre uses RingCx and the call display function is critical so that clients and families know it is us that are calling. The lack of customizable Caller ID impacts perceptions of professionalism and credibility. There are so many scams in operation that our clients mistrust unknown numbers, leading them to not answer when it is an emergency situation. I think it's important that Ring Central listen to their Canadian customers and understand the services they are providing.

Hi this is for my client request.

Customer Name: Jawad Cheema
Company Name: burlington local cabs

Feature wherein like the RC CAN numbers that we can manually push CNAM.

Currently other region cant use cnam, including canada via article https://support.ringcentral.com/article-v2/Caller-ID-Name-Limitations-Outbound-Caller-Name-CNAM.html?brand=RC_US&product=RingEX&language=en_US

2 years later, I'm really quite surprised this hasn't been implemented. It's such a important aspect for any call centre.

I can't describe how embarrassing it is as a Ring Central partner to have our client bring us a legitimate complaint about how their call display does not show up properly when they call their customers, investigate the RC portal and see that we have appeared to set the outbound call display correctly, to then contact partner support and be told that it is because RC doesn't care enough about their Canadian customers to make this feature available. The end result, tell your customer that there is no way to update their outbound call display so their customers have no idea who is calling when they call. In the year 2024... Makes us look so stupid and damages our credibility with the customer...

It's unbelievable that Ring Central has this feature for other regions but not for Canada. Makes absolutely no sense.

Please fix this ASAP!

I believe that RingCentral US is not interested in their small Canadian base of customers. I had a number with another provider that was able to properly label our CallerID name. Why is it that RIngcentral now messes this up when we port in the number to them and then tells us there is nothing they can do about it. In their KB they list a very short excuse with no rationale. Now I spent 10 seconds googling this matter and RIngCentral in Canada which is owned by Telus has a KB with an answer. Why can't RIngcentral US learn from Ringcentral Canada about this issue. I think we all know this answer. Maybe time to switch to RIngcentral Canada. Not happy with the lame answers given.

In today's world, Caller ID being displayed consistently, is an absolute necessity, as it provides instant recognition for the receiver of the call. Recognition creates instant credibility and higher rates of Calls Answered. A telephone system is only useful if we can speak with our customers!

The CNAM feature providing consistent Caller ID information is absolutely critical to any business that relies on outbound telephone contact as a means of doing business. The Caller ID feature significantly boosts the rate of Calls Answered.

It is a vital item our company would like to have the option to modify the CNAM records. When we procure new lines it tends to default to the account holders name (mine) rather than the business name. This confuses recipients when receiving calls.

Customer would like to have a feature to enable Caller ID name support for Canadian numbers. Because they would like to display the queue name when the number being dialed is a Canadian number.

The CNAM feature is very important and necessary for my business. When our calls are accompanied by our firm's name on the recipient's caller ID, it establishes our identity and limits any confusion. This recognition adds credibility to our interactions and ensures that our clients perceive us as a legitimate entity. There are several spam and scam calls coming in, and therefore, having our name displayed reduces the likelihood of our calls being ignored or blocked, which directly improves out contact rates and efficiency. The CNAM feature needs to be implemented as soon as possible. Thank you.

customer requesting to have an option to update CNAM for Canadian Numbers

Oubound Caller ID is essential for customers especially for their Businesses in Canada. However, for Canadian numbers, we do not have an external CNAM service and this is a limitation.

If it's possible to change/update CNAM for RC Canada accounts

I would like an outbound caller ID name