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2027 results found

  1. Allow super admin to delete member on first born group chat on RingCentral App

    Allowing Super Admin to delete a specific or multiple member on their first born/created group chat on RingCentral App. Allow also to delete chat messaged on group chat.

    24 votes
    Under Review  ·  6 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Make blacklisted international phone numbers easier for admins to identify

    We see area codes, sometimes many for a single country, and even if the visible area codes are enabled it just says that the user is 'not authorized to make the call'. We have to call in to determine that the number is blacklisted for fraud and a form request must be sent in to the fraud team to unlock the blocked number.If a different message presented, or if the billing area included the codes that are blacklisted, it would just make this easier to know that a request needs to be sent to whitelist the number. Otherwise, it feels…

    19 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  3. Force Log-out due to Inactivity

    Dear RingCentral Development Team,I would like to propose a feature request that would enhance the user experience and security of the RingCentral App for both mobile and desktop platforms. Currently, the RingCentral App automatically logs users out after 14 days of inactivity for security reasons. While security is a paramount concern, we believe that offering administrators the ability to customize this inactivity log-out duration would provide more flexibility and better cater to individual organization needs.Feature Request: Customizable Inactivity Log-Out DurationDescription: Allow administrators to define and customize the duration of inactivity after which users are automatically logged out from the RingCentral…

    25 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  4. Audio Tone when a call disconnects

    A small but impactful feature that other systems we've used have is an audio tone/cue when a call is disconnected, whether abruptly or when a call is naturally ended. For anyone using a softphone and using multiple windows on a screen, sometimes it is hard to know if the call was disconnected or if the window is lost somewhere on the screen. Time is spent double checking if a call is still active or not rather than having something notify you appropriately.

    58 votes
    Under Review  ·  7 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Ability to mark all unread SMS and voicemail messages read

    Need the ability to mark all unread SMS and voicemail messages as read. Currently, we only have the delete option when you select Edit on Unread Messages (SMS & VM).

    19 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. ability to remove/gray out call queue status toggle for call queue members when not allowed in service web

    What we are trying to do is remove the ability of the users who are in a call queue from turning off their call queue calls. We would like to remove this option or grey it out so the queue users cannot change it.

    12 votes
    Under Review  ·  3 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. Merging Calls in RingCentral harder to do in "New Layout"

    New Layout Dial Pad: (To “merge” conference the call, need to click on “Call list” then hover over call on hold and select the “merge” option)This is making it harder for our users to "Merge' calls. Can we get the functionality added back into the new app? Workaround: Switch the MVP App to the Old Layout but we don't know how long it will be around.

    32 votes
    Under Review  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. RingCentral App for Apple Watch

    To make and receive calls via Apple Watch.For the Apple Watch to individually ring, the same way the iPhone rings.

    39 votes
    Under Review  ·  6 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. SMS Text Message Content word filtering? want to turned it off.

    SMS Text Message Content word filtering? want to turned it off.Customer want to have the freedom of sending text message content that doesnt filter language or curse words.

    15 votes
    Under Review  ·  3 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. Ability to display more than three parked calls in the RingCentral App

    Users will be able to see / monitor easily all the calls that they parked in public park call location if they have visibility of all the calls that they parked via RingCentral App

    10 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  11. Caller ID name support on mobile numbers

    Customer wanted to show their caller ID name even when calling mobile numbers

    63 votes
    Under Review  ·  7 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Increasing the return time of Call Park from 5 minutes to 10 minutes.

    The default timeout value for Call Park, Public Call Park, and Park Locations is five minutes. Need to have the ability to increase or decrease the duration of your Call Park Timeout.

    17 votes
    Under Review  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. Call Monitoring feature for mobile app (IOS and Android)

    Submitting a feature request on behalf of the customer to add the Call Monitoring feature on HUD for Mobile app (IOS and Android). We replicated the issue on Android but there's no option to monitor the call.Checked the Support site:https://support.ringcentral.com/article-v2/Monitoring-live-calls-in-the-RingCentral-app.html?brand=RingCentral&product=MVP&language=en_USThe monitoring of live calls is only available to the RC desktop app

    15 votes
    Under Review  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. SMS CNAM

    It would be better if the SMS also has a CNAM as what the customer requested

    17 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  15. CNAM for a mobile carrier

    Hi TeamPlease have a feature for CNAM to work on mobile carrier

    48 votes
    Under Review  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Ability to Disable Changing of Caller ID from RingCentral App

    Kindly allow RingCentral App Admin to disable the option for the user to change the Caller ID from the RingCentral App. There's currently an option to disable the outbound caller ID from the Admin Portal. However, this only pertain when a user is using a Deskphone and RC Phone App.

    9 votes
    Under Review  ·  3 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. Include the AfterShokz headset to list of recommended headsets

    Please include the AfterShokz headset on the list of recommended headsets for the RingCentral app. One of the clients is using the AfterShokz headset due to the hearing situation/conditions and needs the headset to work properly with the RingCentral app.

    14 votes
    Under Review  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. Run Reports for users synced in RingCentral And Microsoft Teams

    We need an option where we can run reports in RingCentral for users that are synced within RingCentral And Microsoft Teams

    14 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. Call Log Sync from RingCentral Mobile App to Salesforce

    Use Case: As an Insurance Agent, I want to be able to make calls from the RingCentral Mobile App and have the call logs sync to Salesforce to allow for my manager to generate activity reports. Current functionality does not allow call log activities taken on the RingCentral Mobile App to sync call log activities to Salesforce. The user is looking to run reports in Salesforce to have a more comprehensive overview of their insurance agents. This will greatly help to view agent productivity by seeing all activity within Salesforce.

    14 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Customized waiting time settings in Call parking

    It would be much better if we can customize waiting time settings in Call parking. Like an option to extend different waiting time

    10 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?
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