1937 results found
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Merging Calls in RingCentral harder to do in "New Layout"
New Layout Dial Pad: (To “merge” conference the call, need to click on “Call list” then hover over call on hold and select the “merge” option)This is making it harder for our users to "Merge' calls. Can we get the functionality added back into the new app? Workaround: Switch the MVP App to the Old Layout but we don't know how long it will be around.
32 votes -
Audio Tone when a call disconnects
A small but impactful feature that other systems we've used have is an audio tone/cue when a call is disconnected, whether abruptly or when a call is naturally ended. For anyone using a softphone and using multiple windows on a screen, sometimes it is hard to know if the call was disconnected or if the window is lost somewhere on the screen. Time is spent double checking if a call is still active or not rather than having something notify you appropriately.
53 votes -
Ability to mark all unread SMS and voicemail messages read
Need the ability to mark all unread SMS and voicemail messages as read. Currently, we only have the delete option when you select Edit on Unread Messages (SMS & VM).
18 votes -
Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers
Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers
36 votes -
Ability to display more than three parked calls in the RingCentral App
Users will be able to see / monitor easily all the calls that they parked in public park call location if they have visibility of all the calls that they parked via RingCentral App
10 votes -
ability to remove/gray out call queue status toggle for call queue members when not allowed in service web
What we are trying to do is remove the ability of the users who are in a call queue from turning off their call queue calls. We would like to remove this option or grey it out so the queue users cannot change it.
10 votes -
Ability to disable pop up on the incoming call using RingCentral app
Ability to disable pop up on the incoming call using RingCentral app
37 votes -
Increasing the return time of Call Park from 5 minutes to 10 minutes.
The default timeout value for Call Park, Public Call Park, and Park Locations is five minutes. Need to have the ability to increase or decrease the duration of your Call Park Timeout.
15 votes -
Call Monitoring feature for mobile app (IOS and Android)
Submitting a feature request on behalf of the customer to add the Call Monitoring feature on HUD for Mobile app (IOS and Android). We replicated the issue on Android but there's no option to monitor the call.Checked the Support site:https://support.ringcentral.com/article-v2/Monitoring-live-calls-in-the-RingCentral-app.html?brand=RingCentral&product=MVP&language=en_USThe monitoring of live calls is only available to the RC desktop app
14 votes -
RingCentral App for Apple Watch
To make and receive calls via Apple Watch.For the Apple Watch to individually ring, the same way the iPhone rings.
31 votes -
Run Reports for users synced in RingCentral And Microsoft Teams
We need an option where we can run reports in RingCentral for users that are synced within RingCentral And Microsoft Teams
14 votes -
Have the option to use all numbers on the account as the outbound caller ID.
Especially with numbers tied to either a mobile user, call queues, and/or message-only extensions to be used to receive faxes and calls. It would be nice to be able to use it as an outbound caller ID since the number is considered as a company number.
15 votes -
Call queue texting
1) when will there be a desktop app interface for Call Queues? (not web)2) when will texting be enabled for Call Queues?
17 votes -
Add An Option for Admin to Prevent Certain Users to Create Team Chat/Message Within the App
This is to prevent group toxicity within working hours & promote productivity on the floor.
11 votes -
Bring back the option to keep app in foreground at all times
This feature was present in previous versions but is missing in the current release. In my job, I juggle 9+ windows on 3 screens, and the call window often gets lost behind others during calls. Keeping it on top ensures easy access while multitasking.
14 votes -
CNAM for a mobile carrier
Hi TeamPlease have a feature for CNAM to work on mobile carrier
37 votes -
Caller ID name support on mobile numbers
Customer wanted to show their caller ID name even when calling mobile numbers
44 votes -
All Company #'s Available for SMS amongst multiple users NOT JUST operator extension
It seems SMS use of main company numbers ARE only accessible through the SINGLE dedicated operator. It would be very very helpful to have these numbers accessible for SMS capabilities across other users in the account. You are limiting a very important communications tool and feature to ONE user on the account when we have several users over several locations. either allow other users to have "OPERATOR" features or allow other users access to MAIN COMPANY numbers from the RC APP to sms directly. With so much spam these days, customers want to recognize who is texting them and they…
14 votes -
SMS CNAM
It would be better if the SMS also has a CNAM as what the customer requested
12 votes -
Removing of limitations in the creation of a free account for external guests
External guests are being blocked or automatically disabled after creating free accounts for RingCentral Messaging using either the browser version or the desktop app. Can't add external guest users to our contacts who are using a free account nor they can't use RingCentral Messaging at all.
8 votes
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