Make blacklisted international phone numbers easier for admins to identify
We see area codes, sometimes many for a single country, and even if the visible area codes are enabled it just says that the user is 'not authorized to make the call'. We have to call in to determine that the number is blacklisted for fraud and a form request must be sent in to the fraud team to unlock the blocked number.If a different message presented, or if the billing area included the codes that are blacklisted, it would just make this easier to know that a request needs to be sent to whitelist the number. Otherwise, it feels like we are guessing.
Jake
shared this idea
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Jason
commented
Agreed! It'd be nice to have an up-to-date list of blacklisted numbers or as Jake said, having a specific audio recording when a call is blocked by the blacklisting on our account.
Thank you!