While RingCentral's current features are robust and effective, the lack of caller ID name support has been a significant challenge in efficiently identifying our company's calls. This capability is a standard expectation for many businesses and individuals, as it helps improve productivity and streamline communication.

Without accurate caller ID information, businesses also face a higher risk of being flagged as spam by recipients, damaging trust and negatively impacting customer interactions.

I understand that adding new features takes time and resources, but I believe this would be an incredibly valuable improvement for your customers, myself included. It would further enhance the service and demonstrate that RingCentral listens to and prioritizes user needs. I hope to see caller ID name support implemented soon.

Properly functioning Caller ID is essential for any business, as it ensures seamless communication and supports professionalism. Without reliable Caller ID, calls may go unanswered or, worse, be mistakenly marked as spam, leading to missed opportunities and disrupted workflows.

Caller ID plays a critical role in building trust with clients and prospects, as recognizing the caller’s identity encourages recipients to answer calls. It also supports customer service by providing immediate context for incoming calls, enabling teams to respond efficiently and effectively.

When Caller ID doesn’t function properly, businesses risk losing credibility, encountering communication delays, and missing critical connections that could impact revenue and customer satisfaction.

Given the importance of Caller ID to operational efficiency and relationship-building, I hope RC will prioritize fixing this issue to ensure businesses can maintain reliable communication.

We have done everything RC has requested and it has been some time and still the Caller ID does not work.

We need our caller ID to properly identify us. Many are screening at the other end and our calls don't get answered. Critical for the insurance business.

This is ridiculous that as a business, we cannot properly identify ourselves to our customers.

It is becoming more important to show you are who you say you are, and Branded Caller ID helps with that. I know the mobile companies are trying to charge for it, and each has their own database, but offering a platform where we could register for multiple mobile databases in one spot (like Hiya does) would be useful.