Audio Tone when a call disconnects
A small but impactful feature that other systems we've used have is an audio tone/cue when a call is disconnected, whether abruptly or when a call is naturally ended. For anyone using a softphone and using multiple windows on a screen, sometimes it is hard to know if the call was disconnected or if the window is lost somewhere on the screen. Time is spent double checking if a call is still active or not rather than having something notify you appropriately.
Matthew
shared this idea
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Daniel
commented
Crucial for multiple interaction handling
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Phoenix
commented
I want a notification sound when the caller disconnects from a call I take through the ring central desktop app. I can't tell when someone hangs up except for the pop-up screen disappears. I'd really like a sound too. I'm concerned the window has just disappeared behind another screen and feel unsure that the caller is actually disconnected. A notification sound would make the disconnection more pronounced.
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Priyanka
commented
any updates from RC on this feature request? This is a useful suggestion and we are also looking for this feature.
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Jamaica Tanhueco
commented
want to have a beep sound or an indicator that the customer or the other party already hang up on the other line
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Amy
commented
Would be very useful to have an alert when a call is disconnected.
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Josh
commented
I would like the option for a sound to play when the line disconnects. Options to upload a sound or select from an option of tones would be nice. I had one system that played two short mid to low range tones on disconnect.
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Daniel
commented
Currently, there is no tone or noise made when a call ends. I have been disconnected from calls and continued talking to nothing because I had no idea. A simple tone that is played when the call ends would be wonderful.