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39 results found

  1. Remove the missed call notification for queue members when another queue member answers the call. Only display missed call notification when no one in the queue answers the call.

    211 votes

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    26 comments  ·  Other  ·  Admin →
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  2. ability to set up a different ringtone when we are transferring calls internally.

    12 votes

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    3 comments  ·  Other  ·  Admin →
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  3. Currently, while on a call other incoming calls will ring, can be heard by all parties, and must be rejected. An option to turn on DND whenever a call is taking place would eliminate this distraction.

    566 votes

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    46 comments  ·  Other  ·  Admin →
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  4. We run multiple business endeavors between my wife and I and we would find it helpful if we could log into multiple "phones" at the same time, similar to how multiple e-mail addresses can be accessed from a single email client. This would allow us to be able to "switch phones" right in the app, so that when I'm done with a call for my business, I can return a call from my wife's business without having to log out and log back in again.

    384 votes

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    21 comments  ·  Other  ·  Admin →
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    We want to hear from you! With this feature available about a month now, our Product Managers would love to hear your feedback. Please leave comments on if you are enjoying the feature and if not how we can improve! Thank you! Happy Holidays! Update 11/1/23:Very happy to say this is live! Please ensure you are on the latest version of the RingCentral app (23.4.1). To learn more about this feature and how to set it up, visit this KB Article: Switching between RingCentral accounts. Thank you to all who joined the early Beta testing program, and for everyone who has voted on this idea. Update 7/25/23:We invite you to join our early Beta testing program to share your feedback on this feature before it is generally available to all customers to help make sure the experience is the best it can possibly be! If interested please email ideas@ringcentral.com indicating…
  5. When forwarding incoming outside calls, we need the outside caller ID to pass through to the forwarded number. It would be useful when passing along calls to other numbers if we could also pass along teh caller ID as well

    11 votes

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    Implemented  ·  2 comments  ·  Other  ·  Admin →
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  6. When our receptionists takes a call and forwards it to the appropriate team member, the call shows up on the team members phone as coming from the receptionist, not the original caller. would be easier for our team if it showed the Caller ID of the original caller.

    13 votes

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    Implemented  ·  2 comments  ·  Other  ·  Admin →
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  7. Currently, if you are on a Call Queue call you can receive a personal (direct) call at the same time and can switch to that call, reject it, etc. We have some smaller call queues where it would be beneficial for one person to be able to pick up multiple calls at a time. E.g. They're on a call queue call, see that another is ringing, and they put the original call on hold and tell the second caller that they'll be with them shortly (etc).Clearly, this would not be suitable in every instance but having the option would be…

    107 votes

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    22 comments  ·  Other  ·  Admin →
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  8. There is a call queue option that can be added from Users that only works by using the RingCentral Phone App. It would be great if this worked also with MVP.

    13 votes

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    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  9. Currently after a warm transfer is completed the user that received the transfer sees the caller ID information of the user that made the transfer instead of the ID of the person that they are on the phone with after the transfer.Can you make the caller ID show the information of the person that they are on the phone with?

    7 votes

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    Implemented  ·  2 comments  ·  Other  ·  Admin →
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  10. i wanted that if i transfer a call the caller will show the caller id of the customer not mine

    46 votes

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    Implemented  ·  3 comments  ·  Other  ·  Admin →
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  11. Imagine a world where you can click on one of your nearly infinite voicemails, then hitting ctrl-a (or just clicking on the 'select all' button).Now you've got like 1,245 voicemails from jealous ex's, desperate vendors, and unrequited direct supervisors. They are all selected. Now absolve yourself from the weight of these disconnected communication attempts, tugging on the last threads of your sanity. When you select all, you don't even need to see who is calling. Just delete that BS. Get it gone from your life. Catharsis in a button. Bonus points for the developer that adds a toilet flushing sound…

    82 votes

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    12 comments  ·  Other  ·  Admin →
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  12. Would love a user option that allows the on off of dynamically enabling Do No Disturb mode anytime user is in a RC meeting. No one really wants to hear phone calls come in when hosting or talking in a meeting. It is too difficult to toggle on off this mode manually every time a user enters and then is done with a meeting.But all my users agree they would like a feature that auto puts them in DND when they are in a meeting for them.

    213 votes

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    36 comments  ·  Other  ·  Admin →
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  13. Today you are required to use the RC app to put all of your devices into DND. Users should be able to press the DND button on the physical endpoint and that status should sync over to the other physical devices or softphones that are assigned to that user. This would make it much easier from an end-user perspective, especially those that don't want to bring up the app to enable DND.

    164 votes

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    17 comments  ·  Other  ·  Admin →
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  14. When one employee transfers a call to another, we cant see the called ID info. The callers info should appear on the transfer also.

    15 votes

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    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  15. Once transferred, next call recipient should be able to decide whether to answer call at that moment based on who is ACTUALLY calling. Based on my experiment (with RC Help Desk person), next call recipient sees only co-worker's name that transferred the call, not the original caller's name/info. It's very misleading. Only workaround identified is for me to wait for transfer call to be answered, announce the caller, find out if call will be accepted at this time, then hung up to allow caller through or revert back to original caller to take a message. A rather old-fashioned concept. If…

    30 votes

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    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  16. To better explain this: When the receptionist transfers a call to me, the caller ID shows "Reception" NOT the actual caller's caller ID. This can be very confusing. When I pick up the phone call that shows "Reception", it is not the receptionist. The person on the phone, is the person who was transferred to me. This causes a lot of surprise as to who I am speaking to. As you can imagine, when picking up a phone call, it would be very helpful to know who you are speaking with.

    49 votes

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    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  17. Currently dial by name directory is for the entire orginazation only. It would be helpful to have dial by name directories that only list peolpe at a specific site. We have offies all over the globe. Callers in Europe don't need US employees listed in the dial by name directory.

    28 votes

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    3 comments  ·  Other  ·  Admin →
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  18. Currently, the app rings at the same time as the desk phone. You set the desk phone to sequentially ring after the app but not before. I prefer the desk phone to ring first for a couple of rings, then the app on my cell phone would be called.

    101 votes

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    Implemented  ·  10 comments  ·  Other  ·  Admin →
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  19. When calls are blind transferred, I do not see the caller ID of the original caller. I only see the internal caller ID.

    1 vote

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    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  20. Currently, when a call comes into our main line, the caller ID is shown. This is extremely helpful when receiving a call. However, if the call is received by a receptionist (or the wrong person) and is immediately forwarded to another extention, the original caller ID is lost and replaced by the receptionists extention name/number. The original caller ID is now lost, meaning the name and/or number of the original caller is gone from view. It would be extremely helpfull to keep the original caller ID on a simple transfer.

    2 votes

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    Implemented  ·  1 comment  ·  Other  ·  Admin →
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