2952 results found
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Automatic Deletion of Call Logs for Common Area Phone
Automatic Deletion of Call Logs for Common Area Phone so, it will not take a long time to delete the call logs manually and do not need to delete it on each desk phone.
2 votes -
Disable the Call Logs on Common Area Phone
For security purposes, we want to disable the call logs on the users that were part of common area phone so, they cannot see each others logs.
2 votes -
Easy way to remove Sync contacts on Mobile phone
We are using Ringcentral app for years now and Ringcentral contacts are sync with my Phone directory (Android phone) through google I have contacted Ringcentral technical support and I was walked through how to un- sync my Phone directory with Ringcentral however after the un-sync I need to remove 500 RC contacts on my phone manually, It would be helpful after the un-sync the data from RC will be removed from my phone directory or a way to do this in bulk from the RC app
1 vote -
Inbound SMS integration
Please make inbound SMS text messaging included with the plans for purposes like 2 factor authentication codes. Like phone.com, inbound text messaging works automatically without doing anything but they do need to register for outbound text messaging.
1 vote -
voicemail
It would be valuable to have call queue members be able to access the call queue's voicemail box in their individual voicemail boxes. Example: They should see voicemails left to them specifically and they should see voicemails left to the Call Queues that they are members of with the queue name. This allows them to manage voicemails properly and not via email.
3 votes -
creating or editing tab names under contacts
creating or editing tab names under contacts
4 votes -
Call queue functionality
Ability for callers to either wait for a call queue rep or leave a voicemail directly with that call queue.
3 votes -
contacts not showing up when call is forwarded to external number
we need the ringcentral saved contacts to reflect when the call is being forwarded to an external number, so we will know who is the person calling.
2 votes -
Syncing on multiple devices.
Sync across multiple devices. Desktop PC, laptop, tablet and mobile.
1 vote -
Allow bulk assignment in Inventory
In the RingCentral Portal under Phone Numbers / Numbers in inventory, there isn't a way to bulk assign. Can that be updated so multiple selected numbers can be assigned at the same time? Thank you
1 vote -
Allow bulk assignment in Inventory
In the RingCentral Portal under Phone Numbers / Numbers in inventory, there isn't a way to bulk assign. Can that be updated so multiple selected numbers can be assigned at the same time? Thank you
1 vote -
RC app call logs design should show like the old phone app call logs design
When accessing RC app call logs and clicked on all calls, it should display all the calls together like the design of the old RC PHONE APP
2 votes -
Add Park button to shortcuts in Mobil app
an option to add Park button to the shortcuts just like the old RingCentral app
2 votes -
Individual users signing in as themselves for shared fax lines
Individual users signing in as themselves for shared fax lines
We are a healthcare organization that spans the United States. We have RingCentral fax lines in which providers send and receive into.
e.g.
Facility 1 -> 800-100-000
Facility 2 -> 800-100-001The problem we are running into, is that the only we we can see RingCentral working is by creating these facilities as "users", and using shared access passwords that multiple users can know.
I have since set-up SSO, so our individual users can sign in, but this offers no visibility into the sites they manage, more specifically the faxes.…
2 votes -
Uninstalling RingCentral Phone App using a Stand Alone PowerShell script on a Windows system
Under article 'Uninstalling RingCentral apps using a PowerShell script on a Windows system', the script uninstalls all of the apps, what we need is a stand alone option to just uninstall the RingCentral Phone App.
1 vote -
Feature Enhancement Request – Voicemail Transcripts Delivery to Email Inbox
Description:
The customer is requesting an enhancement to streamline voicemail delivery by enabling the option to receive voicemail transcripts directly via email instead of the current audio (.wav/.mp3) attachments.Current Behavior:
Voicemails are delivered to designated email inboxes as audio file attachments.
Recipients must download and listen to the audio to understand the message content.
Requested Enhancement:
Provide the option to send voicemail transcripts (plain text) along with, or instead of, audio attachments in voicemail notifications.
Ensure that accurate speech-to-text transcription processes are applied to these voicemails, minimizing errors and improving readability.
Business Use Case and Benefits:
Increased productivity: Email…2 votes -
To be able to edit the email addresses who will receive the notifications for fax transmission results
Notifications for fax transmission results
2 votes -
Wanted to have option to remove primary number on the text from option for sending SMS.
Wanted to have option to remove primary number on the text from option for sending SMS. Furthermore, main number should be the only option on the dropdown when sending out text message regardless of the extension or user.
2 votes -
Allow the import and export of key assignments in Key Templates.
Key Templates are very tedious to develop. Even more tedious is when you need to duplicate a phone template or update a large number of entries, such as with a sidecar, or creating a duplicate template on a different piece of hardware. (eg going from the Mitel 6940 to 6940W phones requires all new templates)
Request is to have a CSV Export of Key Templates details that can act as in import to either update existing templates, or create new Key templates.
Import and Export to CSV is a HUGE Timesaver on every feature set that has a large data…
4 votes -
Allow Custom Rule templates to be applied at the Site/IVR side.
Custom Rule templates can be created and applied at the user level, but it would be nice to have the ability to do that at the site/ivr level as well. In my case it is a large holiday schedule that we are entering on a large amount of sites. The current method is slow for having to do so many. If not allowing a template, the ability to copy/paste a date scheme would do the trick. This alone would have saved me hours of work.
5 votes
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