2970 results found
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inbound caller id for Standard plan
Client wants their customers' name to show on the phone when their customers call them.
2 votes -
Customer requesting a means to download or export ALN list in the Service Web portal.
Customer requesting a means to download or export ALN list in the Service Web/Admin portal.
Download radio button, and capability for the count of ALN's. Potentially under the More actions dropdown.
1 vote -
Implement Update Scheduling and Notification Options for RingCentral Desktop App
Title: Implement Update Scheduling and Notification Options for RingCentral Desktop App
Brief Description:
Introduce functionality in the RingCentral desktop application that allows users or administrators to control when updates are applied, including the ability to schedule updates during non-business hours and receive advance notifications with actionable options.Detailed Description:
Currently, the RingCentral desktop application performs forced updates without providing users with an option to defer or schedule them. This can disrupt critical business activities, as experienced by Jake Schmude (443-736-1756) on [Date], at approximately 10:15 AM. Jake was either on an important call or about to start one when the…1 vote -
favorites on top tab
In the contacts tab, have an option at the top for Favorites instead of combining with ALL. Also ability to create own group of contacts
1 vote -
option to enter the employee ID on the message only before leaving a voicemail
customer wish to have the option for the clients to enter an employee id on the message only before leaving a voicemail
1 vote -
Phone number on the account should be changing/refreshing monthly.
Phone number should be changed monthly to avoid spammers.
1 vote -
Connect one company to another to see agent availability status
We have a partner externally and wanted to see the call queue availability status to be able to transfer a call to any available agent.
1 vote -
Call Logs
I would like to know the details of call queues/call monitoring group / forwarded number details etc in the call logs.
Here is a scenario which is not clear from the logs.
I have add another extentions of my colleqeue to my answered call, also I have been added in some call monitoring groups I am a part of call answering queue as well.
It is not possible from the logs to see which rule as precedence over the other rule.
Please see the snapshot below the logs are having limited information and the same is not clear.
However in…
1 vote -
Allow disabling and enabling the Robocalls on local numbers for the entire account
The client has disabled the Robocalls on her account but still not receiving them. The client wanted to have an option to have an option to choose to allow specific robocall number to go through.
2 votes -
Option to Select Personal or Company Emergency Response Location (ERL) During User Setup
Currently, when creating a new user and inputting the Emergency Response Location (ERL), the system automatically assigns the ERL as a company ERL. This can result in the company ERL list being flooded with individual users' locations, making it difficult to manage. We propose adding an option during the initial setup to distinguish between "Personal" and "Company" ERL.
When creating a new user and prompted to input an Emergency Response Location (ERL), administrators should have the option to select whether the ERL is meant for personal use (for the specific user) or for company-wide use. This will help in organizing…
2 votes -
Add more custom rules schedules Monthly/yearly etc
instead of just the weekly schedule option add Monthly and yearly and maybe even bi-weekly or every 1/2/3 or 4 weeks/months etc
2 votes -
Webinar set attendee to panelist
A feature in which the host can promote an attendee to panelist in RC webinar
4 votes -
Call queue call member priority
I have contacted support and inquire about a feature that we can apply to a call queue where we can prioritize a member to receive more calls than other member of the call queue, it would be helpful for our company if there is a feature like this that we can setup
3 votes -
1 vote
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IVR Editor Phone Tree Name to Expand
For a business that has multiple sites, IVR menus and call queues with lengthy group names, it would be helpful if there is an option or settings to change the display of the IVR visual editor to show the full name of each group on the phone tree when using the IVR editor instead of hovering to each of box to see the name.
3 votes -
Suggest a "go back to previous conversation" button, to return to a previous conversation
Within the desktop and mobile messaging application, having a "back" button would allow users to easily navigate between typing in a conversation and returning to a separate conversation, after researching/referencing/etc.
Since the mobile app keeps newest messages at the top it is easy to navigate if a message has been made, but what if you've been searching for information from a previous conversation in order to speak with a new contact? you may wish to reference or return to the conversation. Rather than searching again, having a navigational "previous message" (and/or "next message") would facilitate the process and speed up…
3 votes -
Call logs from the ringcentral app should remain in the app and should not show on the actual call logs of the mobile phone.
Call logs from the ringcentral app should remain in the app and should not show on the actual call logs of the mobile phone.
4 votes -
Option to enable or disable two factor authentication for desktop app and mobile app
To have the option to enable or disable two factor authentication for desktop app and mobile app
4 votes -
DTMF tones BT Cloud
DTMF tones BT Cloud
Would like the ability to add pauses and DTMF tones within BT.5 votes -
1 vote
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