3585 results found
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Simple Temporary password
An option that can click for a temporary password like Passw0rd1 for all new users.
We really would like the policy revoked that does not allow the use of a password more than once within the last five password changes; this isn't a rule that we authorized. I often find myself resetting passwords as an admin and needing to issue temporary ones should someone forget them. It is irritating, especially if I need to reset more than one time, to have to constantly think of fresh passwords.
5 votes -
@ing from a list of people
Think of a direct message with several members. In an individual message, if I @ each of the participants, I currently have to scroll through the whole list of participants even if I've already included them in the @. In my view, individuals should drop off of the list of available persons to @ as they are selected from within a message. Would make for more efficient messaging.
1 vote -
New Tab on RC App
Customer wanted to have another tab on RC App as their homepage wherein they can insert excel to monitor their files.
1 vote -
block team messaging for a user extension
block team messaging for a user extension
1 vote -
Sync Caller ID of Calls and SMS
Capture Feedback: "If I'm calling someone and their name shows up in RC under caller ID, then when I text them back, since the name is already registered, could you set it up so that their name also is identified on the corresponding text screen? It would be nice if that data could be linked and transferred without having to do it manually."
1 vote -
Retrieved the inbound SMS prior completing the TCR campaign
Customer would like to retrieve the inbound sms that they haven't got prior completing the tcr campaign.
1 vote -
Shortcut to switch from headset to speakers
Key bind or button to set default audio and microphone sources to switch between headset and computer speakers similar to a speaker phone button
2 votes -
Call queue transfer annoucements
Option to remove transfered call Queue call announcement and having to "Press 1 to accept" same as Direct transfered calls can.
1 vote -
call queue data retention
Ability to save user and call queue configuration in case a user/call queue gets deleted
1 vote -
Turn on and off " Accept Call Queue Calls " using the Desktop App
The ability for Super admin to turn the "Accept Call Queue Calls" feature on and off for extensions using the Desktop App.
8 votes -
Manually reset the RC desktop app version report
Wanted to have the ability to reset manually the RingCentral app version report. I'm trying to navigate a mess where half of the people in my org had the EXE install and half were automatically updating like they should. Trying to get everyone on the same auto update version and have a report that confirms that’s actually the case.
2 votes -
Outbound call short codes to help categorized on the Analytics
When making an outbound call, before it is being connected, it will ask for a code to be categorized on the analytics
2 votes -
Share RC app call audio with RCV
We are trying to share a call audio in RC app to the RCV active meeting, contacted support was advised that the feature can only share the recorded meeting download and share it would be better if we can share the audio of an active call to the active RCV meeting using the RC app installed app on the PC
2 votes -
2 votes
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Google Calendar Integration to Allow change of call queue members automatically
We are a mental health clinic and we use a Crisis Line call queue to send incoming phone calls to an on-call physician after business hours. This works well for us, but we have a workflow bottleneck in that our RC admin (me) has to manually change the members of the call queue every two weeks.
2 votes -
The user is being forwarded to the IVR when call waiting is disabled.
The customer requires a feature where calls are forwarded to the IVR or Call Queue if call waiting is disabled when dialing the direct number.
2 votes -
Message only extension capability to have Email-to-Fax and Fax transmission Result notification
Message only extension capability to have Email-to-Fax and
Fax transmission Result notificationCurrent behavior: Message only extension does not have email-to-fax since it is designed for inbound, therefore fax transmission result is not also available.
Desired behavior:
1. To be able allow message only extension to add email to send email-to-fax
2. To be able to include feature of Fax transmission result notification in message only extension.Reason of request:
- cx needs faxes consolidated into message only extension (instead of adding a user extension)
- cx wanted to send fax (outbound) using message only extension
- cx wanted to…4 votes -
Option to disable the beeping sound when receiving fax on extension with a phone.
We have set our main fax number to be received by our extension that has a phone assigned to it, each and every time our main fax line receives a fax our phone beeps, and its annoying to the user who is using the phone especially when the user is on a call, It would be better if there is an option for us to have that beeping sound remove or disabled.
1 vote -
Automatically Delete Fax
Our faxes come to the OSCAR EMR inbox but also stay in the Ringcentral app and my staff have to clear them manually is there a setting so when they get uploaded to our OSCAR EMR those get deleted (except that did not go through)from the ringcentral app (that was the case with SrFax)
4 votes -
cust mentioned that they would like a fix wherein it will update the hotkeys for all the desk phones without doing it for each phone
Presence in user settings does not give any option to program softkeys. Only line keys. The customer also tried to go through Templates and build a softkey Template, but there are NO Poly models to select from to even try building a Template.
1 vote
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