6031 results found
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Multiple Call Forwarding per User
The customer wanted to create multiple call forwarding for different destinations per user based on the schedule.
1 vote -
Looking for a way to not send automatic email alerts to users added/removed to and from the phone monitoring queues
This would be helpful for admins to be able to decide if an email alert should be sent to an employee for monitoring purposes.
1 vote -
Allow a particular user to receive more calls than others in a rotational call handling queue
in a sales environment, we want to execute a rotational call handling. However, we may want a particular high performing user to recieve more calls than others. The ability to set a limit of calls for lower performing users or bump the priority of a high performing user would be a great feature.
5 votes -
On the call section : all phone calls list to get Company name displayed on the screen
it would be useful to keep in mind from which company the person is calling from and directly recover who they are
1 vote -
inlcude a way to save pre written fax templates
Being able to write out a fax that is constantly repeated, such as test faxes, with just a click from your mouse would increase productivity when using RingCentral Faxing across all device types.
1 vote -
Clear Company Contact listed within own extension that don't exist in Account Portal.
Would like to have a company contact cleared/deleted from own extension company contacts that is not listed in the account/portal. This was once a test extension that sync'd but is no longer an extension user.
1 vote -
Access all voicemail boxes from the App
I monitor and manage 4 voicemail boxes for my organization (my personal box, my department's Call Queue box, and two Message-Only Extension boxes). At the moment, to check those boxes for voicemails, I have to log into the app to check my personal voicemails, then I have to switch over to the website and login there to check the Call Queue voicemail and the Message-Only Extension voicemails - which are located in two different folders. It's a maddening nightmare that takes a ridiculous amount of time out of my work day. It is organizationally inefficient and poorly structured.In addition, two…
9 votes -
Admin Portal IVR Menu - Pls make Text To Speech Box Expandable
Hi,Please can we request that the IVR Menu, Text to Speech, Text Box is expandable?This text box is tiny and when we need to enter a long message, it is difficult...
11 votes -
Auto Dialer in using Ringcentral app
Michael wants to have auto dialer in using the Ringcentral app
35 votes -
RC app fax default view and download location selection
Would like to add if possible, a feature that could select fax view (e.g adobe) as a default view and download location to a specific file in the computer.
5 votes -
Call Handling Templates: Allow for these to be applied to other extension types (Sites, IVRs & Queues)
Please can you enhance Call Handling Templates so that they can be applied to not only RingCentral Users, but also extensions for Sites, IVRs and Queues.This feature would be particularly useful when we have been asked by the business to divert all calls in the phone system for a specific business area.
5 votes -
Show the current IP of deskphones
You can see the phone is on the network, you can see the phones MAC, Why cant you see the current IP address of the phone? The phone hub shows a ton of valuable information regarding the phone, except the IP address. Please fix this.
14 votes -
Disable DTMF Codes/Shortcuts
Hi,Could there be a way to disable DTMF codes? We have to test a fire alarm which includes pressing * when entering a code which then activates the DTMF shortcut rather than what we need the * function for.
16 votes -
Desk phone caller ID
It would be nice to choose the caller ID or "dial from" number from your desk phone like you can in the desktop application.
14 votes -
Support for hotdesking on Mitel IP Phones
Right now, per https://support.ringcentral.com/article/Which-phones-support-Hot-Desking.html , Mitel phones are not supported as hotdesk / common area phones. Please add support.
3 votes -
Default text messages to mobile number, not home
Currently, if you attempt to send a text message to someone in your contact list, the app defaults to the contact's Home number (if there is one). Why would it ever default to anything other than the Mobile number? Can you send SMS to a land line? a fax line?
4 votes -
Secondary option in Call Queue setting where we can set in there an external call forwarding for each call queue member
It will be nice to have a secondary or option directly in call queue setting wherein we can add or customize an external number for each members
1 vote -
Massively change Display name for users
Beign able to change the RingCentral Display name massively to all users or a set number of users in the admin portal
1 vote -
Add low Toned or Custom Ring Tones
Please add more low toned ring tones, or allow us to add custom ring tones, I have a few users that have a hard time hearing the higher pitched ring tones.
3 votes -
Login Hour Report
If we could have a Login hour report feature Per User available, that could help us focus on Indiviudal productivity and focus on under performing users.
4 votes
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