6031 results found
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Customize Default Statuses for RingCentral Desktop/Phone App for Company wide
Be able to change the default statuses for a company as a whole. This will allow us to reflect what we use most common versus what RC has decided.
2 votes -
Separate the notification switch for missed calls, voicemails, faxes and texts on the mobile app
Separate the notification switch for missed calls, voicemails, faxes and texts on the mobile app so we can choose which notification appears on the phone rather than being shown notifications we don't want to see.
1 vote -
Download Users with Voicemail Greeting Text Transcription
Download Users List with their Current Voicemail Greeting Transcription (Text to Speech Option) Included
5 votes -
Use RingOut without touching your desk phone
We'd like to have the option to use the desktop app in conjunction with a desk phone like this: When dialing out (from the computer/app): 1) click an extension or click or dial a number.2) your desk phone (e.g. J139) would go "off hook" on speakerphone and the call would be placed. No touches.3) you simply wait for the other person to answer... you never touch your phone.
20 votes -
An option to edit/customize the "to" field when sending fax.
To reflect the recipient's name in the cover page even without saving the recipient's fax number in the contacts.
2 votes -
Option to automatically end the call recording when switching from audio call to video call using RingCentral app
Please add a feature to automatically disable or complete the automatic call recording for audio call when switching to video call using RingCentral appCurrently, if the automatic call recording feature is enabled on the user and he wish to switch the audio call to video call, it doesn't work unless they will end the call.
6 votes -
Add the ability to use "Presence" option on service.ringcentral.com to add Paging Only extensions to hard phone DSS keys (Yealink T46S)
Currently, we are able to use the “Presence” option within RingCentral to configure our T46S DSSKeys to one touch for our Park Locations. Rather than trying to set up a URL configuration that is specific to each location, we wanted to see if we would be able to use the “Presence” option to add our Paging locations. As of now, we can only use the “Presence” feature for Park Locations or other Users. If Paging lines can also be included as an option within that menu, we would be able to configure the phones much easier, albeit still manually. Ideally,…
6 votes -
Prevent incoming calls when on a video call or meeting
I have it set to put me in Do Not Disturb automatically, but without fail when I'm on a video call and recording it, the phone rings from some spam call. Please make it so that when on a video call/meeting phone calls can be sent direct to voicemail
14 votes -
"End Call" Placement on Yealink T46S
It would be more convenient and helpful for all users if when we answer the a call, the "end call" button is placed on the first screen, not on the second screen. When we are super bush and continually on the phone, it would save a lot of time in the long run if it were on the first screen.
3 votes -
Allow option to record inbound calls but not internal calls (extension to extension)
Currently the only options on RingCentral appear to be either automatic recording inbound calls and/or outbound calls OR on demand recording of inbound and/or outbound calls. The problem with this, is that it appears that RIngCentral treats even internal calls (extension to extension) as an inbound or outbound call and records these conversations. Our organization has never recorded internal calls from our employees as it feels a bit like "big brother" and we frankly do not need this option. There should be an option to allow us the option to choose to not record these internal calls unless we so…
72 votes -
Add caller input option for robo calls to prevent desired calls from being blocked
I think it would be helpful to provide a feature that requires caller input for suspected robocalls. This way a live party on the line could press an option to be directed to the main menu. If no input is received, then filter as a robocall.
10 votes -
Organizing "Presence" on phones
Best used for a receptionist type phone, it would be great to be able to easily reorganize the names in the Presence. We keep them alphabetical for our receptionists to make it easy. With the current set up, you have to delete everyone further down in the alphabet to add a new person in the presence.
6 votes -
MVP Offline Mode
Currently messages error when internet connection is not active. It would be great to have an offline mode. Once back online it can then send the messages again. At the moment it just errors and the user has to remember to reset manually. Our competitors like Teams offer this.
8 votes -
Add Admin's desktop app as ring option
customer is using mobile app to receive phone calls on an extension that doesn't have a DL and the option for ringing the admin's app is very helpful for her.
9 votes -
Add TRANSFER BUTTON ON INCOMING CALLS ON THE DIALLER
Aside from voicemail option, please add a transfer button on the RC APP DIALLER pop up when a call comes in. Right now the transfer feature will only comes when the call has been answered already. Customer want the ability to transfer the incoming call right away when the dialer pops up / as the phone is still ringing.
2 votes -
Call history on the Polycom VVx450 to set in All calls
Can easily check the call history on the phone device
1 vote -
Adjust time on Administration>Message data export to reflect site time zones.
It would make the data easier to understand if the data was not in GMT. If there were an option to select the time zone, or if the data would simply use the time zone of the user/site, that would be excellent.
1 vote -
Visual indicator on the desk phone that the call is being recorded
We do not wish to have an audible prompt played that both parties can hear. Hence why we’d like a visual indicator to the end user that the line is recording.
1 vote -
Can monthly report include name of file faxed?
In the Messages area, I can get a report that includes the name of the file that was sent by fax to a party. But it doesn't appear to be an option to add that data to the monthly report. It would add tremendous value to be able to get the name of the file sent along with the other data in the monthly report. As it is, I have to manually save that info using a cumbersome process. It would save me time and improve my documentation if you could include the name of the file sent in the…
1 vote -
Make Phone Numbers in the caller ID available quicker.
In freight sales we have to log #s with offers. If I miss the # while on the call, im forced to refresh until the number appears which wastes valuable time I can be answering other lines.
3 votes
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