6040 results found
-
Eliminate silent delay in between IVR messages
Please eliminate the 10-12 secs delay in between IVR recording or have a way to configure the amount of delay before the recording repeats the same message on the IVR. Customers might hang up and think that the call got disconnected due to the long silent delay
2 votes -
RC Admin Portal: Error or alert on duplicate role being created
Create a visual flag or error when a role is created with the same format and title name as an already existing role. Perhaps erroring with 'Error; role group name already exists, please rename'Purpose is to help clients avoid a scenario where they accidentally create a similar role with different settings, but name it the same - causing confusion if users in the same role group have a different user experience.
3 votes -
Launch an External App or Website for Incoming Calls - Optional on Answer
Let's say you are a sales person, so you have a lot of incoming calls, right now with how this feature is enabled for every single call it pops a record. I come back from lunch and I have 30+ records open because of calls that came in while I was away from my desk. We need the ability to 1. change this to work on answer instead or 2. choose - a popup comes up and says - launch? Or something like that so I can choose to ignore it (nothing happens), I click "not now" and the pop…
4 votes -
Leverage GPS on Mobile Device to log out of call queues
Would like to leverage the mobile device GPS to geofence a site and automatically toggle "accept call queues" off when the person leaves the location.
1 vote -
Contact Center bill breakdown be included in the RC MVP bill
Contact Center customers are requesting to have one billing view for both the RC MVP and CC services. They said it will be easier for them to manage the billing side of their services is the CC bill breakdown is also included in their RC MVP billing section.
2 votes -
Alert Reminders
I would like to see an option added for Tasks and Calendar so you can set a reminder alert when an event or task has been set up.
5 votes -
Add On-Demand Pre-recorded Disclaimer Option
I have disclaimers and legal language I have to read multiple times a day. I'd like to have that prerecorded in Ring Central and be able to trigger those in a call.
5 votes -
Faxing to Contacts with Same Fax Number Go to Wrong Contact
As a home health provider, we do a lot of faxing to doctors. We have many doctors who work out of the same clinic, so they share the same fax #. If I send a fax to "Barry Bond MD" at fax # (810) 620-8113 from the RingCentral Desktop App, the fax cover letter will default to send the fax to the first alphabetical contact that shares the same fax number, instead of putting the contact name on the cover letter of the contact that I selected. So, our fax cover may address the fax to "Abby Apply MD" even…
7 votes -
Customizable Banner Notifications
Customer is looking for a way to send customized banner OR pop-up notifications in the RingCentral app, much like how RingCentral pushes banners/pop up notifications when we release a new update or feature. I will add a screenshot as an example of the banners we see!Use Case: for pushing company announcements & important information for end users to see when they launch the app. While communication like this can be accomplished via the company-wide team chat, if an end user is apart of many teams, messages can easily be missed. A banner/pop-up would help ensure end users don't miss anything!…
1 vote -
Team Audio Notifications
Scenario: a user is apart of around 100 teams. They do not want to hear an audio notification for every single team, and they can turn this off in their settings. However, for 10-15 of their teams, they want audio notifications to remain on. This can be done, but must be done manually by selecting notification preferences for every team.Idea: Have a dropdown menu within the settings --> notifications & audio tab to type in/select teams that you want to keep audio notifications for, so the user doesn't have to go back to their messaging tab and manually change their…
1 vote -
Use *82 to unblock private caller ID when placing outbound call via desk phone
Would love to have the option to unblock my caller ID via my desk phone when placing an outbound call.
1 vote -
RC fax account add extension
Have an option to create another user extension for rcfax account
9 votes -
Editing Main Admin & Internal Messaging (Privacy Liability Moderation)
Hey RingCentral,A contractor set up our business with you and they are no longer with us. I've been co administering this account with her since the beginning. Someone else took her position and we gave the account to him, not realizing that they had administrative permissions. This worked out because he slid into that position eventually. However he was also let go recently.Further, I did not know that the main admin also received emails regarding text usage. There is currently no way to:1) edit who receives these usage notifications by email2) edit the permissions of whomever was the main admin,…
2 votes -
Add URI Scheme to rcapp:// to bring up SMS Conversation
There needs to be a URI Scheme that brings up the RC app to a specific SMS conversation. Something like: rcapp://sms?number=<phone number>.RC has implemented various other URI schemes for some functions in RCApp, but not to get to SMS? https://developers.ringcentral.com/guide/basics/uri-schemesI strongly feel that RC needs to be to expose the complete functionality of the RC app via a complete set of URI schemes. Its a win for everyone.URI's make for an easy way to more seemlessly integrate RC & its feature set into customer environments. URI's don't require the end user to be a coder. The more heavily RC is…
5 votes -
Receptionist HUD View
Can we please have a more streamlined "Receptionist" HUD view that isn't full of the messages on the right and that is controlled by the Admin? Make it easier for a Receptionist/Switch Board person to easily see all user's status and drag and drop phone call transfers. Just a listing of extensions, their status and the phone. The current Phone/HUD/Extensions list is separate for each user and there is no ability to set a "main profile/look" for ALL users as an admin. Plus for a big organization, that current list can be LONG and not a quick and easy view…
5 votes -
Allow a group manager to view all call logs for his group - fix call log filtering
Currently, even though a group manager can view call logs from members of his group, they must first select the extension they want to view, otherwise no call logs are available to view. Please fix the filters, so that when all extensions are selected, all call logs are available. See the screenshot attached - it shows that All extensions are selected, but nothing is visible. Please fix.
4 votes -
Phone app shows me as offline when the app is not in use. I don't get incoming calls because it shows me as offline.
Incoming calls don't come through to my phone. I use the desktop app to send texts. I use the phone app to answer incoming calls. I'm unable to change that offline setting from my end. I have to get with customer support for assistance and the wait time is awful - agents unavailable when calling the number; currently have been waiting 45 minutes through the live chat. No one has time to do this.
2 votes -
REMOVE "Always ring for at least 30 seconds before forwarding is completed."
Our company has been having a daily annoying issue where the "Always ring for at least 30 seconds before forwarding is completed." is enabled daily on several users without our consent. I have reported this repeatedly and the last tech tells me this is a known problem without a resolution. This happens if any user uses the mobile app. I was told not to use the mobile app; this is not an acceptable resolution. Our lines are ringing way too long before they are transferred to another user. This feature should be removed OR the ADMIN should have the option…
13 votes -
Add support for Cisco 7861 handset
You already support all of the other phones in the range of very popular handsets. It should be very easy to add this model.
3 votes -
Support for new Poly Edge E series ip phones
I bet ringcentral is already working on this but please add support for the new Poly Edge E series phones for assisted provisioning, eg the edge e350. Thanks!
2 votes
- Don't see your idea?