Faxing to Contacts with Same Fax Number Go to Wrong Contact
As a home health provider, we do a lot of faxing to doctors. We have many doctors who work out of the same clinic, so they share the same fax #. If I send a fax to "Barry Bond MD" at fax # (810) 620-8113 from the RingCentral Desktop App, the fax cover letter will default to send the fax to the first alphabetical contact that shares the same fax number, instead of putting the contact name on the cover letter of the contact that I selected. So, our fax cover may address the fax to "Abby Apply MD" even though I selected to send it to contact Barry Bond MD, all because they share the same fax #. This is causing great difficulties in our office. Physicians are refusing to sign / return our orders, because we're seemingly addressing our faxes to the wrong doctors. We cannot do custom fax cover letters or email faxing, there were different issues with that as well. We need to use the auto-generated fax cover letters from the RingCentral desktop app. Please consider fixing this issue so that the name that prints on the fax cover letter is ALWAYS the RingCentral contact that was selected when sending the fax.
On-Call
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Reymon
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When sending a fax using the Ringcentral fax cover page, users should have the ability to enter the recipient's name separately from the fax number or contact number.
Currently, when a user enters only a fax number in the "To" field, the recipient's name does not appear on the cover page unless the fax number is already saved in the user's contacts. As a result, recipients may not be able to easily identify who the fax is intended for.
Adding a dedicated recipient name field would allow users to manually enter the recipient's name for each fax, ensuring the cover page displays complete recipient information regardless of whether the contact is saved.