6040 results found
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Block Text messages from specific number on company main line (non-user line)
I understand that the system will block text messages from specific numbers to a specific user phone number. However, this doesn't appear to block any numbers from the main company phone number. For example, our main line is an 888 number; all user numbers are toll numbers.
3 votes -
Inbound SMS queues on MVP (like textel but internal)
I understand we have a gap-filler with textel, however, having this native to our solution would benefit countless customers. Additionally, we can address this need with RC CC but often that is cost prohibitive.Customers would be willing to pay for this as a feature add on (see agin the willingness to pay for textel)It could open up a new revenue stream and just about every customer leverages SMS today. Other opps where this has come up - Bernalillo county - https://rc.lightning.force.com/lightning/r/Opportunity/0062H00001I3s4GQAR/viewLaredo College - https://rc.lightning.force.com/lightning/r/0062H00001HGMH7QAP/viewThe rose - https://rc.lightning.force.com/lightning/r/Opportunity/0062H00001HGj2qQAD/viewMake a wish foundation of america - https://rc.lightning.force.com/lightning/r/Opportunity/0062H00001HGeIDQA1/view
4 votes -
Call Park without virtual number
We came from Mitel to Ring. We need the option to park a call on an extension without a virtual number. We had previously with Mitel the ability to park a call on an extension directly so the very next call they picked up would be this call and we were able to annouce the call being parked as well. Can this be an option with Ring please?
2 votes -
Autofill Contacts by Typing Contact Name
The previous app (RingCentral Phone) would autofill contacts if you typed the contact's name. The new RingCentral app does not do that which more or less makes it pointless to have contacts. We are a high volume medical practice and don't have the time to manually enter each contact's fax number to send documents. This seriously impedes our workflow and general ability to run our practice efficiently and communicate effectively with other practitioners relative to patient care.
2 votes -
Prioritize the current call over incoming calls
Pretty self explanatory...I can't believe there's at least not an option to prioritize the current call over incoming calls
5 votes -
No missed call notification on desk phone when call was answered by Desktop App
End-users get confused when seeing a missed call on their Polycom when the call was answered on the desktop app but it rang both endpoints. The ability to disable missed call notifications when the call was not answered on that endpoint would solve this.
4 votes -
Transfer Call to Queue Voicemail Directly
We would love to see the ability to transfer an active call to a specific queue voicemail box where they can then leave a message.
26 votes -
Add senders number to incoming faxes
External incoming faxes only stamp on the fax as a header the fax server, date and time on incoming faxes. I would like to see incoming number added to the header. It displays on internal, MVP to MVP users see attached.
5 votes -
Moving Billing Item to anther cost center
The move to option is not available on ATT Office at Hand Account.When log in onthe account UserID: 242575107 selected the Billing >> Cost Center Management>> Cost Centers Cost Center on the list. Selected Parent Cost Center Heartland AllianceClick the See details button for the complete list of Billing items.Locate the Billing Item that we want to transfer to a different Cost Center, but "Move to" is grey outThe steps is much simple when moving Billing Item to another cot center.
4 votes -
Manipulate Email Notification to Arrive in Plain HTML
In order to ensure a missed call or voicemail is addressed, I have established select profiles to send email notifications to our Jira Project using their built-in email handler. This auto-generates a ticket for my team to receive and action the ticket. While the current transfer of data satisfies the requirement, if I could convert the email notification into plain HTML it would/should remove the banner data that is transferred over. We can gladly clean this text up by simply editing the notification box, but this enhancement would help.
2 votes -
Super Admin Can View any Message/FAX/Voicemail
The Super Admin account, as well as other accounts granted this needed permission, should be able to view the messages on any user/line. The lack of this ability causes some headaches and seems obvious since the admin can always change the password for that user, then view messages. That solution causes headache for the admin and user.
65 votes -
Transfer a Conference Call
Need the functionality to take a conference call and transfer it. Currently when you attempt to transfer the call, the transfer button is greyed out.
10 votes -
DLBasic/Limited Extension/Low usage DL for Education/Hospitality
Typical use case is in a classroom with device (handset) "Device only License"
Why Limited Xtn doesn't work
No Intercom, No Paging - emergency situations
Limited Ring Duration (20 Secs)What it doesn't need is:
Outbound Calling Minutes (can use pooled)
No Messaging, No Video, No Softphone
Does not need to be in call queue
Does not need mobile appWhat it does need is:
2-way Intercom and 2-way Paging. Needs to be in a paging group
Programming of buttons. Call Reception, speed dial, 000, etc
Could be SIP Device for Doorbell/Video Phones/etcAverage School 300-400 devices, 50-60 Admin
Competitive…
2 votes -
SMS ability to sort SMS messages and create folders for the SMS messages
RingCentral only provides a long historical list of SMS messages, very hard to sort through and service potential clients.
5 votes -
Give Admins ability to see/control users' Status in Service Web
Some customers would like admins to be able to see and control the RC App Status of any user within the system. For example, if a customer has a team of people that are a part of after-hours/on-call support team and a Supervisor needs to make sure on-call resources are actively marked as "Available" within the RC App during their shift so that calls are delivered.
9 votes -
Archiver sync option for other extensions unde the Admin Portal
There should be an option under the Admin Portal's archiver sync option to back up other extensions messages (voicemail, SMS/MMS, and fax) not just for his extension.
5 votes -
Filter delivery settings in call log
We would like to have more filter settings when in the Delivery Settings in the call log. Or when filtering in the call log and applying the filter, users can click delivery settings to send the report to an email each day where it will save the filters that had be previously set.
3 votes -
Record your own company name
It would be great if we could personalize the name of our company for our greeting without having to record the entire menu.
1 vote -
toggle call forwarding settings for more than 3 extension and external numbers using mobile app
toggle call forwarding settings for more than 3 extension and external numbers using mobile app
1 vote -
call from main number forwarded to external number should not affect the faxes to go through whoever is the assigned operator extension
call from main number forwarded to external number should not affect the faxes to go through whoever is the assigned operator extension
1 vote
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