6031 results found
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ability to record call monitoring
HiPlease create a feature that user can record call monitoring when we monitor other user
1 vote -
Capability of declining a call
This would be useful for people who make test calls on their lines to hear the voicemail. It would be great to have the option to decline where the call does not come back right away after declining it. Allowing for a different call to come in. The ignore button just stops the call for a brief second and it reappears.
6 votes -
Revert Site Changes
If a customer or support changes the length of the sites or the Extension numbers, can we allow the idea of this being able to be reverted? If a change is made to the extension size, a "1" will be added to all the existing extensions but if we are wanting to change this back, or it was ordered incorrectly, currently this cannot be done.
8 votes -
manually edit time field when creating a custom rule
Your current process requires the user to use your arrows to select the time instead of allowing the user to directly enter the time... annoying.
1 vote -
Ability for multiple users/extensions to use a physical phone
We're a mail order company currently using Mitel on-prem. The holiday season is very busy for us and we man our phones in multiple shifts. Would like to see the ability for a user or a users assigned extension be able to login to a phone to share the phone and workstation like we currently do with Mitel. This would greatly limit the number of workstations and space needed (which may be a limitation that stops us from proceeding with Ringcentral at our location)
1 vote -
add a phone without attaching it to a user.
We are adding a large number of users and phones. It would far quicker and simpler to be able to add the phones in bulk or individually on one page and the assign them to users.
2 votes -
Rearrange lines on Phones without having to delete lines and add them again
I'd like the ability to rearrange lines in Presence without having to delete the queue and add it again.
3 votes -
Block Text messages from specific number on company main line (non-user line)
I understand that the system will block text messages from specific numbers to a specific user phone number. However, this doesn't appear to block any numbers from the main company phone number. For example, our main line is an 888 number; all user numbers are toll numbers.
3 votes -
Inbound SMS queues on MVP (like textel but internal)
I understand we have a gap-filler with textel, however, having this native to our solution would benefit countless customers. Additionally, we can address this need with RC CC but often that is cost prohibitive.Customers would be willing to pay for this as a feature add on (see agin the willingness to pay for textel)It could open up a new revenue stream and just about every customer leverages SMS today. Other opps where this has come up - Bernalillo county - https://rc.lightning.force.com/lightning/r/Opportunity/0062H00001I3s4GQAR/viewLaredo College - https://rc.lightning.force.com/lightning/r/0062H00001HGMH7QAP/viewThe rose - https://rc.lightning.force.com/lightning/r/Opportunity/0062H00001HGj2qQAD/viewMake a wish foundation of america - https://rc.lightning.force.com/lightning/r/Opportunity/0062H00001HGeIDQA1/view
4 votes -
Call Park without virtual number
We came from Mitel to Ring. We need the option to park a call on an extension without a virtual number. We had previously with Mitel the ability to park a call on an extension directly so the very next call they picked up would be this call and we were able to annouce the call being parked as well. Can this be an option with Ring please?
2 votes -
Autofill Contacts by Typing Contact Name
The previous app (RingCentral Phone) would autofill contacts if you typed the contact's name. The new RingCentral app does not do that which more or less makes it pointless to have contacts. We are a high volume medical practice and don't have the time to manually enter each contact's fax number to send documents. This seriously impedes our workflow and general ability to run our practice efficiently and communicate effectively with other practitioners relative to patient care.
2 votes -
Prioritize the current call over incoming calls
Pretty self explanatory...I can't believe there's at least not an option to prioritize the current call over incoming calls
5 votes -
No missed call notification on desk phone when call was answered by Desktop App
End-users get confused when seeing a missed call on their Polycom when the call was answered on the desktop app but it rang both endpoints. The ability to disable missed call notifications when the call was not answered on that endpoint would solve this.
4 votes -
Add senders number to incoming faxes
External incoming faxes only stamp on the fax as a header the fax server, date and time on incoming faxes. I would like to see incoming number added to the header. It displays on internal, MVP to MVP users see attached.
5 votes -
Moving Billing Item to anther cost center
The move to option is not available on ATT Office at Hand Account.When log in onthe account UserID: 242575107 selected the Billing >> Cost Center Management>> Cost Centers Cost Center on the list. Selected Parent Cost Center Heartland AllianceClick the See details button for the complete list of Billing items.Locate the Billing Item that we want to transfer to a different Cost Center, but "Move to" is grey outThe steps is much simple when moving Billing Item to another cot center.
4 votes -
Manipulate Email Notification to Arrive in Plain HTML
In order to ensure a missed call or voicemail is addressed, I have established select profiles to send email notifications to our Jira Project using their built-in email handler. This auto-generates a ticket for my team to receive and action the ticket. While the current transfer of data satisfies the requirement, if I could convert the email notification into plain HTML it would/should remove the banner data that is transferred over. We can gladly clean this text up by simply editing the notification box, but this enhancement would help.
2 votes -
Transfer a Conference Call
Need the functionality to take a conference call and transfer it. Currently when you attempt to transfer the call, the transfer button is greyed out.
10 votes -
DLBasic/Limited Extension/Low usage DL for Education/Hospitality
Typical use case is in a classroom with device (handset) "Device only License"
Why Limited Xtn doesn't work
No Intercom, No Paging - emergency situations
Limited Ring Duration (20 Secs)What it doesn't need is:
Outbound Calling Minutes (can use pooled)
No Messaging, No Video, No Softphone
Does not need to be in call queue
Does not need mobile appWhat it does need is:
2-way Intercom and 2-way Paging. Needs to be in a paging group
Programming of buttons. Call Reception, speed dial, 000, etc
Could be SIP Device for Doorbell/Video Phones/etcAverage School 300-400 devices, 50-60 Admin
Competitive…
2 votes -
SMS ability to sort SMS messages and create folders for the SMS messages
RingCentral only provides a long historical list of SMS messages, very hard to sort through and service potential clients.
5 votes -
Give Admins ability to see/control users' Status in Service Web
Some customers would like admins to be able to see and control the RC App Status of any user within the system. For example, if a customer has a team of people that are a part of after-hours/on-call support team and a Supervisor needs to make sure on-call resources are actively marked as "Available" within the RC App during their shift so that calls are delivered.
9 votes
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