6040 results found
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Adjust the Prompt repeat times of IVR menu
With our company, we want to set the prompt repeat times about once or twice times. And then the call of our customers will be transfered to the Customer Service team to pick up if our customers don't press any options. We don't want our customers must wait so long to wait.
23 votes -
Settings need to stay between sessions
Right now, we have users whose settings change when they restart their computer. One in particular is their audio settings. They use a different speaker source for calls than the default computer speaker. The settings keep reverting back to the computer default instead of the user selected output.
5 votes -
Paying the bill.
It would be great for these who wish to pay their bill with a simple click instead of having to add a card make the payment and the deleting the card. One time payments with using prepaid cards would help.
1 vote -
Allow More Than 10,000 Contacts
With large organizations, 10000 contacts is nowhere near enough to support the amount of contacts we would like to sync into RingCentral for the Caller ID. This limit is arbitrarily low and should be raised.
57 votes -
text in company
See with having only the operator having the company text then if they are gone we have to use our line and then the customer gets our number and stops calling the main number
7 votes -
Call logs filter for recorded calls
Additional designated filter for accessing recorded calls in call logs.
5 votes -
Calendar View to adjust to users current time zone issue when selecting the All Day Checkbox
We have employees in all time zones. When I add an all day calendar event in CST timezone, then the employee in PST timezone sees it incorrectly. CST Timezone entry 12 AM CST to 12 PM CST. PST employee sees it as 10 PM PST (the day before) due to the time difference of 2 hours.
7 votes -
Allow different language settings for individual user settings, such as voicemail greetings
Right now the system greetings pull from the user's language setting, it would be useful to allow the user to set a different language for each greeting, or at minimum the voicemail greetings. We have some situations where users would like to use RingCentral in English, but their voicemail must be set to a different language based on the region the line is in. This is particularly important in Quebec where the government requires public interactions to be in French, even though some employees would prefer to use English from an administrative point of view.
8 votes -
Audio needed for Android Outbound Calls
98% of my outbound calls do not connect or have no audio when using my Android App. If a client calls me it works great. For someone who works out of the office, this is very frustrating and unprofessional. This has been an ongoing issue for over a year and needs to be addressed asap. If this is not corrected, our company will need to find another program to use.
2 votes -
User ro User forwarding to ring on Desk/Mobile app as well as desk phone
If a user is covering for a another user they would not be tied to thier desk. Most of our users are mobile at least part time
2 votes -
Pls improve accuracy of the address verification/correction in emergency address locations
Hi,We are a UK company with stores mostly in industrial parks. The emergency address locations are not always 100% accurate. The system will change the address to what it thinks is correct.Our TAM has advised that there is nothing that can be done to fix this as RC use a third party named Smarty and it is likely a data quality issue for them.See support cases 15936174 & 16168116 as examples. We have stopped raising these now.
2 votes -
Increase the number of Softphones per user
As a remote user, I would like to be able to use my home computer. I am running into a message on the Ring Central Phone app that tells me that I have exceeded the number of instances. It would be good to increase the number of softphones that a user can have.
5 votes -
have the fax subject line appear in the FAILED fax transmission receipt
Is there a way that we can have the fax subject line appear in the FAILED fax transmission receipt ? Reason being, when we receive the failed to transmit receipts, it only indicates the time sent, which is not the exact same time of the email showing in the sent box. Sometimes, we are sending multiple faxes during that 1 minute and sometimes to the exact same fax number, however, only 1 fax will fail. There is no clear way to identify which fax has failed. Whilst the actual transmission receipt, does show the fax number sent to, many are…
7 votes -
Set login option for agents (Admin)
Admin would like to request an option to set the agent login option and remove all of the others in the RC app. They would like to disable the options that are not used by their company. "Is there anyway to disable the other login options of our RingCentral app? We use the username and password option. If we could customize the installation to only show the username and password option or if that was at least the default option it would be easier for our user's."
24 votes -
Allow individual users to export their own Direct Messages
Can we get the RingCentral app to allow individual users to download their own Direct Messages based on the conversation? Currently only those with appropriate rights and download the DMs but its all of the DMs. This change will allow a user to export a conversation and present it to HR or their manager if there is something questionable going on and maintain a level of privacy that is expected in cases where HR might need to be contact IE harassment.
2 votes -
RC App and RCV Casting Feature to screen, monitor, projector, or TV
As some businesses may use the RC App and RCV for training and teaching at a particular group location (ie conference room) it would be beneficial to have a feature to allow a direct casting feature to external screens, monitors, projectors, or TVs. Casting from the Google Chrome browser still has a lot of delay and lower resolution. Even to a Google Chromecast or Amazon Firestick to a monitor or TV that does not have built in smart software. Granted, it would be understood that if end to end encryption were enabled that this feature would be disabled, but I…
2 votes -
Can we add the capability to send audios
Would safe some minutes if we include the capability to share audios in our chat conversations, Thanks!
2 votes -
Add "Ring to RC Mobile App" to RingOut
Add the option to Ring Out RIngCentral Mobile App to the Ringout options.We have users who wish to use the mobile app but need to click to dial on their PC. Their PC cannot carry sound. Being able to set the RingOut to Point to their mobile app would be a great option.
6 votes -
Dialing area code
We have had the Ring Central Phone Service for approximately 8 years. In those 8 years, we have NEVER had to dial our home area code. For example, my office is based in the 916 area code, when dialing a 916 phone number, we just dialed the 7 digit number and it went through. As of today, 5/17/2022, we now have to dial the area code, even when calling a 916 phone number. Why did this all of the sudden happen? How do we get it back to just dialing the 7 digit number when dialing in area code?
6 votes -
Share Business Contact Profile with a One Contact
Share Business Contact Profile with a One Contact
3 votes
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