6041 results found
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Apply Key Template for limited extension
A key template was created but we are unable to apply it to limited extensions.
6 votes -
Ability to forward shared line calls to an external number
would like to have the option to forward shared line calls directly to an external number instead of forwarding to another extension
3 votes -
Feature Idea - Add SMS for All Extensions to Sync Options
Currently on the Archiver, a Super Admin can initiate call recording backup for the entire network, but SMS has to be done account by account. Maybe I don't know what I'm talking about, but that's just silly y'all. Should be able to implement SMS backup for entire network from one super admin account.
3 votes -
Keep Unread Conversations Visible In Collapsed Folders
Unread conversations in folders should be visible regardless if the folder is collapsed or not unless they are muted.
12 votes -
Track the login/logout of an ext to the Call Queue
Customer would like to be able to check the login/logout of an extension on the call queue.
7 votes -
Resync Button for Assisted Provisioned Common Area Phones
The "Resync" feature that can restart the device through a virtual button is helpful for an IT or an Admin that is not on the site or for tons of devices that needs to be rebooted instead of tediously unplugging and replugging the phone.
3 votes -
Grant users the ability to change call forwarding and availability states on behalf of other users
Our principal wants their assistant to be able to modify their call forwarding profiles and their availability states. A feature that allows a user to delegate permission to another user to change their availability state and forwarding profiles would be an excellent feature.
32 votes -
block incoming caller ID
I would like to block incoming caller id name and number for a single extn. in our legal dept for anonymous calls.
44 votes -
Implement Opt-in / Opt-out Controls for Enhanced Business SMS
RingCentral already has implemented Opt-in / Opt-out controls for its high volume A2P SMS product. This is also a necessity for the Enhanced Business SMS product to keep all customers as well as RingCentral compliant.This enhancement should cover the automatic blocking of texting company-wide to numbers which have explicitly opt-out, but it should add auto-replies similar to the functionality of RingCentral Automator for company-wide use that are controlled by Admins for individual lines and company phone numbers as well.
27 votes -
I am wondering how the best way to configure a hot desk phone would be for 2 users that need to accept calls into the Main line. I dont ...
...wish to edit the routing every time one of the users logs in or out of the phone.. we have a physical phone that is configured as a 'Hot Desk' phone. With that, we have 2 users that login and logout of the phone. Well, every time they login or logout, the programming of the call routing is lost for the user anytime they logout. I am wondering how the best way to configure a hot desk phone would be for 2 users that need to accept calls into the Main line. I dont wish to edit the routing every…
2 votes -
Cisco End of life
Extend the Cisco Support for phones affected due to certificate update for end-of-life phonesSPA-921SPA-922SPA-941SPA-942SPA-962SPA301SPA303
6 votes -
call recording to be in one file for merged/transferred calls
option for call recording to be in one file for merged/transferred calls
7 votes -
Allow Group/Team SMS Sharing
Please add the functionality to allow the system admin/authorized user assigned to a particular group be able to see SMS shared within the group.
25 votes -
Block spam SMS to main number
It would be useful to have the option to block spam SMS as well as spam calls. We are receiving more and more spam SMS messages to our company's main number.
44 votes -
Ability to Share the Call recording on RC Mobile app
The customer wants to have the ability to share the recording (call recording) using the RingCentral mobile app (IOS/Android)
2 votes -
phone configuration screen display - add an option to show extension number + phone number
add an option to show the extension number + phone number
6 votes -
Option to Tick/Untick the "Phone Number" in the "Publish in Company Directory
When an Admin is in the process of creating an ext. user, the Admin only sees the option to tick/untick the "Publish in Company Directory" for 1) User, 2) Contact phone, 3) Mobile phone; there's no option for "Phone Numbers". The Admin will have to finish creating the user extension then go to Phone System > Phone numbers > All numbers > Search for the TN > Under Company Directory Settings > Publish in Company Directory to "untick" the DID from the Company Directory. This method is tedious especially if there are hundreds of DIDs that need to be excluded…
3 votes -
Ability to block foreign country codes or all incoming international calls
Some of our offices receive a large number of spam / scam calls from a wide variety international numbers.We need a way to block specific country codes, or even better, block all international incoming calls (from outside the US).Currently in RingCentral under Blocked Calls, if you enter "+231" in an attempt to block Liberia, save and refresh the page, RingCentral will interpret this as just "231" which is an area code in Michigan.
11 votes -
Option to receive security code via SMS or phone call for UK Customers
Right now, only North American customers can receive security codes via SMS or phone calls. It will be best if we can also enable this feature for UK customers. Depending on the information stored under your user details, the security code is sent to:• Your mobile phone via SMS or contact number via phone call (for North America customers only)OR• Your email address (for all regions)
5 votes -
Digital line available for other ext as outbound caller ID
A feature to set up a digital line currently assigned in a user extension to be use as outbound caller ID number available for other user extensions
6 votes
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