6040 results found
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Contact history page with unique URL
I'd like to know if there is a link I can access directly to easily find the contact history of a client. This would be a huge support for our workflow.For example:app.ringcentral.com/contact/8183368339would ideally show the texting history, call logs, voicemails of that number....The link should ideally include the number, that way I can create a formula on my spreadsheets to search and open any number with just one click of a link
2 votes -
Tag Messages
It would be nice to tag messages as they relate to a specific subject. Then when you need to filter through your messages you can sort by "tag" and find the information you need related to the relevant subject.
4 votes -
set retention period for RC App team messages by team
Different types of team require different retention periods - for example we have project teams where the retention period will vary by project life and more social teams where we only need a short period. At the moment, all periods have to be set to the longest. I would like this to be a setting controlled on a team by team basis.
1 vote -
Display voicemail last accessed date on portal
The majority of our users use deskphones. To help ensure that all voicemails are attended to in a timely manner it would be helpful if on the RC Portal next to the Msg column if there was a date/time stamp indicating the last time the mailbox was entered. We have several hundred phones and Support's recommendation of accessing each voicemail box is not feasible.
1 vote -
Customize the time for Auto-answer
We take a high volume of in-bound calls and would like to utilize auto answer but there are preselected choices of 0s (too fast, phone doesnt ring), 5 seconds, 10 sec, etc. 5s isnt fast enough as the phone will ring 1-2 times before auto answers grabs the call. Having a customizable time would let us know there's a call coming in and then answer it promptly.
3 votes -
Dial by assigned number
When using the dial pad to make an outgoing call, it would be helpful to be able to dial by the data (numerical digits) that is entered into the company name or the title field. In our line of work, the contacts are created using the unit number associated with that person. It's more efficient if we could just enter the unit number (which is entered in the Company field) to see the list of tenant's in the unit and then dial. The old app had the capability to do this and it made it so much easier than having…
1 vote -
Add the ability on O@H to use the main company number as the outbound SMS number for all users.
Background: Customer asking to add the ability on O@H to use the main company number as the outbound SMS number for all users on the mobile app.
Problem: Unable to use the main account number as the outbound SMS id if NOT logged in as operator extension.
Steps to Reproduce:
1. Login to O@H mobile application using direct extension (not operator)
2. Compose new SMSActual Behavior: If they are not logged in as operator extension, they can't use the main number as the outbound SMS id.
Expected Behavior: Would like to be able to use the main number as…
1 vote -
Timed User Roles
To be able to have timed user roles, i.e. one for the day and one for night. That way we could automatically bar outgoing calls and features for out of business hours for certain extns if required
1 vote -
Make video calls HARDER to click accidentally.
Add a step or move the video call feature. Too many pocket video conferences with large groups. I’m confused as to why it’s so easy to accidentally activate.
1 vote -
Add the ability to hyperlink to an external file or to a file stored on a network share
Add the ability to hyperlink to an external file or to a file stored on a network share. We have the need to link to files stored on our NAS but do not want to upload them up into the RingCentral App. If I cut and paste a link to the file location within a message, it currently isn't clickable. Tried using "", (), [], etc. Any help would be appreciated. Thanks in advance. I think corporate users would love this :-)
4 votes -
Disable Emojis option
Add the ability to disable Emojis in the messaging pane.This is for instances when links to file folder locations are shared by some of this link is replaced with emojis.
8 votes -
Allow faxing via the RingCentral Phone app for message-only extensions
The RingCentral Phone app will allow login via a message-only extension, but there is no functionality there. Being able to send faxes would be incredibly useful. Especially if your only option to send a fax is using the print driver (only available via the RingCentral Phone app).
2 votes -
Easy way to convert limited extension to full user
Process of converting limited extensions to full user extensions is complicated.
3 votes -
Change the color for icon notification
Can we change color of unread message dot on Messages icon? It is gray, which is not very visible.
9 votes -
Block callers via number option when listening to voicemail
RingCentral phone number gets a high volume of spam messages. I would like to block the calls after I listen to the content of their messages by pressing a number option.
2 votes -
Allow setting of credentials for Not Activated users if user doesn't activate their account
Users who have been sent an activation email by mistake (non-user phone locations) can't be updated to be active unless someone get credentials - customers use fake emails to do this sometimes now knowing they should activate on their behalf. You should be able to set credentials for users already created and in a Not Activated state.
3 votes -
Pull Job Title and Department fields from Active Directory
When we assign users to a number there are fields for Job Title and department. We have been filling this out when setting up new users but have realised that this is causing data duplication. Is there a way we can get these fields pulled from the Active directory user that is already set up before we assign them a number. I know that our users use Microsoft Single Sign-on to sign into RC so the link to O365 is already established. We use Azure AD so if the link to O365 is there then it shouldn't a stretch to…
2 votes -
Remove Missed call tracking for a Call Queue call.
For the missed call display on the hard phone, customer does not missed called displayed when a user misses a Queued Call or a Ring Group call. They only what to see this on the hardphone for direct DID calls to their phone. When queued or ringgorup calls are missed by one user and handled by another user, the user that missed the call could potentially call back a customer not knowing the customer already had their question/issue taken care of. Not a good customer experience (or a end user experience)
29 votes -
Add a distinction for personal/work calls via RC App
I work from home and use my cell phone/RC app for the majority of my calls. Aside from seeing my office number, there is not a distinction of personal/work calls. I like seeing the persons number so I can search the account as I am receiving the phone call to help with customer service and the person feeling like we care. If I use the only tool on the app currently for call forwarding, I cannot personalize their experience as easily.If the incoming calls through the app could show "Ring Central Call" with the persons number listed it would be…
1 vote -
Mask number for SMS
I want my clients to only see my mobile number for all calls and text / sms messages sent from my ringcentral account. I want to mask my RingCentral number with my mobile number for both calls and text/sms message.
3 votes
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