6040 results found
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SMS text messaging symbols need to be redesigned
On Windows the RC app needs to make it easier to text (not messaging) to an outside phone. As it is right now, you have to click on Phone symbol on the left and hit + symbol at top right and hit "Send new text", or go to the + symbol first. Either way, this is very confusing to new users who are being trained to use the app in my office. You guys should design a new symbol on the left for SMS text messaging. Also, the current symbol for in-app messaging is confusing because it looks too much…
4 votes -
FIRMWARE UPDATE: Yealink T42S support for WF50 wifi dongle
Please update Firmware Update to Yealink T42S phones to support WF50 WiFi Dongle. The WF40 WiFi dongle does not support the 5GHz wireless band. After reviewing with Yealink support directly, the V84 firmware and newer does support WF50 with the T42S phones.
5 votes -
Right align sent messages within Direct and Teams Messages
It is helpful to differentiate between my messages (messages sent) and messages from others (messages received). This allows me to easily differentiate messages within a discussion.
3 votes -
RingCentral Conference Add-on
When scheduling in google calendars, there is an option for a RingCentral Video Meeting Add-on. However, if one wants to schedule a meeting without video, there is no option for just adding a Conference call, which there should be instead of entering it manually.
2 votes -
Schedule Meeting Using Default Mac OSX Calendar with RingCentral
Good morning,We would like to schedule meetings using our default mac osx calendar with our RingCentral GLIP app, opposed to using Office 365 or Google. When will GLIP integrate with Apple's Mac OSX Calendar? This is a very need feature we would find very helpful if implemented.
11 votes -
Member access to call queue messages and do not delete if you don't save message
Call queues are almost useless if members can't access the messages. We may have 100 messages over a weekend, Either I have to give a receptionist Admin permissions so he/she can access the voice mails or they have to sit on the phone for an hour taking messages. I am amazed that this isn't standard. How do people deal with this?
3 votes -
Addition Fields for "profile"
We need to a few more fields in profiles. We need a fax fields and a emp id field. to have custom fields would be amazing.!! I could get rid of the of our Master company list (spreadsheet) if we four more fields! I am sure this would benefit other customers as well. And its low hanging fruit....
1 vote -
Completely anonymous compliance lines
Right now Admins can still see who calls all lines, the ability to designate a line completely anonymous would be benficial.
4 votes -
Dial 9+number for main company Caller ID #, 8 for second caller ID #
Our old system let us dial for example:9 plus the phone number and it would show the main company number8 plus the number and it would show the number of another phone # on the account (e.g. the person's direct line, or just another selected number to show)RC support suggested me to change the caller ID of the phone in the admin portal, however we have multiple phones that are used heavily during the day (all desk phones, no mobile app) and the employees need to be able to quickly select which company # to show when dialing out. The…
4 votes -
Allow the Teams folder to be rearranged in the left rail
The Teams folder should not be pinned to the bottom. Please allow it to be reordered like the other folders
1 vote -
Ability to track when a device gets deleted from the system
The customer would like to be able to see when a device is taken off their system to confirm when it's something authorized or not.
1 vote -
Voicemail and Voicemail Redirect Reports in Analytics
In the Live Reports, there should be a report for # of voicemail. In the Performance Reports, there should be a KPI for VM Redirects. That way, the redirects VMs can be compared side-by-side with the actual voicemails so users and admins can easily find out how many people are hanging up instead of leaving a voicemail.
4 votes -
Phone like experience for RingCentral App Text Messaging
The old windows RingCentral App that is about to be retired has a very pleasing Smart Phone like text messaging that the new RingCentral App does not offer. Please allow for the New RingCentral App to be configured by the user so the user only sees what they want to see. I for one only want to see the customers message on the left of a screen with a unique background color and my texts on the right of the screen in a different background color. I do want to see my callerid so I can be sure that the…
4 votes -
Conference invites in E.164 format
When scheduling a conference from the web portal it produces based on the home country invites in a non E.164 format. Which is causing issues when international attendees are trying to attend a conference - as they are not aware of the country code to to dial as a prefix. As a result, participants won't be able to join the conference.
1 vote -
Include Extension in All calls history
At least for outgoing calls. Not much value having just the number in the history when you still need to look up the extension for a call back. Also, you can't determine the time and duration for a particular call, if you don't know the associated extension. My old desk phone could do this.
1 vote -
Allow to continue typing while receiving an inbound call
This will allow the user to not have to touch the curser to start typing, which would create for a smoother experience for the user. At times multiple calls can come in at once and if you're in the middle of work, it completely stops you and distracts you.
1 vote -
Option to block my number when I send a text
I used to be able to select the number that i wanted to send a text from, now i am not able to
1 vote -
Support Configuration of Presence on Yealink T46G
We manually configured our Yealink T46G, but tech support does not currently have a way to make the DSSKEY setting for BLF reflect the presence of users currently on calls. We have shortcut buttons for the users in our office on the screen, but we can not tell if they are currently on the phone like we used to with our previous carrier.
5 votes -
Remove CCRN's from Outbound CallerID options
With a large account, and many different divisions, but not all utilizing contact center, it makes outbound caller ID options cumbersome and confusing for all users to see every CCRN number as a possible outbound caller id option. This should be an option, or should be blocked for use as outbound caller ID.
5 votes -
Allow Multiple Instances of RC Office Simultaneously
I work for two different companies who both have RC Office 2-99. I am an admin for both and receive messages and calls from both all day. I use a Chromebook (Chrome OS) with a Plantronics headset to facilitate VOIP calls and RC video meetings. Currently, I have to log out of one and into the other throughout the day. As a workaround I have one active on my Chromebook and the other active on my iPhone. It's not a great solution, and barely manageable. It would be nice to be able to open each company's RC App in a…
5 votes
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