6026 results found
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Line configuration for phones without voiding the warranty
We need to assign lines on our Poly phones with custom dialstrings which appears to be only possible through the admin web console. It sure would be nice if customization could be done through your web portal instead of having to void the warranty by providing us the admin password for our phone!
1 vote -
Save Chat as a File
Save a chat from RC App as a file to the user's desktop.
3 votes -
Call Queue Analytics > Agent "accepting calls" time tracking
Customers need to be able to do ad-hoc reporting to determine when agents in a queue (or multiple queues) are available / not available (presence) AND "Accepting call queue calls" or not "Accepting call queue calls"
8 votes -
Service Web - Segmented access to multi-site user data
The request is to be able to access user data from the Phone System Tab, Select the site where the user resides and have a menu option to show the users only for this site. For example, the menu bar would indicate the following: General Info, Address, Caller ID Name, Directory Assistance, Users. This would streamline administration for customers with a large number of sites. The current way to access users in a multi-site customer is via the Users Menu Tab.
1 vote -
Able to copy message by just one click using the RingCentral app
Able to copy message by just one click using the RingCentral app
1 vote -
Add the ability to copy and paste from Excel into a Message
I would like to be able to copy numbers and text from Excel and keep everything "as is" in 2 dimensions (in a grid). The information currently is pasted in a single column in the message so the table format is lost.
1 vote -
Transfer unanswered queue calls to auto receptionist
When none of the members of a call queue answer, it would be nice if we could transfer them to the auto attendant so they could try to navigate to whom they wish to speak with or choose to leave a voicemail. The only options are currently leave a voicemail on the call queue mailbox or be disconnected. This may not happen with larger organizations but in smaller ones all staff may be busy and don't want clients to wait if they know the extension of their party.
3 votes -
Single Sign-On Support for Vodafone identity management
Vodafone requests to support SSO through the Vodafone identity management service. Where customers are utilizing SSO with their own credentials, an option to suppress the VF SSO should be available.
1 vote -
Assign Custom Coversheet to Sites
Our company has multiple brands and it would be nice if we as admins could assign a custom coversheet to an entire site, either by template or in site settings. It would be even better if we could customize the Fax Number that appears on those coversheets. It is very cumbersome to end users to have to apply these themselves and there is no good way to apply one when faxing via email. In healthcare a coversheet is basically mandatory, we can't use the product without this feature even if we would like to.
1 vote -
having the option to save the call recordings using the RC phone app even without playing it.
having the option to save the call recordings using the RC phone app even without playing it.
1 vote -
Regionalised Spell Checker In Glip
Ability to select a spell checker in the language of choice. IE - US or UK
1 vote -
A "do not disturb" or "unavailable" option for texting with the RingCentral App.
This would allow for parents and students who send a text message after hours or on weekends to receive a message back that I am unavailable. This prevents students and parents feeling "ghosted" when they send a message after hours.
1 vote -
Turn Off On hold music globally for Ring Central Audio Conference
Isaacson Miller would like to be able to turn this feature off so that when participants join they do not get the on hold music.
4 votes -
Give customers the ability to block or redirect inbound calls coming from specific countries, account wide.
The request is to provide users the ability to block or redirect inbound calls coming from specific countries on a per-country basis, account-wide.
Helpful additions to this request:
- The customer to be able to specify where or how the inbound calls
are addressed. For example, allowing them to route calls to a
specific extension or "Play message and disconnect."
- Have toggles in Service Web, similar to those used for defining
what countries they can place outbound calls to.2 votes -
Ability to bypass IVR (to have humans answer phone) without creation of Custom Rule
Currently, in order to accomplish this, a custom rule has to be used.
5 votes -
Rules Shortcuts
I'd like to submit as a feature request the ability to "shortcut" or have a dashboard perhaps at the top of the admin panel to turn on rules, as opposed to clicking many menus deep to to toggle one on. This would also be a great addition to the mobile app. A Rules shortcut tab that showed ALL your rules so you could turn them on quickly.
4 votes -
IVR Menus can not be searched (unlike People and Queues can be) - please allow IVRs to be searchable in Dial Dialog
IVR Menus can not be searched (unlike People and Queues can be) - please allow IVRs to be searchable in Dial Dialog.People might wish to forward a caller to an IVR Menu, instead of to a particular queue.
1 vote -
Send a second Call Queue Voicemail email notification after hours
Customer would like to have a feature where a second email notification to be sent on a delay to another email address. Would prefer this email to be sent during off hours to an alternate address.
1 vote -
Add setting to suppress prompt to update Windows RingCentral Phone app
When there is a new update available for the Windows RingCentral Phone app, it prompts the user to update it. If you have the app deployed using the ALLUSERS=1 switch, it will prompt for admin credentials to complete the update. It would be nice to be able to supply a configuration flag either in registry or while deploying (like SUPPRESSUPDATE=1) and then the user will not be prompted to update when one is available. This way, IT can install the app on their own machines without that flag set, and they will get the prompt. Then, they can retrieve the…
1 vote -
Status to be displayed on APP when app is in the task bar (similar to teams)
We would like to see the status (busy/DND etc.) to be viewable from the "R" application when it is on your task bar. This way you do not have to open the app to see what status you are - This would prompt people in remembering they went on DND - as it would have a red circle of something similar highlighted.Teams has this function so something similar to teams would be ideal.
3 votes
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