3001 results found
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1 vote
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Limited Extension Addition feature
For Limited Extensions to have an option to set to Ring at Once like a standard user extension. Also, to have the option setup a ring group for limited extension.
7 votes -
Copy IVR Menu
Need the ability to copy IVR menus.
7 votes -
CCRNs to be published in Directory Assistance
After moving IVRs/Call Queues to CCRNs for Contact Center the client would still like the ability to publish CCRNs for Directory Assistance in Service Web per Site location.
1 vote -
filter
Filter contacts when transferring calls to only users with the appropriate license to receive calls.
Users with a license that does not accept calls (ex Video Pro) show up in the company directory when transferring calls.
Attempting to transfer a call to these users will go directly to voicemail with no greeting or introduction. This is not ideal for users as it is unclear what is happening.
1 vote -
Automatic Reload in desktop app.
On the RingCentral desktop application for Windows (currently 25.2.30.11.780). It would great if the application automatically reloads (Crtl+R) once a day since swapping users to another phone doesn't update the HUD or Favorites with correct name unless user manually reloads (Crtl+R) application.
1 vote -
Bluetooth Headset for W7*P cordless Yealink Phones
Details : Have the Option to Connect Bluetooth Headsets for Yealink W7*P series cordless phones
Current behavior : No option connect or pair a Bluetooth Headset to the cordless Yealink Phone series
Expected Behavior: To have option to connect the Bluetooth Headset
1 vote -
Schedule Send SMS
Schedule Auto Sending SMS Text messages. Ability to schedule texts messages to automatically send and also to repeat.
4 votes -
Fax Bridge
Customer want to have an option to use fax bridge instead of the RC app or ATA device
1 vote -
app only password
- as per the customer it used to be under user>user details>security>generate app password
- used to be 16 character long
- generate one time password without giving the login credentials, so the person (without any active extension on the RC admin portal can log in on the RC app on their phone)
and they want it to be available again
1 vote -
Allow to Customize the Default Tab when Opening the RingCentral App
It would be beneficial to provide our customers with the option to select their preferred default tab upon opening the RingCentral application.
Currently, when the RingCentral app is launched, it automatically opens to the Messaging tab. However, some of our customers prefer the Phone tab to be displayed by default when they open the app.
1 vote -
Set Ringtones for Different Call Queues
For users who are members of different Call Queues, allow them to set different ringtones to allow at an auditory level to differentiate between them. Both for App and Phone.
1 vote -
Display All Call Leg Durations Without Opening Call Log Details
Feature Request Summary:
The customer is requesting the ability to view the duration of each call leg within a call transaction directly from the main Call Logs interface on the RingCentral Admin Portal (service web), without having to click "View Details" for each call.Customer handles a high volume of calls and needs quick access to all call leg durations for reporting and auditing.
Opening each detailed log is time-consuming and inefficient for their workflow.
Their team heavily relies on accurate call handling visibility to ensure operational performance and agent accountability.
1 vote -
call recording announcement to play even before a live person answer the call and have an option to lower the announcement volume
It's much better if there is an option to control volume for the announcement and the announcement will be played before the call was answered
1 vote -
Add Option To Change Limited Extension Number of Rings
Add an option to configure the number of rings before a limited extension forwards or disconnects the call.
1 vote -
View-Only Permission for Phone System Settings
Currently, there is no option to assign view-only permissions for the Phone System tab and its associated settings. When access is granted, users automatically have full editing rights, which can lead to unintended changes.
Impact:
Many organizations require the ability to allow certain users to view Phone System configurations without the ability to modify them. This restriction helps maintain security and control while enabling transparency.Requested Improvement:
Please add the capability to assign view-only permissions specifically for the Phone System settings, including but not limited to:Auto Receptionist
Company Numbers
Emergency Response Locations
Groups and Group Templates
Phones & Devices
…
1 vote -
Ability to audit timestamp of when a received fax was opened?
A way to audit timestamp of when a received fax was opened.
2 votes -
Allow IVR menu to forward the call to a paging group
Allow IVR menu to forward the call to a paging group
2 votes -
outage communication
Experienced an outage yesterday with all my phones on my company lines on 1/22/25.
Ringcentral main customer service line was not connecting including my phone lines.No email from ringcentral on the outage.
No text on my phone number.
Nothing on the ringcentral website main page.
No notification on the ringcentral app.Recommend Ringcentral place a notice on the app main page that says "OUTAGE Expected Resolution in 1-2 hours" something like that - or at least put it on your website or email us. Nothing came through. Horrible way to do business with your customers.
I finally during the…
4 votes -
Differentiate Missed Calls That Were Answered by Queues or Backup Extensions
Currently, when a call is routed to a user extension but not answered—and then picked up by a call queue or backup extension—the original user’s call log shows it as "missed." This can cause confusion for both end users and admins, especially when there is a valid call recording and the call was actually handled.
Proposed Solution:
Add a new call status such as "Forwarded & Answered" or "Missed by User, Answered by Queue" to better reflect the call path.
Display which extension ultimately answered the call in the call log (e.g., "Answered by ext. 13 – Dispatch").
Optionally, allow…
1 vote
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