3002 results found
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While waiting options
Create options while customer is waiting in queue:
Thank you for your patience.
If you would like to continue holding, please press 1.
If you prefer to receive a call back without losing your place in line, please press 2.
You will be called back in the order your call was received.1 vote -
Keep file name of attachment on SMS instead of renaming the upload
Users receive uploaded attachments on SMS messages renamed to a random string of numbers that look suspicious and unrelated to the SMS message that was sent as part of the campaign/message that was sent and may not open the file that has the information that they need to review. It would be better if the attached file retained the file name that it was uploaded with so they know it is intended to go along with the text message.
1 vote -
Allow attachments to be included as part of SMS templates.
Allow inclusion of file attachments when creating personal and company SMS templates.
1 vote -
Automatically sync Ringcentral app contact to any Deskphone
Contact should automatically sync from RingCentral app to any Deskphone that customer wish to. This will save time and effort on doing it manually especially for big companies.
1 vote -
CallerID update upon Extension Assignment
Currently, when a user is imported and assigned an extension/phone number, the Admin then has to access the user profile in the Admin portal and update the CallerID manually, or apply a template. If this is not done, the user's CallerID are instead set to the Company Default name and number.
While simple, it is possible to overlook this step.
Instead, it would be beneficial if RingCentral were to allow for a setting that automatically updates CallerID features to match the Primary Number upon update/assignment, rather than being a manual step.
3 votes -
User Import from SSO Client Before Extension Availability
Currently, newly created users are stuck on user creation via import from Okta/AD if there are no Unassigned Extensions with a Device.
Competitors have historically allowed the user to be imported and available in Admin to then have a license assigned and number/extension generated.
This would allow for less frequent instances of user import/creation to be halted by an arbitrary number of paid extensions being available.
3 votes -
Allow portal access to change configuration file
I would like the ability to change the device level configuration file instead of having to open a ticket every time I need to apply a custom configuration file for Phones.
14 votes -
Export file for error for call queue
Customer is requesting a database for us to export why call queues have bugs, or the queue is not working properly for them to check the errors.
1 vote -
Fax Document
Can we submit a feature request to disable the ability docx file and have the default as doc only. (For faxing)
1 vote -
Ability to view the messages of other user extension in the app
Ability to view the messages of other user extension in the app
1 vote -
An option to change the timing of the default or custom prompt on the AI Notetaker
Both the default and custom prompt options for the AI Notetaker interrupts the call once the conversation has begun. It would be nice to have the option to set the timing for when that prompt is said, so that clients are not caught off guard by the prompt interrupting the conversation. Thank you.
1 vote -
Add device settings in online account for Polycom Phone
We have contacted support to enable the miss call notification for the Poly edge phone as we cannot find any options in the online account to enable this, we have spoken with a representative and we were advised to get a CFG file or configuration file to the phone GUI, it will be better if the phone settings are available in the online account at "Service.ringcentral.com" so we can just toggle it anytime we want to make changes in the phone.
1 vote -
Customize the call length filter under Performance Reports - Analytics or Reports - Call Logs in Admin Portal
We need the option to customize the call length filter. For example, filter all the incoming and outgoing calls that are more than 5 minutes.
2 votes -
Archiving to Microsoft Sharepoint/OneDrive
As of right now, there’s not an option to choose the SMS/Text archive into Microsoft SharePoint or OneDrive. The next best thing is Google OneDrive. Our firm (along with many other businesses) use Microsoft 365 for all their business tech. This functionally would be very convenient if the integration was built.
8 votes -
Multiple call queue members should be able to send and receive SMS messages. Currently only one member can be assigned to process them.
Multiple call queue members should be able to send and receive SMS messages. Currently only one member can be assigned to process them.
1 vote -
We need to be able to create/identify our own DNIS data that passes through in the SIP data stream to support third party call handling.
We have the need to direct multiple inbound calls from different phone numbers to one extension that links to our on-prem call center system. We have created a user that represents the call center and set it up as a SIP device. That virtual user has two phone numbers associated with it, a placeholder local number which is not published to the public, and a toll free number representing our company's primary contact point and access to call center agents. The same call center system runs an automated voice response system that allows customer self service to access their account…
1 vote -
Ability for AI Receptionist to recognize all numbers that are listed in the blocklist.
Ability for AI Receptionist to recognize all numbers that are listed in the blocklist.
1 vote -
I would like as you set your Available, Do Not Disturb, etc. and then to be able to update your Status at the same time instead of the way i
I would like as you set your Available, Do Not Disturb, etc. and then to be able to update your Status at the same time instead of the way it currently closes and you have to go back in to update your status message.
1 vote -
Incoming calls should play a ringtone when the Poly desk phone is on an active call
Provides the option to choose between a beep sound or a ringtone for incoming calls while you're engaged in an active call.
2 votes -
Multi-tenant sites
Multi-tenant sites
I have a semi-working Entra integration working in RingCentral. It creates users in RingCentral as we onboard in Entra or disables the account as the users are terminated.
What I am seeking to understand is how do I automatically assign users to the cost center and site as they are onboarded. I have lots of data fields I can use in Entra to establish their location, ZIP code for example.
What I need is for when a user is added in ZIP code 95825 they get added to my Sacramento Cost center and Site.
I am in a…
2 votes
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