3008 results found
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Ability to Set Call Park Time Out Per Site
The client would like the ability to set the Call Park Timeout per site, rather than applying the setting account-wide. Additionally, they would prefer to have the option to modify the Call Park Timeout directly within the Admin Portal.
1 vote -
Add Tracking Number to a Call Queue Call for easier tracking
These numbers will be used in specific campaigns—such as on postcards—to help us evaluate the effectiveness of each effort.
Here are the details:
Purpose: To track incoming calls generated from marketing campaigns
Tracking Benefit: This setup will allow us to log and attribute incoming calls to their respective ad campaigns, helping us understand which campaigns are performing well.
1 vote -
AI Receptionist Can Do Outbound Calls
The customer is requesting for the AI Receptionist to do outbound calls.
1 vote -
BT feature request: Ability to Block Calls using the Handset and Linked to the Admin Portals Block Numbers feature
BT feature request: Ability to Block Calls using the Handset and Linked to the Admin Portals Block Numbers feature
Details : wants to have the option to block numbers using the handset and all the numbers would reflect in the users block list
Current behavior : currently the option is saved only on the deskphone and not linked to the Admin Portal
Expected Behavior: To have the blocked numbers reflect in the portal when saved using the handset
Brand : BT Business
1 vote -
Secure, Non-Google playstore download link for Ringcentral app(Andriod) for enterprise user
I wanted to download Ringcentral app for Android for multiple employees but not going through Google play as it's not going to be accessible on a company network. I see on the official Ringcentral download page you have installers for multiple platforms but not for Android. Please add one for Android devices
Current installers:
PC (Windows)
https://app.ringcentral.com/download/RingCentral.exe
MAC
https://app.ringcentral.com/download/RingCentral.pkg
IOS
https://ringcentral.onelink.me/IKAo/79e4d1841 vote -
Divert all Limited Extensions to Auto Receptionist
Can I please request that all external calls to limited extensions be routed to the Auto Receptionist?
All Limited Extensions are Hotel Room phones and do not need to receive external calls but do need to receive internal. Is this possible?1 vote -
Divert all Limited Extensions to Auto Receptionist
Can I please request that all external calls to limited extensions be routed to the Auto Receptionist?
All Limited Extensions are Hotel Room phones and do not need to receive external calls but do need to receive internal. Is this possible?1 vote -
Fax Cover Page
Customer would like have have both subject line and email body on the cover page note when doing efaxing.
11 votes -
Text with Gif Messages
When clicking on a GIF it automatically sends. It would be nice if it was added to the text field so we can add a message to accompany the GIF. In our office, we like to do birthday shout-outs and currently, we have to send two separate messages, one with the gif and the second with the shout-out. It would be nice if it could be one message together.
6 votes -
A generic password for easier access of devices via GUI
A generic password for Polycom devices for him to access the GUI Faster online instead of admn(Instance ID)pwd, format.
2 votes -
Increase Company contact limit
Need more Contacts
Can you increase our companies contact limit to like 1,000,000?
Currently the limit is 10,000 and its hurting our experience because we need all hubspot contacts in ring central for simple usage..
3 votes -
Option to see user's personal password (super admin access)
I need the employees' personal RingCentral passwords.
3 votes -
Yubico support with RC
We contacted support seeking assistance with setting up Yubikey with RC MFA we were educated where to navigate to setup the MFA however we failed setting it up as Ringcentral does not support FIDO MFA authentication
It would be helpful if we are able to set this with RC
2 votes -
Caller ID number change to another user's extension phone number
Customer wants to change the caller ID appears on his extension as another's user's extension phone number.
11 votes -
Outbound Caller ID Name on Call Queue
Request: Use the call queue name as their outbound caller id
17 votes -
Edit Cover Page Template
= customer wants to know how to edit cover page on the RC app
= customer needs to edit the current vaialble cover page template on her RC app
= explained to customer that we can add cover page but cannot edit the existing cover page templates (standard user)
= explained that it is an app limitation
= customer understood, agreed to send FR on her behalf3 votes -
Hud Stay on Screen
I want hud to stay on my screen even after i hung up the call. Currently it goes to dial pad after I hung up the call from hud.
1 vote -
disable call forwarding of a user extension from admin portal that is active in their deskphone.
ability to turn off call forwarding that the user set through the desk phone from the admin console?
2 votes -
Enable Bluetooth by Default on Poly E Series
Poly E series phones have their Bluetooth enabled by default, but with RingCentral, it's disabled. Please have the phones BT-enabled by default on the next update.
2 votes -
Editing Fax Cover Sheet
Editing Fax Cover Page
Need to be able to edit the cover page on the fax.
Our company cover page keeps disappearing and when added back to the cover pages, it cannot be edited, nothing can be added to it. Can't even add an optional note when sending the fax. Please fix ASAP.3 votes
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