3597 results found

1. Add back the Advanced Settings option in the RCV New Simplified Experience.

   Add back the Advanced Settings option in the RCV New Simplified Experience.

   After the update, the only way to access those advanced settings is via the admin portal.

   Add them back to the Application.

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2. chat message templates

   I would like the option to create team chat message templates to reuse the messages easily with a click (similar to text templates).

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3. Yealink T54 Hotdesk phone Attended transfer

   We have a case where we have Yealink T54s set up as a hotdesk device.

   Issue is - We have enabled the config via the phone, Transfer Mode via DSS key (Attended) instead of the default "Blind"

   As the phone is set up as a hot desk, when another user logs out and hot-desks back in as another extension, the Yealink phone reverts the setting to blind transfer. It seems that the phone is being reprovisioned, which causes the issue.

   We wanted to have a way or option to disable this on the provisioning settings for Yealink phones, or statically set the mode so it keeps the setting

   We have a case where we have Yealink T54s set up as a hotdesk device.

   Issue is - We have enabled the config via the phone, Transfer Mode via DSS key (Attended) instead of the default "Blind"

   As the phone is set up as a hot desk, when another user logs out and hot-desks back in as another extension, the Yealink phone reverts the setting to blind transfer. It seems that the phone is being reprovisioned, which causes the issue.

   We wanted to have a way or option to disable this on the provisioning settings for Yealink phones, or statically… more

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4. Substitute caller id - RingCentral to RingCentral account

   The customer is looking to use a phone number from another RingCentral account to be a substitute caller ID for his own RingCentral account.

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5. Implement a feature that gives paid RingCentral accounts priority access to the newest app builds and updates.

   Benefits:

   1. Enhances value for paying customers by providing immediate access to new features and fixes.
   2. Allows early feedback on new functionalities.
   3. Improves user experience with up-to-date software.

   Implementation:

   1. Automate update rollout for paid accounts.
   2. Notify users of their priority status and upcoming updates.
   3. Collect feedback on new releases.
   4. Promote this feature through customer communication channels.
   15 votes

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6. Support for Yealink MP56 devices via Direct Routing 2.0

   Request to add wide variety of Yealink phones specially MP56 models and to support Direct Routing 2.0

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7. Outgoing Voicemail recording.

   Outgoing Voicemail should also have a recording on the Ringcentral Call log.

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8. Add centralized management of default desktop/extension/web application user settings

   Allowing admins to set default settings profiles for our users would be wonderful from a management perspective. Currently we have to make instructions and give them to each user for them to set up their audio devices correctly, or have their extension for click to dial ring through the desktop app instead of their web browser.

   Please consider adding this, thank you.

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9. RingCentral Meeting Update

   We understand that RingCentral Meetings has now transitioned to RingCentral Video as the primary meeting platform. However, we believe it would be beneficial for administrators and users to retain the option to switch between RingCentral Meetings and RingCentral Video within the Admin Portal.

   Our team still prefers using RingCentral Meetings due to its familiarity and certain features that align better with our workflow. We hope that customers can be given the flexibility to continue using RingCentral Meetings where needed, rather than being required to fully migrate to RingCentral Video.

   Additionally, if RingCentral Meetings is to be fully deprecated, we recommend updating the Meetings section within the Admin Portal to reflect this change. Currently, the drop-down still presents the option to choose between "RingCentral Video" and "RingCentral Meetings," and the setting under Video Service that reads:
   "Allow users to switch between RingCentral Video and RingCentral Meetings"
   is still visible. These legacy options are causing confusion among administrators and users, especially as they are no longer functional.

   We believe that updating or removing these settings will improve the clarity and user experience for all customers navigating the Admin Portal.

   We understand that RingCentral Meetings has now transitioned to RingCentral Video as the primary meeting platform. However, we believe it would be beneficial for administrators and users to retain the option to switch between RingCentral Meetings and RingCentral Video within the Admin Portal.

   Our team still prefers using RingCentral Meetings due to its familiarity and certain features that align better with our workflow. We hope that customers can be given the flexibility to continue using RingCentral Meetings where needed, rather than being required to fully migrate to RingCentral Video.

   Additionally, if RingCentral Meetings is to be fully deprecated, we recommend… more

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10. Limit field sync from M365 source in Contact

    Can you let me know where I can setup to limit what field is synced / read from M365 source?
    We have contacts in the RC App showing fax number and we don't want them to show.

    3 votes

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11. Round Robin - Call Queue Setting

    Admins should be able to setup a call queue in a round robin order. You used to offer this but now only offer Fixed Order or Longest Idle. We need "Round robin" for an incoming sales organization – Similar to fixed-order, except the list advances to the next agent on the list for the next call (for example, the first agent on the list receives the first call, and the second agent on the list receives the second call). Most ALL other VoIP phone services allow this setting in their call queues. This is critical to sales offices that are trying to evenly distribute incoming leads.

    Admins should be able to setup a call queue in a round robin order. You used to offer this but now only offer Fixed Order or Longest Idle. We need "Round robin" for an incoming sales organization – Similar to fixed-order, except the list advances to the next agent on the list for the next call (for example, the first agent on the list receives the first call, and the second agent on the list receives the second call). Most ALL other VoIP phone services allow this setting in their call queues. This is critical to sales offices that are… more

    6 votes

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12. Ability to view list of templates associated to a specific User.

    When you are logged into the Admin Portal. Click users, then see the new " Templates Applied to this user " Tab. This will give you the ability to add and delete templates and have a very quick representation to see what Templates are applied to that specific user and add or delete if necessary.

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    10 votes

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13. AI receptionist Additional features

    First, this is extremely basic functionality, I was disappointed as I was expecting significantly more. The term "AI Receptionist" implies a lot more than what the product seems to deliver. I was hoping this could replace an out-sourced receptionist service. It can't. The most important reason for a receptionist is to screen calls. This doesn't seem to do that. It routes calls. There is a huge difference.

    Second, although I was able to add documents to the knowledge hub, they don't really seem to actually be used in any meaningful way. It is disconnected from everything else. I can ask an AI Receptionist to search the knowledge base and maybe get some information that way, but that requires knowing what I am looking for and is not part of a normal conversation. There does not appear to be a way to instruct the AI receptionist regarding how to use the knowledge base. What would be great is if I could take the instructions I give Ruby Receptionists for call handling and use that for instructions for the AI receptionist.

    Third, I would like to provide more specific instructions than what can be figured manually. I kind of feel like RingCentral missed the point of using LLMs if users have to pick from only several skills or functions which are not what I want and I can't define my own skills, functions, or workflows. I want to be able to provide my own instructions.

    For example, if the AI determines that it is a vendor calling (such as a RingCentral sales representative), they can tell the vendor we don't take calls from vendors and hang up, log the number to a callblock list and add the vendor to a blacklist.

    For example, if the AI recognizes the name and number the caller is calling from or the caller provides their number, I would want the AI to recognize them (e.g. check a list of contacts) and make sure the spelling is correct in the transcript.

    Or if a patent examiner calls and references a patent application number, I would want to be able to text a specific link to the attorney based on the number. I could provide a database and instructions to any normal LLM and they could create the link, but the AI Receptionist does not have that functionality.

    First, this is extremely basic functionality, I was disappointed as I was expecting significantly more. The term "AI Receptionist" implies a lot more than what the product seems to deliver. I was hoping this could replace an out-sourced receptionist service. It can't. The most important reason for a receptionist is to screen calls. This doesn't seem to do that. It routes calls. There is a huge difference.

    Second, although I was able to add documents to the knowledge hub, they don't really seem to actually be used in any meaningful way. It is disconnected from everything else. I can ask… more

    2 votes

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14. ability for a caller to select an IVR menu option and receive a text message with a hyperlink to the company website.

    ability for a caller to select an IVR menu option and receive a text message with a hyperlink to the company website where they can receive information on a topic.

    6 votes

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15. Bunching Archived Texts & Better Formatting

    Currently the SMS archiving is mediocre at best. It archives into a selected provider like Google Drive & each text is saved individually in a notepad (unless using a 3rd party integrated archiving solution). In the financial services industry this completely misses the point of archiving. SEC/FINRA standards require an archiving solution that is not editable. It would be really nice to have it saved even as a PDF with clear meta data saved (time stamp, numbers texting, etc.). Along with that, bunching all texts into one PDF that is archived at the end of the day. Meaning if I texted one specific client multiple times that day, that number would have an archived PDF file saved that captures that whole conversation in one doc versus individual documents.

    Currently the SMS archiving is mediocre at best. It archives into a selected provider like Google Drive & each text is saved individually in a notepad (unless using a 3rd party integrated archiving solution). In the financial services industry this completely misses the point of archiving. SEC/FINRA standards require an archiving solution that is not editable. It would be really nice to have it saved even as a PDF with clear meta data saved (time stamp, numbers texting, etc.). Along with that, bunching all texts into one PDF that is archived at the end of the day. Meaning if I… more

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16. Archive Intel Integration Including Everything

    It would be terrific if an integration with Archive Intel could be better than SMS archiving only. It would be nice to be able to have them be able to archive all teams messages, faxes, and other communications. The SMS archive is already great.

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17. Team Message Archive

    There needs to be a much better solution for downloading teams messages. The only option is in the settings and it will download as a .json. Completely useless format for us. Especially since it does not actually archive images/files that are shared. There also needs to be a better option to download all images & files versus right now, its only one at a time. The current archiver for whatever reason, currently does not archive this and that is a complete oversight. Especially for the financial services industry. And to give 3rd party companies easier integration access to this data so that they can archive our firm data.

    There needs to be a much better solution for downloading teams messages. The only option is in the settings and it will download as a .json. Completely useless format for us. Especially since it does not actually archive images/files that are shared. There also needs to be a better option to download all images & files versus right now, its only one at a time. The current archiver for whatever reason, currently does not archive this and that is a complete oversight. Especially for the financial services industry. And to give 3rd party companies easier integration access to this data… more

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18. RingCX unmute author

    Hello RingCX Developer Team.

    Good day. I am sending a feature request to have the Author be unmuted by the Admins in a much easier way. Currently, there is no way to find and change the muted Author, by filtering whether they are muted or not. This is kind of difficult fot tyhe users and Admins to look for any accidentally muted authors.As of this time, the only way to do it is ,checking like specific categories or channel and time the message came in, and they could try and filter by those. This is eating time to search for a muted Author, in which you are to hunt each thread, if it was accidentally muted, not knowing the name of Author, Channel, Time the message came in.

    Hello RingCX Developer Team.

    Good day. I am sending a feature request to have the Author be unmuted by the Admins in a much easier way. Currently, there is no way to find and change the muted Author, by filtering whether they are muted or not. This is kind of difficult fot tyhe users and Admins to look for any accidentally muted authors.As of this time, the only way to do it is ,checking like specific categories or channel and time the message came in, and they could try and filter by those. This is eating time to search for… more

    5 votes

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19. Only allow Voicemail greetings to be changed

    If the screening, greeting, and hold music options are unchecked(under Role), users will not be able to change their voicemail greetings, either on the physical phone or the desktop app. The customer would like their users to be able to change voicemail greetings, but not hold music .

    5 votes

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20. Reply stop option to one particular email/text to stop receiving messages

    Reply stop option to one particular email/text to stop receiving messages

    I want to do is reply STOP to one particular email/text so I stop receiving messages from that one particular number.

    How do I reply to a text in RingCentral?

    2 votes

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