3001 results found
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Enable Print to Fax for Mac on RingCentral Desktop app
We need to enable the print to fax feature on RingCentral App for Mac computer
1 vote -
Customizable Hold Alert Timing and Distinct Alert Tone for Held Calls
I’d like to request enhancements to the user experience related to held calls within the RingCentral system.
Currently, the hold alert (or Hold Recall) timing is set to a default of one minute, with no option to adjust it. I would strongly recommend implementing the ability for users (or administrators) to modify this interval in 30-second increments. This would allow users to better manage reminders based on their workflow and minimize the risk of overlooking calls placed on hold.
Additionally, it would be extremely beneficial to allow users to customize the alert tone for held calls—making it distinct from the…
1 vote -
display number of calls waiting on telephone displays
Add a queue waiting button to phones that can blink when one call is waiting in queue, flash when a definable number of calls greater than 1 are in queue and displays the number of calls in queue when the button is pressed.
1 vote -
include the caller's phone number in the call log details on the mobile app.
The mobile phone details are currently only displaying the name, city, and state, but not the phone number. We need the phone number to be included when viewing the call details on the mobile app.
4 votes -
Automated Transition Plan: Legacy App to RingCentral App
Automated Transition Plan: Legacy App to RingCentral App
- Notification Implementation:
A system-generated notification is triggered when an agent logs into the legacy RingCentral Phone app.
The notification includes:
• Expiration notice: “The Legacy RingCentral Phone app will no longer be supported as of [Date].”• Upgrade benefits: Briefly highlight key benefits of the new app (e.g., enhanced performance, modern UI, advanced features).
• Prompt for Update: “Click Update Now to seamlessly transition to the latest RingCentral App!”
- Seamless Auto-Update Process:
• Upon clicking "Update Now":
Legacy app auto-uninstall: The system automatically removes the legacy app to prevent redundancy.• New…
4 votes -
Last Name then First Name Layout in Contacts
Customer would like to have an option to have the LAST NAME show first before the FIRST NAME. They have 27,000 Contacts that can't be done manually.
3 votes -
Call Recording transription
Ability to transcribe Call recordings in the past. Customer would like to transcribe their previous call recordings.
3 votes -
Company directory on Yealink phones
Access Company Directory on Yealink phones without LDAP configuration
2 votes -
Fax transmission result for failed fax
Customer would like to get more details on the fax transmission result especially if it's a failure, she would like to have a details on why faxes are failed - the factors contributing to failure
1 vote -
Hyperlink to q member
If I choose a user and look at their GROUP MEMBERSHIP section it lists their groups in the form of a hyperlink. Really useful should I want to jump straight to the queue.
But when in a Queue and looking at the CALL HANDLING section, the members are listed in text only.Would be great if they were listed as hyperlinks allowing me to make the jump in the other direction.
1 vote -
The customer desires the ability to customize the speed of the greeting message, specifically by adjusting the beats per second.
The customer desires the ability to customize the speed of the greeting message, specifically by adjusting the beats per second.
1 vote -
Granular Custom Role. Would like to only grant for the users to be able to change the forwarding to selected people.
Granular Custom Role. Would like to only grant for the users to be able to change the forwarding to selected people.
1 vote -
More Specific Instructions on External Shared Contacts Directory
The instructions should also include what areas need to be filled out, and the format of every entry to be entered. There should even be a sample entry on the file to follow.
3 votes -
Separate window pop-up
When on a current call and an incoming call pop up, there should be a separate window pop-up.
7 votes -
uploads
The ability to do a mass upload of new department codes via import templates. we have over 600 users and this would be very helpful.
1 vote -
Images category within folders under Message on mobile app
In the desktop version under "Messages" each folder has a quick sort of: Pinned, Files, Images, Tasks, Links, Notes, Events, Code Snippets, and Apps. On the mobile version only Files, Pinned, Tasks, Events, Notes, Links are available. I need Images to be available on mobile as well as desktop.
1 vote -
Images category within folders under Message on mobile app
In the desktop version under "Messages" each folder has a quick sort of: Pinned, Files, Images, Tasks, Links, Notes, Events, Code Snippets, and Apps. On the mobile version only Files, Pinned, Tasks, Events, Notes, Links are available. I need Images to be available on mobile as well as desktop.
1 vote -
RingCentral greeting for Google voice
Customer wants us to include the RingCentral greeting for Linked RC numbers in Google voice. Right now, by default, the Google voice greeting is being played.
The Call forwarding option for Google voice is not working, as they need to add the contacts manually to make that work.1 vote -
Completed Port in's
Ability to see the completed port in request from the Admin portal
5 votes -
Archive conversations PLEASE.
My list of text messages is ridiculously long and it's getting harder to find conversations im looking for. Please add the archive feature.
2 votes
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