2993 results found
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retrieve failed to record call recordings
customer would like to be able to retrieve a call that failed to record. Their should be an option in our database to automatically record calls
4 votes -
Provide a detailed explanation of the failed fax transmission caused by the encrypted attachment
It would be helpful to provide a more detailed explanation regarding the failed faxing due to the encrypted attachment. This will help us confirm whether the file could not be opened earlier.
2 votes -
themes
Additional THEMES Option for performance report
1 vote -
Free trial to add device testing the deskphone
Customer is requesting to be allowed to add device and provisioned deskphone without paying to test the deskphone they will be using and check the service as well.
1 vote -
RingSense for CX Quality Average
Looking for a way to calculate a monthly average in RingSense, is this possible? For example, if there are 10 calls recorded, say March 1st to March 30th, add the total scores, divide by the 10 calls, and that would give you the monthly average score.
1 vote -
Request for Faster Sync Between Live Reports and Call Logs
Currently, there is a delay of 15-60 minutes for live reports to update after a call is logged, which causes discrepancies between the live dashboard and the call logs. A feature to enable a faster or manual sync between these reports would improve real-time accuracy and convenience for teams actively monitoring the live dashboard.
1 vote -
ISP Connection Log
User wants to have/implement 'ISP Connection Log' to monitor their system.
1 vote -
Certification of Firmware Version 12-1-1 for Improved Speed Dial Functionality on Cisco 8800 Series
I’d like to propose certifying firmware version 12-1-1 to enhance the speed dial functionality on Cisco 8800 series phones.
Currently, when configuring a speed dial on a Cisco 8851—whether through the home screen by pressing and holding an available line key or via Settings > Phone > Speed Dial—the speed dial entries do not appear on the home screen. Instead, they are only accessible through Settings > Phone > Speed Dials.
Upon review, this functionality is available on firmware version 12-1-1, which is not yet certified by RingCentral. The currently supported version is 12-0-1 (12-0-1MPP0001-245).
Certifying firmware 12-1-1 would provide…
1 vote -
Ability to reset an extension.
Ability to reset an extension to reuse it for the new user,
5 votes -
Block notifications on Add Call Queues in Bulk
When adding call queues in bulk, have a choice to not send template applied notifications to the Queue Managers being imported. Currently when queues are imported, anyone assigned as a Queue Manager is notified a template was applied. This produces a lot of emails to a client when a new system is being setup. The message when completing the import process only mentions the Super Admin and anyone else designated will be notified, not the Queue Managers.
1 vote -
Park Location Feature in RingCentral App
Park Location feature should be available in both desktop and mobile app where users can toggle it off and on
1 vote -
call/sms participators for management roles
Instead of limited Shared Lines function, RC at least should have call/sms participators for management roles. There should be collab folder for calls, sms and faxes for all team members to reach out and be able to take actions on behalf of their managers, if they are assigned correct permission or added to correct user group.
1 vote -
device storage option for faster data fetching for SMS
device storage option for faster data fetching for SMS
3 votes -
Automatically warn people of possible upcoming weather conditions using SMS
I am being asked if the RingCentral platform could be a messaging application to warn people of possible upcoming weather conditions. To send an alert via text and or email. Also, if it could include personal numbers and emails. I would need to know the cost of something like this per month and per message if applicable. Could there be a group made to send it as well. Lastly, if it would require a manual add of each device/number/email.
I understand that there are some roadblocks when it comes to text messages which has SPAM legislation in place, I just…
3 votes -
Automatic Feature for Enabling Automatic Call Recording for Users
Customer would like a feature that allows users to be automatically enabled for Automatic call recording without needing to do it manually.
7 votes -
Add multiple statuses in RC app
Currently have three status options available: do not disturb, available, and invisible. It would be great if we could have different statuses like lunch, break, and unavailable notes (ACW). Having these additional options would help us manage our agents' time more effectively.
1 vote -
Ability to log in to the App/Admin Portal without asking for log in confirmation via email
As a customer whose handling multiple accounts, it is convenient for them to use a dummy email especially if the email has been used or if the admin does not allow personal email. After setting up the credentials by the admin, users would try to log into their account however, as since its their first time to log in, it always ask them to check email to confirm the log in without asking for the password they have set for the user. Customer would like this to be disabled since they have already set up password, pin and security question…
1 vote -
Set MSI file for Ring Central Teams Plugin to automatically elevate to Administrator
Currently, the MSI file for installing the MS Teams Ring Central Plugin can trigger a request for Administrator elevation in order to complete the installation. If the MSI could be set to automatically elevate to Administrator to smooth out the installation process that would be great. I was able to implement this change in my own administration by wrapping the .EXE installer for the plugin in to an MSI package and forcing the MSI package to elevate - which resulted in a seamless installation process that required 1 click to complete and did NOT require elevation.
The issue with "wrapping"…
1 vote -
Manage Ques back for individuals
The manage ques that were on the desktop app is no longer there. I am a member of 3 ques and one I am in once a day for 30 minutes. If I choose to toggle so I dont accept que calls then that stops the other two that I am in all day. The capability of being able for each user to manage was the best. Our Admin people are not always able to monitor and change.
1 vote -
upgrade limited extension to a RingEX licenses
Have the ability to upgrade limited extension to a RingEX license without having to delete it and rebuild it with a full license.
1 vote
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