6040 results found
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Add "All" Option Back to the Site Filter Within the "Users with Extensions" Page in Service Web
The customer would like to be able to filter by "All" sites within the Sites filter in the "Users with Extensions" page in Service Web. For example, when trying to filter for users who are in a Not Activated status, customers were previously able to select "All" sites and then deselect sites they know to have no inactive users. Customers with a large amount of sites would greatly benefit from this filter option rather than having to manually select sites individually.
22 votes -
Allow All Contact Fields to be Searchable in the Glip/Jupiter/MVP App
Allow All Contact Fields to be Searchable within the Glip/Jupiter/MVP App. Example: The Company Field is Not Searchable from the Search Field or Filter Field.
19 votes -
Integrate to Vagaro appt scheduling software when calls come in to bring up client info to book appt
Vagaro has 100s of thousands users ... when a caller calls the front desk to make an appt, the call could be linked to the existing clients record
2 votes -
Pause playing media when answering line
Looking to automatically pause Spotify app when answering a call. Would be great for other apps and browser sounds Youtube, pandora, etc.
2 votes -
Geofencing RC status
Set up geofencing so that upon returning to warehouse/ place of business automatically put yourself available or unavailable upon leaving geofenced area
2 votes -
Sync the Language preference in the Admin Portal to the RingCentral App
It is much better if the Language we set in the Admin Portal will sync in the RingCentral application without changing the Language of the computer.
1 vote -
a notification when the queue is full before it will transfer to the right call queue member
The customer wants a notification when the queue is
full before it will transfer to the right call queue member using RC desktop app and Rc Mobile app1 vote -
Text Preview
Show more preview text like in the phone desktop version. I want to be able to read almost all the text before I open it up. We have multiple people monitoring our main phone number and it would be easier to know if a text pertains to that person before they open the text to read it fully.
1 vote -
ability to receive a notification before the data will be deleted from ringcentral server
So that the customer's will be notified or will have an idea why they can no longer search a specific file (faxes/calls etc).
2 votes -
Don't need to manual provision the device even the device was purchased outside RingCentral
Don't need to manual provision the device even the device was purchased outside RingCentral
3 votes -
Custom modification of extension permissions in Admin Portal
Creating a custom role for permission sets to start as a base is painstaking if an Admin only needs to change a minor permission on a user's permission set. Especially if it is only for one user and is not something that you need a custom role template created for that may not be applied to multiple users. Maybe a modify button under roles/permissions that offers an option to select or deselect individual permissions and Include the functionality of permission dependancies. This would be an awesome addition that would reduce the time it takes to modify extension permissions and would…
4 votes -
RingCentral Call Queue Should Receive All Text Messages, Calls, Faxes, Emails, Etc.
This is to better the customer experience. If you are assigned to the call queue, there shoul be 1 communication channel for all customers helped in that call queue so nothing is dropped during the customer experience.
6 votes -
integrate with Clixlo
I want to integrate RingCentral with Clixlo. This could add all fo my contacts easily from my CRM - Clixlo to RingCentral and allow Clixlo to use my number for automated texting in Clixlo workflows. Currently, I have to use Twilio to text through Clixlo.
1 vote -
Use fingerprint or face id to login on phones
It would be nice to be able to log into RingCentral using Face ID or fingerprint on iPhones. Similar login on android would be helpful as well.
27 votes -
adding auto sms bot to main company number
hi it would be a great idea to add auto sms response bot to main company number as it is only limited to direct lines.
12 votes -
Add Admin option to change Availability Status for Users
I discovered that there isn't a way currently to adjust our employee availability in the Admin Portal. This would be nice in cases where employees call out sick and we can move their availability as Admins to "Invisible". It helps us see who is actually available or not with busy phones.
3 votes -
External Number on Presence
We want to add Speed Dials to External Contacts to the HUD and Presence from the Softphone portal that can translate to the physical phone. Right now manually adding external speed dial is time consuming.
23 votes -
block the faxing on the main number.
Customer would like to block the fax message on the main number but not including SMS and calls.
7 votes -
Customization of the error message of failed SMS
Users should have the ability to customize the error message if somebody will send a text message to their number and that number is not sms capable or cannot receive text. for example, an error message can be. "This number cannot receive text" rather than just message failed because it gives a negative connotation to the company's number.
4 votes -
Bulk Update for Emergency Response Locations
To update the ERLs for all users in one go through the admin portal.
4 votes
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