2971 results found
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admin to change profile picture
Resetting Profile Picture/Avatar as Administrator
As an administrator of RingCentral in our environment, we regularly have new users who are assigned an existing RingCentral account that belonged to an old employee, because it is much easier than deleting/re-creating for every termination or new user.
In some instances, the old employee will have set their profile picture, and there is seemingly no way for us to reset this without logging into their RingCentral account (or having them do it themselves).
I have done research, and couldn't find a way to reset a user's picture from the Admin/Service portal. Is there any…
6 votes -
Specific Error Message on Fax
Customer would like for our system to specify the error when not being able to send a fax.
3 votes -
Wants to see the dial pad in the center of the screen
The user desires to have the dial pad displayed in the center of the screen, rather than having to click on the dial pad icon located in the upper right corner. Downgrading the app to the previous version is not a viable solution, as it will automatically upgrade to the new version after a few months.
6 votes -
Multiple Hold Music Files for same Call Queue
We utilize a recorded script to inform callers on various product offerings and backstory of our company. We would like to implement a feature that allows for the randomization of different hold music files. This would ensure that various parts of the messaging are played, providing a more varied experience for callers. This is especially helpful for repeat visitors.
1 vote -
Multiple Hold Music Files for same Call Queue
We utilize a recorded script to inform callers on various product offerings and backstory of our company. We would like to implement a feature that allows for the randomization of different hold music files. This would ensure that various parts of the messaging are played, providing a more varied experience for callers. This is especially helpful for repeat visitors.
1 vote -
Super Admin to view and edit the workspace on his end.
The client wanted to have an option to view and edit his employees with RingCentral workspace on his end.
1 vote -
New message app icon
Currently the app icon in the taskbar will show a little red dot at the top corner if there's a new notification. This can mean anything - a missed call, new voicemail, message, etc.
It would be really helpful if there could be a different way to indicate new 'message only' notifications. Something like a chat bubble icon that could be visible from the taskbar so it's visible at quick glance.
1 vote -
1 vote
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This issue still exists for me. Please direct me to the options in ringcentral.com Queue Mngm settings if issue was settled in 2022-2023.
This issue still exists for me. Please direct me to the options in ringcentral.com Queue Mngm settings if issue was settled in 2022-2023. ..a daily frustration. We need it as an option in settings, being able to choose on our own the time limit. I personally need more time for my RC website screen to stay posted while I work. I'm willing to accept limitations but logging in every 10-15 mins is ridiculous. I just need to keep it open on my screen for much longer than it allows. Please see the importance of Call Queue Management visibility from a…
1 vote -
Export all the limited extensions from the Admin portal to the Standard address book (Contact Center).
The customer would like to export all the limited extensions from the Admin portal to the Standard address book (Contact Center).
7 votes -
Assign an external number for IVR menu
Customer wants to add an IVR menu but the direct number that's going to be assign to that specific IVR menu is an external or coming from a third party carrier (eg. TMobile)
3 votes -
Multi site number view
A feature in to view the numbers assigned in a multi-site without searching for the site number for easier view access in the web portal
3 votes -
Call Logs and Recording Deport
The ability to generate and export a report containing both call logs and call recordings in a single file.
1 vote -
Blocked Caller ID For Faxing
Option to send fax using the blocked caller ID and show the email notification the sender as anonymous as well.
1 vote -
Setting Schedules on Limited Extensions
Customer are using Yealink phones
We have a few common area phones that are currently set up as Limited Extensions. We are trying to find a way to apply schedules to these phones if possible. We only want the phones to be active from 5:30pm to 10:00pm. Any time prior to that, the phones should NOT be able to make phone calls.
2 votes -
Mark Voicemail as Private
Similar to marking a voicemail as urgent after recording it, enable an option to mark a voicemail as private. This would disable the ability to forward the voicemail to another user, disable downloading the message from the mobile/desktop app, disable transcription, disable voicemail to email as an attachment, and disable voicemail transcription to email.
2 votes -
Make a feature that sends numbers straight to voicemail if they call back to back in a short duration of time
Basically if somebody keeps “spam “calling you back to back to back and doesn’t leave a voicemail essentially the message will say you have called too many times or attempted to call too many times in a short duration please try again later. Just so that way people stop spam calling over and over again without having to block their number.
1 vote -
Greeting recording using calling option for RC app endpoints
Currently we have a limitation of recording greetings using "call to a number" option. When the call is placed to an internal number in the account with user using RC app as endpoint, the call to record announcement will not get connected. This works currently only if the user has a direct number assigned or if a hardphone is used. Could you please consider this feature, so that a announcement recording also using Jupiter app via Call feature is possible?
2 votes -
Disable the option to enter an extension while the prompt is playing
Disable the option to enter an extension while the prompt is playing.
The customer wanted to have the option to disable the option to enter an extension while the prompt was playing to avoid routing the call to a different extension.
3 votes -
Call Catcher - alternative to voicemail
- Customer wants to give callers the option to send their number to them via SMS if you don't answer their call.
3 votes
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