1488 results found
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Add back the ability to mute and turn off camera for all when scheduling.
A while back, we lost the ability to toggle a button to mute and turn off camera for all in the scheduler. I was given a link to a site that will allow me to use those features, but it is a nightmare to use. It will not work with my desktop Outlook. It opens the web version and I have to change the time zone for every meeting.
The meetings that I schedule average about 70 users so I go through that work-around to reduce the interruptions in those meetings. Keeping up with it in a live meeting is…
1 vote -
Feature Request – Call Reporting and AI Transcript Analysis
The customer is requesting the ability to generate two separate reports:
A report showing calls that were answered within 90 seconds.
A report identifying calls that were not answered within 90 seconds.
Additionally, the customer would like to know whether RingCentral offers any AI-powered tools or reporting capabilities that can analyze call transcripts, such as identifying trends, summarizing conversations, or evaluating call content.
The customer would like these capabilities to improve call performance monitoring and gain actionable insights from their call transcripts.
1 vote -
Enable Call Queue Forwarding Management in the RingCentral Mobile App
Customer Request:
The customer recently configured several users with Agent Management and Forwarding permissions for a new Call Queue.These users are able to access and use the Call Queue forwarding option through the RingCentral website/browser. However, they are unable to locate or access the same Call Queue forwarding functionality through the RingCentral mobile application.
The customer would like the ability for authorized users to manage Call Queue forwarding directly from the mobile app without needing to access the web or desktop application.
Requested Functionality:
Allow users with the appropriate Agent Management and Forwarding permissions to access Call Queue forwarding…
1 vote -
Sending invite by email for RingCentral video
It will be more convenient to have an option to send invite through email so that it will generate a template with the invite link instead of copying the link only and creating the email manually
3 votes -
Automatic SMS Notification After Voicemail
The customer is requesting the ability to automatically send an SMS notification to a caller after they leave a voicemail.
The requested functionality would apply when an inbound call is routed to voicemail, whether the voicemail is associated with:
An individual user
A call queue
A standalone voicemail
Once the caller leaves a voicemail, the system would automatically send an SMS confirming that the voicemail was received.
Example SMS:
“Thank you for your voicemail. We have received your message, and someone will contact you as soon as possible.”
Alternatively, the customer would like the option to send a simple notification…
1 vote -
Display Outbound Call and Call Recording Script Across All App Screens
The customer is requesting a feature enhancement to the RingCentral application that enables the outbound call and call recording compliance script to be persistently displayed across all screens within the application. The customer requires this message to remain continuously visible to all users throughout their use of the platform, not limited to call initiation or active call states, in order to support internal compliance, regulatory requirements, and employee awareness. This enhancement would ensure that all users are consistently reminded of the organization’s outbound calling and call recording policies while navigating any section of the RingCentral application.
3 votes -
Ability to block specific inbound phone numbers at the entire RingCentral tenant/site level, preventing unwanted inbound calls and SMS
Customer is requesting the ability to block specific inbound phone numbers at the entire RingCentral tenant/site level, preventing unwanted inbound calls and SMS from reaching any users.
Customer has a Super Admin role but does not see an option to configure a tenant-wide block list. They also noted that the Call Analytics dashboard provides a “Block” option for individual records, but there is no clear confirmation or centralized view showing which numbers have been blocked.
Customer would like a centralized and clearly identifiable method to block phone numbers across the entire tenant/site for both inbound calls and text messages.
1 vote -
Request is to not ring the CQ agents after pressing "Ignore" button even if the CQ ring settings is set to Simultaneous.
Request is to not ring the CQ agents after pressing "Ignore" button even if the CQ ring settings is set to Simultaneous.
4 votes -
Global video meeting settings for common external facing client work
For context our work deals with family dispute resolution. There are options built into the video meeting but these should be a global option. i.e. chat can be disabled for everyone ~ only private to host, no reactions allowed, no screen sharing etc. Very common settings for client facing work and very annoying to have to change every meeting plus forgetting to do so for every meeting has the potential to run into privacy/confidentiality issues, runs the risk of clients messaging one another who might have court orders (maybe not so much of a risk if they are kept in…
1 vote -
Require Re-Admittance for Participants Rejoining via Personal Meeting ID or Link
Description:
Currently, when using a personal meeting link or personal meeting ID, participants who have previously joined a meeting can rejoin automatically without being admitted, even if the host has locked the meeting.We would like to request a feature enhancement that ensures all participants—regardless of prior attendance—are required to be admitted by the host when rejoining a meeting using the same personal meeting link or ID.
This improvement would enhance meeting security, prevent unintended re-entry, and give hosts full control over who joins each session.
Use Case / Benefit:
Prevents unauthorized re-entry to sensitive or private meetings.
Gives hosts…4 votes -
Allow Removed Participants to Rejoin a RingCentral Video Meeting
Currently, when a participant is removed from a RingCentral Video meeting by the host/admin, attempting to rejoin using the same meeting link results in an error such as “You were removed by the admin.”
Request an account/meeting setting that allows hosts or administrators to choose whether removed participants are permitted to rejoin using the original meeting link.
This would be useful when a participant is accidentally removed, temporarily disconnected, or removed for troubleshooting rather than permanently banned from the meeting.
1 vote -
Dial by Phone in RCV
We want to have the feature back where we can Dial By Phone invite through RCV. It was a very useful tool and losing it made it hard to adjust with people having to click on the link first before joining
3 votes -
Hide Participant names in "Disconnected" section
I propose to automatically hide participant names in the "disconnected" section of the Participant area of RC, to prevent HIPPA violation. I use Ring Central for psychiatric appointments. When a participant (patient in my case) leaves the room or I end the meeting, the participants name then automatically moves into the "disconnected" section. When I accept my next patient from the waiting room, the previous patient's name continues to stay in the "disconnected" section. To prevent HIPPA violation, you have to fully exit out of the application completely and log back in.
1 vote -
make the Join button as large as the Start and Schedule buttons in the Video section of the RingCentral app.
Make the Join button as large as the Start and Schedule buttons in the Video section of the RingCentral application. With the last update, the Join button moved, has a light-gray color that makes it difficult to see, and is pretty small. It is difficult to find, especially for new users when you are trying to direct them to join an existing meeting.
1 vote -
MMS for Toll-free numbers
Other carriers are supporting MMS for TFN (Toll-Free Numbers). I would like RingCentral to also support MMS for TFN.
4 votes -
1 vote
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Let us have note taking capability AND let us link to our Outlook calendar!
Let us have note taking capability AND let us link to our Outlook calendar!
I also want my meeting to pop out in a smaller individual video window like it did before.
Allstate agency
1 vote -
Unified Voicemail Greeting Synchronization
Introduce a toggle that allows users to automatically sync their After Hours voicemail greeting with their Work Hours recording. This eliminates the need to manually upload the same file to two separate schedules, preventing mismatched messaging and reducing redundant administrative work for users who prefer a consistent voicemail experience 24/7.
2 votes -
ability to hide Webinar from RC app
Ability to hide Webinar from RC Desktop app. Our company has a dedicated A/V team and we would like to hide the Webinar app from the Desktop Plugin.
1 vote -
1 vote
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