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1396 results found

  1. Add ability to remove "How was your meeting experience" survey when a meeting ends in RCV

    7 votes
    New  ·  0 comments  ·  Video Meetings (RCV)  ·  Admin →
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  2. The Ability to adjust how the AI determines the users gender if they are a "He" or as "She", this will help them address the agents correctly.

    1 vote
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  3. When a user joins a meeting via telephone, the number is displayed as their identity. This can be edited to display a name, which is fantastic.

    It would be awesome if RingCentral could remember the custom name associated with that phone number for future meetings. This would keep the admin from continually changing the names each meeting for repeat participants.

    2 votes
    New  ·  0 comments  ·  Video Meetings (RCV)  ·  Admin →
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  4. You can create a Personal Meeting ID for a user. Is there a way to create a custom meeting ID for a RincCentral Room being used in a conference room? You can do it with RingCetnral Meetings, the old version. But I can't find it for RingCentral Rooms in the admin panel.

    5 votes
    New  ·  0 comments  ·  Rooms  ·  Admin →
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  5. The ability when meeting with multiple people via the video feature to attach files within the meeting structure OR via chat (Like Microsoft Teams) so that everyone in the meeting can download and view the document.

    1 vote
    New  ·  0 comments  ·  Video Meetings (RCV)  ·  Admin →
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  6. In RingEX, we currently only have the ability to translate a message when composing it. However, I would like to suggest the following feature ideas for future consideration:

    1. The ability to translate an inbound message in RingEX. Currently, the only option is to copy and paste the message into Google Translate or a similar tool.

    2. When we have bidirectional translation, I would like to suggest automatically translating a message when it is in a language different from the recipient's language (based on the user's regional settings in RingEX).

    3. For the automatic translation suggestion mentioned above in 2, I propose adding…

    20 votes
    New  ·  4 comments  ·  Accessibility  ·  Admin →
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  7. The join links are very lengthy and with the random letters and numbers, it makes them look not so legit. Having the ability to customize the join link like we can with personal meetings would be great!

    1 vote
    New  ·  0 comments  ·  Webinar  ·  Admin →
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  8. We would like to have all IP Addresses captured for all attendees to the video meeting for security purposes. Thank you

    2 votes
    New  ·  1 comment  ·  Video Meetings (RCV)  ·  Admin →
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  9. Currently, the default setting for recorded meetings/videos is tiled. The customer desires the capability to edit this format, allowing them to enlarge or focus on the main tile featuring the speaker, host, or presentation.

    5 votes
    New  ·  1 comment  ·  Video Meetings (RCV)  ·  Admin →
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  10. The customer is seeking an option to maintain logs that indicate their participation or presence in a meeting.

    2 votes
    New  ·  0 comments  ·  Video Meetings (RCV)  ·  Admin →
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  11. My video call meeting can't save transcriptions and summary if it's not recorded. We want the transcription and summary without having to record the video meeting.

    1 vote
    New  ·  0 comments  ·  Video Meetings (RCV)  ·  Admin →
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  12. Fax Notification OFF when app is signed out

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  13. Introduce a feature in chat applications that allows users to draft and schedule messages to be sent at a specific time in the future. When scheduling, users should be able to see the recipient’s local time converted into their own timezone, ensuring the message arrives during the recipient’s suitable working hours. This helps avoid sending messages late at night or during off-hours for people in different regions, while also ensuring important thoughts or reminders are not forgotten.

    1 vote
    New  ·  0 comments  ·  Video Meetings (RCV)  ·  Admin →
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  14. As an organizer who is not able to attend the scheduled meeting I should be able to assign the organizer role to a different user

    2 votes
    New  ·  0 comments  ·  Video Meetings (RCV)  ·  Admin →
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  15. To improve the user experience for both hosts and attendees, we recommend adding a default reminder of 15 minutes before the session begins to the calendar invitations generated for webinars. Currently, the calendar invites do not include any reminder, which can lead to users forgetting or missing the session. By implementing this change, attendees will receive a timely reminder, increasing attendance and reducing the likelihood of missed sessions. This feature can be set as a default but should also remain customizable for those who prefer to modify or remove the reminder as needed.

    4 votes
    New  ·  1 comment  ·  Webinar  ·  Admin →
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  16. Add ability to turn off chat for meetings and video calls when not necessary/will be distracting.

    1 vote
    New  ·  0 comments  ·  Video Meetings (RCV)  ·  Admin →
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  17. I'd like to have ringcentral to have the capability after the phone call it automatically generates a survey for this phone call and for that extension.

    Example ext. 101 receives the call after that call ringcentral will send an email to the customer for the experience for that representative

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  18. The reason for this request is that it seems unrealistic to have to close all other programs in order to have a RC video call work. One of the video attendees said if they attend a Zoom meeting, it is fine. I’m sure the issue is related to computer resources, but I am surprised there would be such a large difference between zoom and RC. We need to have Ring Central Video function like Zoon and not be so resource intensive.

    51 votes
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  19. Some faxes are being received on a user mailbox. So when checked voicemails on user access, faxes are read as VM and it adds up on the mailbox storage. It would be better if we have a separate room for voicemail and faxes.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  20. We currently deploy the RingCentral (RingEx) App using the .msi installer to manually push updates to our employees from our internal server.

    We’d like to request a feature that provides visibility or notifications when the installed version is nearing expiration. This would allow us to proactively update and push a newer version, ensuring minimal disruption and maintaining app compatibility.

    Having an option to either check version validity or receive alerts would be highly beneficial for managing deployments at scale.

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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