1491 results found
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Automatic callback for calls during after hours
It would be nice for an automatic call back to be made by the system to those numbers who dialed the company's main number during after hours
1 vote -
sms logo for toll free number
ability to add logo or picture to the sms using a toll free number
1 vote -
Dial by Phone in RCV
We want to have the feature back where we can Dial By Phone invite through RCV. It was a very useful tool and losing it made it hard to adjust with people having to click on the link first before joining
3 votes -
Restore “Invite by Phone” Option in RingCentral Video
Recently the "invite by phone" no longer appears in RingCentral Video.
The customer would like to have it back as an option.1 vote -
Option to Revert RingCentral Video Scheduling Workflow
Request Summary:
The customer has expressed a preference for the previous scheduling workflow and would like to have an option within the RingCentral app to revert to the old method of scheduling meetings.Details:
The recent update introduced changes to how RingCentral Video meetings are scheduled.
The customer finds the previous workflow more intuitive and efficient for their use case.
They are requesting flexibility in the form of a toggle or setting that would allow users to switch between the new and old scheduling experiences.Business Impact:
Providing an option to revert or toggle between workflows could improve user satisfaction,…5 votes -
Failed video recording
Option to retrieve corrupted files for video meetings.
1 vote -
Bring back the auto download chat option
Prior to the recent update (some time around end of March/beginning of April for me) there was an option in the meeting chat to have the chat auto download once the meeting had finished. This option has since been removed and the chats no longer auto download. Please bring this back as an option.
1 vote -
Integration for Enguard HIPAA-Compliant Email & Calendar
We are requesting a native integration or a secure API bridge for Enguard. This would allow:
Calendar Syncing: RingCentral to read Enguard calendar events so that scheduled meeting times automatically populate on the "Join" page and the "Upcoming" tab within the RingCentral app.
Enhanced HIPAA Workflow: Users in the medical field could remain within their secure email environment (Enguard) while still enjoying the automated scheduling features RingCentral provides to users of less secure platforms.
Manual workarounds (copying/pasting links and manually typing dates into emails) increase the risk of human error and provide a less professional experience for patients. As HIPAA…
1 vote -
Request is to not ring the CQ agents after pressing "Ignore" button even if the CQ ring settings is set to Simultaneous.
Request is to not ring the CQ agents after pressing "Ignore" button even if the CQ ring settings is set to Simultaneous.
4 votes -
Visual indicator for when saved recordings in the RC app have been shared (via link, etc.)
When you are viewing saved recordings in the RC App (under Video -> Recordings), there is the ability to share those recordings (using the "Share Materials" button for the highlighted recording). You can share them as a link. But then later on, when you go back to viewing the list of saved recordings, there is no easy way (such as a visual indicator in the list of saved recordings) to see which have been shared (via link, etc.). This is something that should exist (example: it exists in OneDrive when you share a file or folder).
1 vote -
RCV - Option to use Whiteboard in RingCentral Desktop app
After the recent RCV updates, the option to use Whiteboard is no longer available. Hopefully, the option will return in the desktop app version.
1 vote -
We need the ability to Delete Video Invitations, Block Video Invitations, and Flag Video Invitations as SPAM
Recently I am receiving a steady flow of fraudulent scams in the form of Video Invitations under the Video tab of the Ring Central App. These invitations are originating from Ring Central Subscribers who are abusing the system to put fraudulent messages in front of your customers.
Yet the Video invitation queue offers no ability to edit the list - no delete, no blocking, and most important, no flagging as spam.
Without any ability to edit the invitation list we are bothered by alerts on our devices from these scammers invitations. There is no way to stop these notifications without…
1 vote -
Allow Participants To Allow Camera And Audio Settings Before Starting Meetings And Keep Them On
I do a lot of telemedicine video visits, and I have noticed that too many of my patients struggle with getting their audio set up and/or allowing the video to run. As a result, when I allow them to join the meeting, we often spend (waste) 5 minutes for technical reasons and this reduces the time for the actual appointment conversation. It would be nice if they can allow their camera and audio before they join and those settings stay set so they do not have to fumble with them again after they join.
2 votes -
Require Re-Admittance for Participants Rejoining via Personal Meeting ID or Link
Description:
Currently, when using a personal meeting link or personal meeting ID, participants who have previously joined a meeting can rejoin automatically without being admitted, even if the host has locked the meeting.We would like to request a feature enhancement that ensures all participants—regardless of prior attendance—are required to be admitted by the host when rejoining a meeting using the same personal meeting link or ID.
This improvement would enhance meeting security, prevent unintended re-entry, and give hosts full control over who joins each session.
Use Case / Benefit:
Prevents unauthorized re-entry to sensitive or private meetings.
Gives hosts…3 votes -
Ability to Toggle the "All-new RingCentral Video Meetings" Feature Account-Wide
Current Behavior:
The "All-new RingCentral Video Meetings" feature is currently in beta and can only be enabled or disabled on a per-user basis.
Requested Enhancement:
Provide administrators with the ability to enable or disable the "All-new RingCentral Video Meetings" feature at the account level, allowing the setting to be applied to all users simultaneously.
1 vote -
Video Recording Visibility for Admins
Currently, direct access to other users’ video meeting recordings is not available under standard permissions.
There are use cases where authorized access to these recordings is necessary. It would be helpful to have an option for admins (or designated roles) to view or manage recordings across users.
Suggested Solution:
Add admin-level permissions to access user recordings
Allow role-based access control for recordings
Provide a centralized recording management featureThis would improve flexibility and support important internal workflows while maintaining proper access control.
2 votes -
Post Video Meeting (RCV) Redirecting Link
This is regarding Case #31106785.
The customer reported that third-party participants who join their personal video meetings via shared links are being redirected to the RingCentral video meeting with the AI sales page after exiting the session.
The customer would like to inquire whether it is possible to customize this behavior, specifically to redirect participants to their own business website instead of the default RingCentral page.
4 votes -
Ability to have the option to manualy delete the upcoming video meeting.
Ability to manually delete an upcoming video meeting as an optional feature.
1 vote -
Enable self-muting shortcut
Enable self-muting using the space bar or another keyboard shortcut for easier access, rather than solely clicking the microphone icon.
1 vote -
ringcentral video meeting
Need to have the saved video under meeting to show on filmstrip or speaker view. When tested under mobile app, the saved video under filmstrip view showed it still on Gallery view.
1 vote
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