1488 results found
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RCV Background for ARM-based Copilot+ PC
The customer requested to include the RingCentral Video Meeting Background feature to be available again on ARM-based PC it used to be available but no longer appearing.
Processor: Snapdragon(R) X 10-core X1P64100 (Qualcomm's ARM processor architecture) System type: 64-bit operating system, ARM-based processor Device: Microsoft Surface Laptop, 7th Edition (Copilot+ PC running Windows on ARM)
1 vote -
Detailed report for Meetings
option to generate a detailed report for the performance report for RCV , like when the agent step away from the camera if the camera is enable , or when they left the meeting to take lunch and comeback.
1 vote -
Add back the ability to mute and turn off camera for all when scheduling.
A while back, we lost the ability to toggle a button to mute and turn off camera for all in the scheduler. I was given a link to a site that will allow me to use those features, but it is a nightmare to use. It will not work with my desktop Outlook. It opens the web version and I have to change the time zone for every meeting.
The meetings that I schedule average about 70 users so I go through that work-around to reduce the interruptions in those meetings. Keeping up with it in a live meeting is…
1 vote -
Feature Request – Call Reporting and AI Transcript Analysis
The customer is requesting the ability to generate two separate reports:
A report showing calls that were answered within 90 seconds.
A report identifying calls that were not answered within 90 seconds.
Additionally, the customer would like to know whether RingCentral offers any AI-powered tools or reporting capabilities that can analyze call transcripts, such as identifying trends, summarizing conversations, or evaluating call content.
The customer would like these capabilities to improve call performance monitoring and gain actionable insights from their call transcripts.
1 vote -
Support Native SIP Video Calling for Extension-to-Extension Hardware Intercoms
Use Case / Business Need:
We need the ability to receive live video feeds directly during extension-to-extension calls initiated by 3rd-party SIP video door intercoms (e.g., Axis, DoorBird, CyberData, Grandstream).
Current Limitation:
Currently, when a visitor presses the intercom button, RingCentral only routes the audio call to our extensions or desk phones. To view video, staff must use a separate manufacturer app or browser window alongside the RingCentral audio call.
Requested Feature:
Enable native SIP video stream negotiation (e.g., H.264/RTSP over SIP) for extension-to-extension calls so that video intercoms can transmit live video directly to compatible desk phones or the…
5 votes -
Enable Call Queue Forwarding Management in the RingCentral Mobile App
Customer Request:
The customer recently configured several users with Agent Management and Forwarding permissions for a new Call Queue.These users are able to access and use the Call Queue forwarding option through the RingCentral website/browser. However, they are unable to locate or access the same Call Queue forwarding functionality through the RingCentral mobile application.
The customer would like the ability for authorized users to manage Call Queue forwarding directly from the mobile app without needing to access the web or desktop application.
Requested Functionality:
Allow users with the appropriate Agent Management and Forwarding permissions to access Call Queue forwarding…
1 vote -
Automatic SMS Notification After Voicemail
The customer is requesting the ability to automatically send an SMS notification to a caller after they leave a voicemail.
The requested functionality would apply when an inbound call is routed to voicemail, whether the voicemail is associated with:
An individual user
A call queue
A standalone voicemail
Once the caller leaves a voicemail, the system would automatically send an SMS confirming that the voicemail was received.
Example SMS:
“Thank you for your voicemail. We have received your message, and someone will contact you as soon as possible.”
Alternatively, the customer would like the option to send a simple notification…
1 vote -
Ability to block specific inbound phone numbers at the entire RingCentral tenant/site level, preventing unwanted inbound calls and SMS
Customer is requesting the ability to block specific inbound phone numbers at the entire RingCentral tenant/site level, preventing unwanted inbound calls and SMS from reaching any users.
Customer has a Super Admin role but does not see an option to configure a tenant-wide block list. They also noted that the Call Analytics dashboard provides a “Block” option for individual records, but there is no clear confirmation or centralized view showing which numbers have been blocked.
Customer would like a centralized and clearly identifiable method to block phone numbers across the entire tenant/site for both inbound calls and text messages.
1 vote -
edit video meeting settings after it is scheduled
It looks like the option to edit video meeting settings is missing from the desktop app. The pencil icon for managing waiting rooms and early participant access is no longer visible.
The customer is requesting that the option be brought back. I can edit the meeting settings beforehand, but what we need is when after we schedule the meeting.
3 votes -
Global video meeting settings for common external facing client work
For context our work deals with family dispute resolution. There are options built into the video meeting but these should be a global option. i.e. chat can be disabled for everyone ~ only private to host, no reactions allowed, no screen sharing etc. Very common settings for client facing work and very annoying to have to change every meeting plus forgetting to do so for every meeting has the potential to run into privacy/confidentiality issues, runs the risk of clients messaging one another who might have court orders (maybe not so much of a risk if they are kept in…
1 vote -
Allow Removed Participants to Rejoin a RingCentral Video Meeting
Currently, when a participant is removed from a RingCentral Video meeting by the host/admin, attempting to rejoin using the same meeting link results in an error such as “You were removed by the admin.”
Request an account/meeting setting that allows hosts or administrators to choose whether removed participants are permitted to rejoin using the original meeting link.
This would be useful when a participant is accidentally removed, temporarily disconnected, or removed for troubleshooting rather than permanently banned from the meeting.
1 vote -
Ability to Remove Deleted Events from Other Users’ Calendars
Description:
When a user creates a calendar event and later deletes it, the event may continue to remain visible to other members who had access to the event.Requested Enhancement:
Provide an option that allows authorized users or calendar administrators to remove/delete the event from other members’ calendars, even when the event is no longer visible on the original creator’s end.Use Case:
If an event is mistakenly created or needs to be removed after it has already been shared with other members, administrators or authorized users should have the ability to ensure that the event is fully removed from…3 votes -
Ability to review Unrecorded Webinar as a Super Admin
Hello,
We had a staff schedule a webinar. I need access to the Q&A content.
The webinar was not recorded, would Q&A content still be available if the webinar itself was not recorded? It would be useful to have a Webinar session record automatically and can be reviewed as a Super Admin of the account.2 votes -
Hide Participant names in "Disconnected" section
I propose to automatically hide participant names in the "disconnected" section of the Participant area of RC, to prevent HIPPA violation. I use Ring Central for psychiatric appointments. When a participant (patient in my case) leaves the room or I end the meeting, the participants name then automatically moves into the "disconnected" section. When I accept my next patient from the waiting room, the previous patient's name continues to stay in the "disconnected" section. To prevent HIPPA violation, you have to fully exit out of the application completely and log back in.
1 vote -
make the Join button as large as the Start and Schedule buttons in the Video section of the RingCentral app.
Make the Join button as large as the Start and Schedule buttons in the Video section of the RingCentral application. With the last update, the Join button moved, has a light-gray color that makes it difficult to see, and is pretty small. It is difficult to find, especially for new users when you are trying to direct them to join an existing meeting.
1 vote -
1 vote
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Display Location/Business Name on Voicemail Messages
Description:
Customer is requesting an enhancement that allows voicemail messages to display the location, business name, or phone number that the caller dialed.The customer has multiple locations/business numbers and currently can identify the location when receiving live calls because the incoming call displays the number being called. However, when a caller leaves a voicemail, the voicemail notification/message does not indicate which location or business line the caller was trying to reach.
Business Impact:
Without the called location information, users must manually determine which location the voicemail belongs to, which can create delays in responding to customers and increase the…5 votes -
Let us have note taking capability AND let us link to our Outlook calendar!
Let us have note taking capability AND let us link to our Outlook calendar!
I also want my meeting to pop out in a smaller individual video window like it did before.
Allstate agency
1 vote -
ability to hide Webinar from RC app
Ability to hide Webinar from RC Desktop app. Our company has a dedicated A/V team and we would like to hide the Webinar app from the Desktop Plugin.
1 vote -
1 vote
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