1500 results found
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Display Outbound Call and Call Recording Script Across All App Screens
The customer is requesting a feature enhancement to the RingCentral application that enables the outbound call and call recording compliance script to be persistently displayed across all screens within the application. The customer requires this message to remain continuously visible to all users throughout their use of the platform, not limited to call initiation or active call states, in order to support internal compliance, regulatory requirements, and employee awareness. This enhancement would ensure that all users are consistently reminded of the organization’s outbound calling and call recording policies while navigating any section of the RingCentral application.
3 votes -
Add and delete numbers in bulk in the RingCentral admin portal call blocking.
Add a feature that allows RingCentral customers to add or delete numbers in bulk from the call block list in the RingCentral Admin Portal. Currently , customers can only add and delete numbers in the call block list individually.
1 vote -
Pause between the announcement and greeting in AIR
In AI Receptionist, if you set up the announcement before greeting and you test it, it seems that there is no pause. The customer is requesting to have an option to adjust the duration. For example, they called the main number, they hear the announcement then pause for 30 seconds, then the greeting .
1 vote -
Australian Accent by default for Closed Captions and Transcriptions
The customer is requesting to have an Australian accent by default for closed captions and transcriptions.
1 vote -
Ring central video meeting scheduler
Ring Central scheduler on the app
Customer wants to have a scheduler of the RCV on the app at all and not on the calendar
1 vote -
Automatic sign-in to Hotdesk phone when connecting to a known network
We would like to request a feature that automatically signs users into RingCentral Hot Desk phones when they connect to a trusted company network or log in to their workstation.
9 votes -
Video Calling Permission Control
The customer has requested the ability to restrict video calling at the extension level. Specifically, if any extension user needs to initiate a video call, they should first require permission or approval from an administrator before being allowed to proceed.
This functionality would help the customer enforce better control over video usage and ensure compliance with internal communication policies.
4 votes -
Give me possibility to choose quality of video.
When internet is not stable, quality of video is changing often. Give me possibility to choose quality of video. It will be better for my user expirience
1 vote -
Unified Voicemail Greeting Synchronization
Introduce a toggle that allows users to automatically sync their After Hours voicemail greeting with their Work Hours recording. This eliminates the need to manually upload the same file to two separate schedules, preventing mismatched messaging and reducing redundant administrative work for users who prefer a consistent voicemail experience 24/7.
2 votes -
Automatic callback for calls during after hours
It would be nice for an automatic call back to be made by the system to those numbers who dialed the company's main number during after hours
1 vote -
sms logo for toll free number
ability to add logo or picture to the sms using a toll free number
1 vote -
Dial by Phone in RCV
We want to have the feature back where we can Dial By Phone invite through RCV. It was a very useful tool and losing it made it hard to adjust with people having to click on the link first before joining
3 votes -
Restore “Invite by Phone” Option in RingCentral Video
Recently the "invite by phone" no longer appears in RingCentral Video.
The customer would like to have it back as an option.2 votes -
Option to Revert RingCentral Video Scheduling Workflow
Request Summary:
The customer has expressed a preference for the previous scheduling workflow and would like to have an option within the RingCentral app to revert to the old method of scheduling meetings.Details:
The recent update introduced changes to how RingCentral Video meetings are scheduled.
The customer finds the previous workflow more intuitive and efficient for their use case.
They are requesting flexibility in the form of a toggle or setting that would allow users to switch between the new and old scheduling experiences.Business Impact:
Providing an option to revert or toggle between workflows could improve user satisfaction,…5 votes -
Failed video recording
Option to retrieve corrupted files for video meetings.
1 vote -
Bring back the auto download chat option
Prior to the recent update (some time around end of March/beginning of April for me) there was an option in the meeting chat to have the chat auto download once the meeting had finished. This option has since been removed and the chats no longer auto download. Please bring this back as an option.
1 vote -
Integration for Enguard HIPAA-Compliant Email & Calendar
We are requesting a native integration or a secure API bridge for Enguard. This would allow:
Calendar Syncing: RingCentral to read Enguard calendar events so that scheduled meeting times automatically populate on the "Join" page and the "Upcoming" tab within the RingCentral app.
Enhanced HIPAA Workflow: Users in the medical field could remain within their secure email environment (Enguard) while still enjoying the automated scheduling features RingCentral provides to users of less secure platforms.
Manual workarounds (copying/pasting links and manually typing dates into emails) increase the risk of human error and provide a less professional experience for patients. As HIPAA…
1 vote -
Request is to not ring the CQ agents after pressing "Ignore" button even if the CQ ring settings is set to Simultaneous.
Request is to not ring the CQ agents after pressing "Ignore" button even if the CQ ring settings is set to Simultaneous.
4 votes -
Visual indicator for when saved recordings in the RC app have been shared (via link, etc.)
When you are viewing saved recordings in the RC App (under Video -> Recordings), there is the ability to share those recordings (using the "Share Materials" button for the highlighted recording). You can share them as a link. But then later on, when you go back to viewing the list of saved recordings, there is no easy way (such as a visual indicator in the list of saved recordings) to see which have been shared (via link, etc.). This is something that should exist (example: it exists in OneDrive when you share a file or folder).
1 vote -
RCV - Option to use Whiteboard in RingCentral Desktop app
After the recent RCV updates, the option to use Whiteboard is no longer available. Hopefully, the option will return in the desktop app version.
1 vote
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