1399 results found
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Call Monitoring
Adding call monitoring to a User group in the RingCentral portal, does not allow you to edit the call monitoring features. It will be great to add call recording that only allows Listen only.
3 votes -
Meeting Settings
The User Settings template does not have the Meeting settings. Please add meeting settings so changes can be edited, and bulk uploaded to users.
1 vote -
Availability of Outlook app calendar when scheduling a meeting for Windows 11
Some settings are not available with Windows 11 when using RingCentral app specially on scheduling a meeting.
1 vote -
When MS Exchange account is connected to RC you should have access to all of your meetings, even if they are not RC Meetings
Creating a Teams meeting is pretty much the same thing as creating a Ring Central meeting. It creates a link users can click on to join the meeting, from the browser or the app. When you link your Exchange account to your Ring Central account, you have access to all your future meeting, even if they are not Ring Central meetings. That means users can also see their upcoming Teams meetings. Pressing on the link in the video tab should redirect to the Teams meeting, either into the user’s default browser or the Teams app if they have it. That’s…
1 vote -
Disable hosts from being able to delete/access meeting recordings
We have meeting hosts who are able to access and delete video meeting recordings. Their doing this will also delete the recording from admin portal. Please implement an access control where only super admins can have access to video recordings and hosts/other participants can send a access request to view the recordings.
1 vote -
Floating Reactions Animation
When someone clicks a reaction, an animated version of the chosen emoji floats upwards from the left side of the screen. The animation of reactions allows participants to express themselves visually during a meeting using emojis. These floating reactions provide immediate feedback to speakers and add energy to the meeting. This feature enhances the remote communication experience! 😊👍🎉
1 vote -
2 votes
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Being able to hide self-view
I would love for the ability to hide the self-view window when in meetings.
2 votes -
Would like to see the transcription feature added to webinars.
Would like to see the transcription feature added to webinars.
1 vote -
Absolute time on Video recordings
We don't have absolute timestamp (with user timezon or UTC) in video recording neither at interface nor as caption. But that's very helpful sometimes to have not only relative time when we're trying compare timeline with messaging or other events.
1 vote -
Ability to have options to switch the video provider to Zoom using the Admin portal page..
Ability to have options to switch the video provider to Zoom using the Admin portal page.
1 vote -
Enable and Disable video calls
Have an option to enable and disable video calls.
1 vote -
Tranlsate closed captioning
Translate English speaking into Spanish closed captioning and Spanish speaking into English closed captioning.
16 votes -
AI Transcription summary for meetings
Allow an AI to summarize the transcription of the items said in meetings.
1 vote -
Translation UX
Even RC employees are struggling with UX with translation feature for Q&A, so next points:
- can translation be set to default language of customer? by his/her RC settings
- make this feature more user-friendly in Webinars UI, for now it's not so native and takes time to point colleagues to exact button14 votes -
Pre-Recorded Message Feature for User Extensions
The proposed feature entails integrating a pre-recorded message functionality tailored specifically for user extensions within the RingCentral system. This addition aims to address the need for delivering essential messages, such as data protection notices, directly during calls made to user extensions.
Currently, while there exists an option to utilize pre-recorded messages within IVR menus for calls routed through the main number, there lacks a solution for playing pre-recorded messages during calls on user extensions. This feature enhancement seeks to fill this gap by allowing users to play pre-recorded messages seamlessly within the context of ongoing calls on their extensions.
By…
3 votes -
Billing Contact info to send notifications to multiple email addresses
- Our customer called and he also wants to receive RingCentral offers and billing updates like how is the email in billing contact info is receiving updates.
- Educate cx that the billing contact info can only take one email putting multiple emails to its box is a feature request
1 vote -
A video can play automatically when someone logins to video call
A video can play automatically when someone logins to video call
1 vote -
Synchronization of External Shared Contacts in RingCentral Mobile App
We request an enhancement to the RingCentral mobile app to ensure seamless synchronization of external shared contacts. Currently, users are experiencing issues where newly added external contacts do not appear in the mobile app without manual intervention such as device restarts or cache clearing. This inconvenience affects productivity, particularly for large teams. We seek a solution that automatically updates shared contacts across all devices without the need for user intervention, ensuring accurate and up-to-date contact information for all users.
6 votes -
Change voicemail greeting
Ability to change voicemail greetings online without the need to enable the 'Screening, Greeting, & Hold Music'
1 vote
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