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  1. What: Bring back starred comments/Q&A!

    Why: With the new backstage platform, we can only highlight one comment or question at a time. Highlighting one comment makes sense for displaying on the screen for all attendees. However, starring multiple comments or questions where they fall in the larger chat or Q&A makes live Q&A much smoother when accumulating over the course of the event.
    Where: Chat, Q&A tabs
    Who: Everyone with backstage access, hosts, moderators, speakers should be able to star and unstar a comment or question.
    Benefit: Time savings when locating Q&A or chats to review as a group; ease…

    2 votes
    New  ·  0 comments  ·  RingCentral Events  ·  Admin →
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  2. Using CTRL/SHIFT/ALT keys results in temporarily loss of remote control of shared screen in RC meeting. Cannot use CTRL or SHIFT keys in RDP sessions on customer screen being shared and remote controlled in RC meeting. The orange remote control banner at the top of the RC meeting switches to "Wait to control [name's] screen" when one of those keys is hit, and then one second later remote control starts working again automatically. The workaround of adjusting the Local Resources -> Keyboard -> "Apply Windows key combinations" setting is not reliable. Constantly resizing the RDP session window from fullscreen to…

    8 votes
    New  ·  0 comments  ·  Video Meetings (RCV)  ·  Admin →
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  3. The Ability to adjust how the AI determines the users gender if they are a "He" or as "She", this will help them address the agents correctly.

    1 vote
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  4. I’ve been using both the Call Summary and Video Meeting Summary features, and I’ve found that the Call Summary delivers better results compared to the Video Meeting Summary. It would be beneficial if the Video Meeting Summary could be further enhanced or if there were settings available to fine-tune how the summaries are generated to improve accuracy and relevance.

    5 votes
    New  ·  0 comments  ·  Video Meetings (RCV)  ·  Admin →
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  5. The ability when meeting with multiple people via the video feature to attach files within the meeting structure OR via chat (Like Microsoft Teams) so that everyone in the meeting can download and view the document.

    1 vote
    New  ·  0 comments  ·  Video Meetings (RCV)  ·  Admin →
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  6. The join links are very lengthy and with the random letters and numbers, it makes them look not so legit. Having the ability to customize the join link like we can with personal meetings would be great!

    1 vote
    New  ·  0 comments  ·  Webinar  ·  Admin →
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  7. Posting this request in behalf of our Partner that is utilizing the RingCentral Video Meeting. Partner mentioned he wants to be able to make a pre-settings on the meetings for the participants to be on uniform view settings when someone is sharing their screen. View settings on Filmstrip, Speaker, or Gallery to be alligned for all the participants of the RCV.

    2 votes
    New  ·  0 comments  ·  Video Meetings (RCV)  ·  Admin →
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  8. I think we should allow some marker feature, using which any end user whom host has allowed to use marker to draw or highlight something on the shared screen. This way the other person need not to share his screen to highlight those details. Additionally it will make meeting more collaborative.

    2 votes
    New  ·  0 comments  ·  Video Meetings (RCV)  ·  Admin →
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  9. My video call meeting can't save transcriptions and notes summary if it's not recorded. We want the transcription and summary without having to record a video meeting.

    2 votes
    New  ·  0 comments  ·  Video Meetings (RCV)  ·  Admin →
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  10. My video call meeting can't save transcriptions and summary if it's not recorded. We want the transcription and summary without having to record the video meeting.

    1 vote
    New  ·  0 comments  ·  Video Meetings (RCV)  ·  Admin →
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  11. Instead of keeping the control buttons (Mute, Start Video, etc.) at the bottom of the screen, give meeting participants the ability to move it to the right, top, or left to maximize the visibility when someone is sharing a screen or when the user has to resize the meeting window.

    2 votes
    New  ·  0 comments  ·  Video Meetings (RCV)  ·  Admin →
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  12. Fax Notification OFF when app is signed out

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  13. an option at least to take control of other user screen

    2 votes
    New  ·  0 comments  ·  Video Meetings (RCV)  ·  Admin →
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  14. Introduce a feature in chat applications that allows users to draft and schedule messages to be sent at a specific time in the future. When scheduling, users should be able to see the recipient’s local time converted into their own timezone, ensuring the message arrives during the recipient’s suitable working hours. This helps avoid sending messages late at night or during off-hours for people in different regions, while also ensuring important thoughts or reminders are not forgotten.

    1 vote
    New  ·  0 comments  ·  Video Meetings (RCV)  ·  Admin →
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  15. Add ability to turn off chat for meetings and video calls when not necessary/will be distracting.

    1 vote
    New  ·  0 comments  ·  Video Meetings (RCV)  ·  Admin →
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  16. Include the scheduled meeting in RCV in workspace where the tasks and events are listed instead of showing it in the Video Tab

    3 votes
    New  ·  0 comments  ·  Video Meetings (RCV)  ·  Admin →
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  17. We request the creation of a Feature Request to explore options for aligning or offering configurable signaling behavior for RingCX outbound calls, including how the system handles calls to disconnected numbers. The goal is to more closely match the signaling behavior of standard RC outbound calls, enhancing consistency and reducing friction for customers utilizing both systems.

    2 votes
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  18. I'd like to have ringcentral to have the capability after the phone call it automatically generates a survey for this phone call and for that extension.

    Example ext. 101 receives the call after that call ringcentral will send an email to the customer for the experience for that representative

    1 vote
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  19. Would like to have a workaround about ATT domain due to them removing the capability for email to text or text to email - https://www.att.com/support/article/wireless/KM1061254/

    I need RingCentral to do like a direct SMS to ATT for SMS Notification instead of email to text or text to email since it's not available to ATT anymore.

    Ability to send sms notification to only TN number, instead of entering the email to text format

    14 votes
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  20. Some faxes are being received on a user mailbox. So when checked voicemails on user access, faxes are read as VM and it adds up on the mailbox storage. It would be better if we have a separate room for voicemail and faxes.

    1 vote
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