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586 results found

  1. Allow the ability to disable user's access to Automator

    Automator is available for all users regardless of their role which is normally fine. However, there are instances that it would be favorable to allow admins to disable Automator since it it's configured incorrectly it can effectively cause more problems than help.

    There is no specific permission under Roles & Permissions that we can modify in order to achieve this and it will be helpful if we will be given the option.

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
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  2. RingCentral for Google conference call

    The customer wants is to have a conference call feature that can be set up like in jupiter app that there is an option to create a conference call group

    2 votes
    0 comments  ·  Integrations: Other  ·  Admin →
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  3. Create custom emojis

    Create customized emojis in RC.

    1 vote
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  4. rentec direct

    Offer integration with Rentec Direct property management.

    1 vote
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  5. Jabra Engage via MS Teams EA

    Hi Team,Currently, we can use HID devices for MS Teams, but it isn't integrated with Jabra and Plantronics, unlike the RingCentral app.It would be extremely beneficial for this to be made available for our customers especially for those who use Jabra/Plantronics headsets.

    2 votes
    0 comments  ·  Integrations: Other  ·  Admin →
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  6. Call pop after ending the call in all integrated apps

    We are looking for a screen pop that happens after the call has ended in order for the end-users to finish entering data for the contact. We are using Dynamics 365.

    Hopefully, this option will be available in all integrated applications.

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
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  7. Voicemail Email Integration

    Other phone systems have a feature that allows voicemail messages to be delivered to email (specifically Exchange email) where when the voicemail message is marked as "read" in email, it is automatically marked as "read" in RingCentral. Same is true of deleting messages.

    If RC can figure out a way to do this, it would improve the end-user experience of those with physical phones who might only interact with the phone system through their physical phone and their email. Marking voicemail as read in email will turn off the voicemail notification light.

    I believe Cisco refers to this feature as…

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
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  8. QoS Report integration to ticketing system

    a way to send email at a minimum so a ticket is submitted when QoS drops below a percentage

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
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  9. Active Directory for Bulk Edit User

    Need to enable the Bulk Edit User feature for the Directory integrations.
    According to Engineers, once you have enabled the Active Directory the Bulk Edit feature can't be used because the user records are locked by the integration.

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
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  10. Send Read Receipts

    Send Read Receipts

    7 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  11. Integrate Ringcentral Tasks into Google Calendar for google workspace

    You should be able to create a task in a ringcentral team and have it appear in the google calendar. For example, if there is a team called "daily tasks" it would create a "daily tasks" google calendar and any tasks assigned through ringcentral in that team would also appear in google. Or if there is already a calendar created in google, be able to connect it to a new or existing ringcentral team.

    6 votes
    Under Review  ·  2 comments  ·  Integrations: Other  ·  Admin →
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  12. Improve customer's call back response notification for RingCentral For MS Team

    We are using the RC integration into teams. If someone calls and we press reply and choose "I will call you back in 10 minutes", it says that phrase to the customer.
    The customer then has 5 options, for example, press 2 to leave a voicemail, 3 to respond Yes, 4 to respond No, or 5 to respond "Call me Urgently".
    If the customer chooses 3, 4 or 5, we are only getting a notification if the user has the RC tab in Teams open at the time. If they have teams open but are on the chat page, the…

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  13. Integrate the 'Call' option under contacts to place call from RC

    RingCentral for Hubspot currently allows users to use click-to-dial on any numbers they see in Hubspot. However, Hubspot has a 'Call' icon on every contact which allows them to make calls via Hubspot and it the option to have it use RingCentral for outbound calling once integrated will be much more ideal.

    5 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  14. Add Resimpli as a CRM

    Resimpli is a popular CRM for Real Estate Professionals!!!!

    2 votes
    Under Review  ·  1 comment  ·  Integrations: Other  ·  Admin →
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  15. RC for Zendesk

    Currently, we pull the following information (fields) from RC into ZD tickets:

    *Requester
    *Subject
    *Inbound called RC number
    *Last call start

    (Screenshot attached)

    Description automatically generated

    The fields above were added manually as per RC guide. There is no Call queue field from what we can tell.

    Therefore, we would like to also include a queue as a new field.

    E.g.: If a customer calls “International sales”, it should be reflected in the ticket.

    1 vote
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  16. AppointmentReminders.com Appointment Reminders for Businesses

    Send Call, Text, or Email reminders to your patients or customers using our automated appointment reminder system.

    2 votes
    Under Review  ·  1 comment  ·  Integrations: Other  ·  Admin →
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  17. New phone call as Triggers on RC for Zapier

    Zapier works by running the tasks on Zapier's servers. Right now, the supported triggers are: New Call Recording - Triggers when a new call recording is generated.Missed Call - Triggers when a new call is missed.New SMS/MMS Received - Triggers instantly when a new SMS/MMS is receivedSMS received - Triggers when a new SMS is receivedSMS Sent - Triggers when a new SMS is sentCall Ended - Triggers when a call that was connected ends.New Voicemail - Triggers when a new voicemail arrives in your account.Hopefully, we can add new phone call as one of the supported triggers on RC…

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
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  18. Add Rule for RingCentral Automator

    Please add additional rules for RingCentral Automator. For example, there should be a list of reply options such as "No" or "Yes" or "End this conversation". Additionally, replies with "To" should end the conversation and the user should receive a notification.

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
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  19. Display a not stating that the call is transferred from user A

    When a call to a TFN is transferred, the RC Teams integration display the original callee with the destination number without listing that this has been transferred by an extension. This is creating a confusion to the users. The user will see the To as a different number or extension and they will ignore

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  20. Unanet CRM integration

    One of our largest customers uses Unanet CRM. We are working to migrate this customer from their Mitel Connect PBX to Ring Central, and this integration would provide us the additional leverage needed to make this migration happen!

    1 vote
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