581 results found
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RC for MS Dynamics 365 feature
At the moment we have a Ring Central integration with Dynamics 365 conencted to our Sales portal because it was only compatible with Channel Integration Framework 1.0. We need to get this integration changed to a Dynamics CIF 2.0 framework and wanted to see what we can do to get the built in integration to work Dynamics 365. This was set up with the following instructions https://assets.ringcentral.com/us/guide/admin-guide/dynamics_beta_admin.pdf. The step to add channel provider is using Channel Integration Framework 1.0, which is not compatible with Customer Service Workspace / multi session apps. I would like to confirm if the integration…
2 votes -
Smart Routing Caller ID Number using Embedded App
When the caller dialed the main number and the User needs to callback, the main number will show as the User's Caller ID. When the caller dialed the direct number of the user, the caller ID will be the direct number when the user calls back.
8 votes -
Zapier contact
Currently, I have 6 phone numbers in my RC account, but only 1 number shows up in Zapier for me to use. I would like to have all numbers showing up in Zapier.
1 vote -
Multiple accounts
Hi,
I have multiple accounts with ring central. It is difficult to keep on track with different accounts since we are can only log into one account at a time. I believe I am not the only person with multiple accounts, Is there a way to be able to switch from one acct to another under 1 umbrella log-in without logging out of one? I am now required to get another phone in order to keep track of my phone call. If I want to start another business, will I have to get another phone, this will lead me to…5 votes -
Automatic Call Recording feature for the Chrome plugin
Despite the record/pause option appearing on the call window of Google Chrome. It appears that ACR is not fully supported. Hence, a lot of the call recording features such as being able to pause the recording is not available.
It would be great if this feature is fully implemented on the Chrome plugin since a lot of customers prefer to use the plugin as their daily driver for calls as opposed to the desktop/mobile app.
2 votes -
Capture messaging via Smarsh
Smarsh captures sms/text messages. It does not capture internal messages. THis makes no sense. It would be wise to allow SMARSH to capture all.
3 votes -
RC for Zapier Trigger - SMS with URL
These SMSes have, by and large, been working just fine . . . until they don't. We're not getting any API error on Zapier, and the messages show up in the user's Text history, but all of them have the "Message Cannot Be Sent" error on them. This happened last month, on May 27th and continued until June 3rd (7 days).
It just started happening again June 23rd - 100% of the messages sent via the API are getting an error and not being sent. We don't have any additional details except for the red text "Text send failure" in…
2 votes -
CounterPath Eyebeam
Would want to configure Ring Central TFNs onto a 3rd party softphone called CounterPath Eyebeam.
1 vote -
Genetec
Allow RingCentral to interact with Genetec security system to allow users to unlock doors for guests.
1 vote -
clockify
It would be great to have an integration for clockify.com or time-logging programs.
1 vote -
Shared email/Common Ext. | SSO & Active Directory
Active Directory and Single sign-on require a 'unique' email address for each user extension. Adding or setting up SSO with a user with a shared email will not push through.
1 vote -
Backup IVR configurations using Archiver
Some accounts that are big enough to have multiple IVRs for multiple sites would benefit from being able to back up their IVR configs in the cloud.
3 votes -
Directory Sync to VideoPro License
It'd be great to have a way to choose the default license type for users.
Currently while we've got Directory Sync on, it often fails because we've exhausted our licenses, I've got some users that we want to have in RC to handle analytics, or manage the RC instance, instead of just adding them to the group we've got syncing they need to be manually created in RC.
3 votes -
RingSense
Have RingSense integrate with Agency Zoom or with Zapier to send to Agency Zoom.
2 votes -
RC for Zendesk - On Call Notification
We are using RingCentral along with Zendesk for our support helpdesk. We would like to know if there is a way to use RingCentral for notifications for all tickets raised in Zendesk afterhours to our on-call staff. Note, this would apply to email and portal raised tickets and not only to calls through RC.
On-call will have a dedicated extension. Is there a way for us to automate a call to a certain extension when new tickets come into Zendesk? If not but there are any similar notification options possible, please let me know.2 votes -
Active Directory (SCIM) - Option to assign phone numbers based on the user's location
Active Directory (SCIM) - Option to assign phone numbers based on the user's location
2 votes -
SMS Automation in Dynamics 365
It would be better if SMS Automation works between Dynamics 365 and RingCentral
1 vote -
Add an attachment (files, images, etc.) using HVSMS
To be able to add attachments like files or images using the High Volume SMS.
7 votes -
barging in mobile EA app
When trying the same feature on MS Teams in iOS - you cannot barge. If you try to dial *82 + Extension instead of barging into a call, a regular extension to extension phone call is made to the person whom you were trying to barge.
It would be great if this feature is available in mobile EA app (iOS and Android)
2 votes -
Address RIngCentral for Google
Make the user's addresses visible in RingCentral for Google please. Only the User's name and phone number showing
2 votes
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