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579 results found

  1. Zapier contact

    Currently, I have 6 phone numbers in my RC account, but only 1 number shows up in Zapier for me to use. I would like to have all numbers showing up in Zapier.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  2. Multiple accounts

    Hi,
    I have multiple accounts with ring central. It is difficult to keep on track with different accounts since we are can only log into one account at a time. I believe I am not the only person with multiple accounts, Is there a way to be able to switch from one acct to another under 1 umbrella log-in without logging out of one? I am now required to get another phone in order to keep track of my phone call. If I want to start another business, will I have to get another phone, this will lead me to…

    5 votes
    1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  3. Automatic Call Recording feature for the Chrome plugin

    Despite the record/pause option appearing on the call window of Google Chrome. It appears that ACR is not fully supported. Hence, a lot of the call recording features such as being able to pause the recording is not available.

    It would be great if this feature is fully implemented on the Chrome plugin since a lot of customers prefer to use the plugin as their daily driver for calls as opposed to the desktop/mobile app.

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  4. Capture messaging via Smarsh

    Smarsh captures sms/text messages. It does not capture internal messages. THis makes no sense. It would be wise to allow SMARSH to capture all.

    3 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  5. RC for Zapier Trigger - SMS with URL

    These SMSes have, by and large, been working just fine . . . until they don't. We're not getting any API error on Zapier, and the messages show up in the user's Text history, but all of them have the "Message Cannot Be Sent" error on them. This happened last month, on May 27th and continued until June 3rd (7 days).

    It just started happening again June 23rd - 100% of the messages sent via the API are getting an error and not being sent. We don't have any additional details except for the red text "Text send failure" in…

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  6. CounterPath Eyebeam

    Would want to configure Ring Central TFNs onto a 3rd party softphone called CounterPath Eyebeam.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  7. Genetec

    Allow RingCentral to interact with Genetec security system to allow users to unlock doors for guests.

    1 vote
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  8. clockify

    It would be great to have an integration for clockify.com or time-logging programs.

    1 vote
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  9. Shared email/Common Ext. | SSO & Active Directory

    Active Directory and Single sign-on require a 'unique' email address for each user extension. Adding or setting up SSO with a user with a shared email will not push through.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  10. Backup IVR configurations using Archiver

    Some accounts that are big enough to have multiple IVRs for multiple sites would benefit from being able to back up their IVR configs in the cloud.

    3 votes
    0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  11. Directory Sync to VideoPro License

    It'd be great to have a way to choose the default license type for users.

    Currently while we've got Directory Sync on, it often fails because we've exhausted our licenses, I've got some users that we want to have in RC to handle analytics, or manage the RC instance, instead of just adding them to the group we've got syncing they need to be manually created in RC.

    3 votes
    0 comments  ·  Integrations: Other  ·  Admin →
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  12. RingSense

    Have RingSense integrate with Agency Zoom or with Zapier to send to Agency Zoom.

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  13. RC for Zendesk - On Call Notification

    We are using RingCentral along with Zendesk for our support helpdesk. We would like to know if there is a way to use RingCentral for notifications for all tickets raised in Zendesk afterhours to our on-call staff. Note, this would apply to email and portal raised tickets and not only to calls through RC.
    On-call will have a dedicated extension. Is there a way for us to automate a call to a certain extension when new tickets come into Zendesk? If not but there are any similar notification options possible, please let me know.

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  14. Active Directory (SCIM) - Option to assign phone numbers based on the user's location

    Active Directory (SCIM) - Option to assign phone numbers based on the user's location

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  15. SMS Automation in Dynamics 365

    It would be better if SMS Automation works between Dynamics 365 and RingCentral

    1 vote
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  16. Add an attachment (files, images, etc.) using HVSMS

    To be able to add attachments like files or images using the High Volume SMS.

    7 votes
    0 comments  ·  Integrations: Other  ·  Admin →
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  17. barging in mobile EA app

    When trying the same feature on MS Teams in iOS - you cannot barge. If you try to dial *82 + Extension instead of barging into a call, a regular extension to extension phone call is made to the person whom you were trying to barge.

    It would be great if this feature is available in mobile EA app (iOS and Android)

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  18. Address RIngCentral for Google

    Make the user's addresses visible in RingCentral for Google please. Only the User's name and phone number showing

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  19. DIAL PAD FOR RINGCENTRAL FOR GOOGLE WORKSPACE

    Integrate the RingCentral App including Dial Pad inside Google Workspace so you don't have to use the desktop App and leave Google Workspace.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  20. Archiver for Call Queue Management Extension

    Need to setup the archiver for the call queue extension that is created by CQ Management.

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
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